Experience

Sysmex Türkiye

• Türkiye
• Medical Device
• 1 - 100 Employee

• Product Support Specialist

  • Feb 2023 - Present



Diagnostica Stago Turkey Tıbbi Tanı Sistemleri Tic. A.Ş.

• Türkiye
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Support Specialist

  • Sep 2021 - Feb 2023

  • Provide technical telephone troubleshooting to customers for instrumentation and reagents. • Retrain customers on the telephone regarding operation, application, troubleshooting and maintenance. • Evaluate needs of Field Service Engineer or Application Specialist intervention and dispatches when needed. • Record all aspects of call services, documents and complaints on CRM. • Regular reporting about detected problems. • Provide technical telephone troubleshooting to customers for instrumentation and reagents. • Retrain customers on the telephone regarding operation, application, troubleshooting and maintenance. • Evaluate needs of Field Service Engineer or Application Specialist intervention and dispatches when needed. • Record all aspects of call services, documents and complaints on CRM. • Regular reporting about detected problems.



Response Ortho

• Türkiye
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Product Marketing Trainee

  • Nov 2020 - Mar 2021

  • Plan and perform educational training activities for both physicians and the sales force of our international distributors, • Support current distributor channel sales activities in their place. • Review and support customer purchase orders and maintain them. • For the purpose of gaining knowledge about the products, be found inoperating rooms as an observer and became comfortable in the surgery areas. • Plan and perform educational training activities for both physicians and the sales force of our international distributors, • Support current distributor channel sales activities in their place. • Review and support customer purchase orders and maintain them. • For the purpose of gaining knowledge about the products, be found inoperating rooms as an observer and became comfortable in the surgery areas.



Etkin Tıbbi Cihazlar

• Türkiye
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Intern

  • Jun 2018 - Jul 2018

  • Assisted mid-level and senior sales representatives in managing client accounts, generating leads and maintaining customer relationships. • Organized meetings and appointments with regional and international companies to promote Etkin Medical Equipment’s services and supplies. • Reviewed sales performance for sales division and generated key reports for weekly, monthly, and quarterly meetings. • Assisted mid-level and senior sales representatives in managing client accounts, generating leads and maintaining customer relationships. • Organized meetings and appointments with regional and international companies to promote Etkin Medical Equipment’s services and supplies. • Reviewed sales performance for sales division and generated key reports for weekly, monthly, and quarterly meetings.



Göztepe Prof. Dr. Süleyman Yalçın Şehir Hastanesi

• Istanbul, Turkey

• Intern

  • Jul 2017 - Aug 2017

  • Assisting the purchasing manager about hospital’s needs, trading procedures, inventory tracking and tracking systems. • Periodic maintenance, calibration and repair of medical diagnostic tools. • Assisting the purchasing manager about hospital’s needs, trading procedures, inventory tracking and tracking systems. • Periodic maintenance, calibration and repair of medical diagnostic tools.