Sahil Yad
Systems Support at Insurance Commission of Western Australia- Claim this Profile
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Hindi Limited working proficiency
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Pashto Professional working proficiency
Topline Score
Bio
Credentials
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Working With Children Check
Working With Children CheckDec, 2016- Nov, 2024 -
First Aid
St John Ambulance (WA)Sep, 2018- Nov, 2024 -
Mental First Aid Australia
Mental Health First Aid AustraliaAug, 2017- Nov, 2024
Experience
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Insurance Commission of Western Australia
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Australia
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Insurance
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200 - 300 Employee
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Systems Support
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Jun 2020 - Present
•Provide technical support to internal and external for all business applications.•Creation and maintenance of Chart of Accounts within Oracle in accordance with established policies and procedures.•Perform planning, coordination and execution of systems and UAT testing for systems used by the Insurance Commission.•Develop comprehensive communication relating to system changes for internal and external stakeholders.•Monitor the interfaces to Oracle Financial Systems and provide resolutions to problems/errors.•Maintain System reference tables by validating and preparing complex sets of data withinprescribed time limits.•Development and maintenance of Divisional communication (i.e. SMS, emails, GI Policy Documents, letters and forms) templates in docx, html, pdf, rtf and txt formats using configuration and scripting techniques.•Undertake and/or coordinate all tasks associated with system development and deployment for Salesforce and Oracle.•Assist in the coordination of formal/informal training for internal and external users on related Insurance Commission systems.•Assist on projects by representing the business as subject matter experts.•Creation and maintenance of internal and external end user System access, including security access.•Conduct regular audit of System access to verify appropriateness.•Develop and maintain Systems training material and ensure updating of material to reflect current versions of System Changes Show less
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Project Officer - (Motor Injury Insurance Division)
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May 2023 - Sep 2023
•Provide support to the Division with new and ongoing projects including: Injury Coding Project (ICP), Common User Interface (CUI), Catastrophic Worker's Compensation Scheme (CIS) and Hicaps Project. •Contribute on behalf of the business to defining business requirements.•Conduct User Acceptance Testing of newly developed systems which includes being involved in the development and execution of test scripts to establish if the system developed is fit for purpose.•Participate in implementation activities for new processes into the business, including the creation of reference, training and communication material and providing training and coaching to staff.•Contribute to the development of the Motor Injury Insurance Division’s Business Plan. Show less
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Project Officer - General Insurance Division
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Aug 2022 - Mar 2023
•Assist in defining, documenting and preparing letter and email templates .•Creating and modifying stock letters using Microsoft Word.•Creating and modifying email templates using HTML language.•Assisting the Project Manager and Business Analyst where necessary, through the creation, modification of business requirements, models and use cases. •Performing System testing for Systems used by the Motor Injury Insurance and General Insurance Division.•Assisting with implementation plan. Show less
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Claims Officer - Motor Injury Insurance
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Jan 2021 - Jun 2021
•Manage a portfolio of 200 common law injury claims•Communicate regularly with claimants to assist them through the claims process•Monitor the progress of claims to ensure all actions required to achieve a positive claims outcome are implemented in a timely manner•Arrange medical and other specialist examinations pursuant to Section 30 of the Motor Vehicle (Third Party Insurance) Act•Arrange surveillance and factual investigations•Ensure preapprovals are in place as required and reviewed/updated in a timely manner•Recommend and arrange our Legal Panel to commence proceedings in accordance with Section 29 of the Motor Vehicle (Third Party Insurance) Act•Negotiate, liaise, advise and/or instruct all parties to claim; legal, medical, other treating practitioners and claimants who are not legally presented•Assess and recommend fair and reasonable quantum of damages on common law claims Show less
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Technical Advisor
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Nov 2019 - Jun 2020
•Manage a portfolio of Workers’ Compensation claims•Assist with data recording tasks in the Technical Advisory team•Prepare settlement documents including Medicare Notice of Judgement, Memorandum of Agreement and 92(f) Deed•Participate in dispute resolution and settlement conferences with TA officers•Assign WorkCover matters to the TA officers and invite respective clients via Outlook•Pay Settlement funds after receiving non- disapproval from WorkCover•Send claimant files from Iprocess to solicitors and other parties as requested by Technical Advisors Show less
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Investment Officer
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May 2019 - Nov 2019
•Review and research ESG Investing (Environmental, Social and Governance) and prepare ESG Report for Board Planning Day to review ICWA’s current ESG policy•Complete Monthly Investment Performance Reporting including: Foreign Currency Exposure Report and BBB Credit Rating Report•Prepare accounting journals relating to cash portfolios•Calculate and check Investment Manager Returns•Assist in preparation of Quarterly and Annual Reports
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Optus Stadium
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Australia
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Entertainment
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100 - 200 Employee
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Customer Service Representative
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Dec 2017 - Feb 2023
• Maintaining communication through radio with control room operators • Assisting with attendance and customer enquires at main gate turnstiles • Ushering customers to their allocated seating/ locations • Assisting and solving customer enquiries efficiently in a friendly and professional manner • Maintaining communication through radio with control room operators • Assisting with attendance and customer enquires at main gate turnstiles • Ushering customers to their allocated seating/ locations • Assisting and solving customer enquiries efficiently in a friendly and professional manner
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The University of Western Australia
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Australia
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Higher Education
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700 & Above Employee
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Student Ambassador Aspire
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Jan 2017 - Jan 2020
•Providing guidance and supervision at UWA activities and events•Acting as a positive role model and mentor to high school students that come from both rural and metro regions in Western Australia and are from a diverse range of ethnic backgrounds •Providing support and encouragement to these students to have confidence in their abilities•Emphasising the importance of education and helping students make decisions about courses that are on offer to study across universities •Attending and participating in training sessions organised By UWA Show less
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Student Ambassador Fairway
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Dec 2016 - Jan 2020
•Provide support and encouragement to year 12 students that come from a diverse range of ethnic backgrounds to have confidence in their abilities and skills•Acting as a positive role model and mentor•Providing guidance and supervision at UWA activities and events•Attending and participate in training sessions organised By UWA
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MYER
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Australia
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Retail
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700 & Above Employee
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Sales Representative/ Logistics Operations
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Jul 2016 - Jul 2019
• Processing sales and online orders through the Myer POS system as well as through iPad orders • Assisting customers in store as well as via telephone by giving friendly and insightful product/ service advice • Focusing on achieving daily sales target, warranty care plans and attachments • Managing logistics through the flow of stock by ensuring stock gets unpacked and stored in designated areas across the different departments • Performing Stock takes via barcode scanners to verify quantity of inventory held Show less
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KAEFER NOVACOAT PTY LTD
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Australia
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Construction
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1 - 100 Employee
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Multi- Rotational Role Intern
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Jul 2018 - Dec 2018
•Using SAP software to perform the following tasks: Cashflow Updates, Fuel Tax Calculations, Remittance Advice, Invoicing and Accounting Reconciliation. • Using Excel to perform various data entry tasks. • Working on projects for clients involving insulation, cladding, fabrication and rubber lining. •Using SAP software to perform the following tasks: Cashflow Updates, Fuel Tax Calculations, Remittance Advice, Invoicing and Accounting Reconciliation. • Using Excel to perform various data entry tasks. • Working on projects for clients involving insulation, cladding, fabrication and rubber lining.
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Dick Smith Electronics
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Computers and Electronics Manufacturing
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300 - 400 Employee
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Sales Representative
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Oct 2015 - May 2016
•Processing sales and online orders through POS system. •Solving real businesses challenges. •Communicating and working in a team-based environment to assist customers. •Unpacking new stock and refilling shelves with empty products. •Processing sales and online orders through POS system. •Solving real businesses challenges. •Communicating and working in a team-based environment to assist customers. •Unpacking new stock and refilling shelves with empty products.
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Education
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2021 - 2022
Melbourne Institute of Technology
Graduate Certificate in Information Technology -
2016 - 2018
The University of Western Australia
Bachelor of Commerce (B.Com.), Economics and Marketing Double Major -
2010 - 2015
Mercy College Perth
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