IT Support Executive

• Jan 2013 - Present

Knowledge in the configuration of the following SAP R/3 – BASIS modules; User Administration, Client Administration, Transport Management System, , Spool Administration, Configuration of Operation Modes, Background Job Management, View Logs, Profile Parameters Maintenance  Applying Kernel Patch and SAP Support Package Patches  Applying SAP Notes.  SAP Security management  User and role management  Check Background Jobs.  Check Memory management… Show more Knowledge in the configuration of the following SAP R/3 – BASIS modules; User Administration, Client Administration, Transport Management System, , Spool Administration, Configuration of Operation Modes, Background Job Management, View Logs, Profile Parameters Maintenance  Applying Kernel Patch and SAP Support Package Patches  Applying SAP Notes.  SAP Security management  User and role management  Check Background Jobs.  Check Memory management , Performance Optimization , Workload analysis  Check SAP system logs , CCMS alert monitor , work-process  Database Monitoring , Backup and Recovery  Experienced with vLookups, hLookups, pivot tables, and data sorting and filtering.  Managed Active Directory accounts, user profiles, permissions, and group policies.  Assisted in the maintenance and administration of the company's network infrastructure.  Conducted hardware and software installations, upgrades, and configurations for both individual users and company-wide deployments.  Strong knowledge of Microsoft operating systems, including Windows 10 and Windows Server.  Familiarity with network protocols and infrastructure, such as TCP/IP, DNS, DHCP, and LAN/WAN. Show less Knowledge in the configuration of the following SAP R/3 – BASIS modules; User Administration, Client Administration, Transport Management System, , Spool Administration, Configuration of Operation Modes, Background Job Management, View Logs, Profile Parameters Maintenance  Applying Kernel Patch and SAP Support Package Patches  Applying SAP Notes.  SAP Security management  User and role management  Check Background Jobs.  Check Memory management… Show more Knowledge in the configuration of the following SAP R/3 – BASIS modules; User Administration, Client Administration, Transport Management System, , Spool Administration, Configuration of Operation Modes, Background Job Management, View Logs, Profile Parameters Maintenance  Applying Kernel Patch and SAP Support Package Patches  Applying SAP Notes.  SAP Security management  User and role management  Check Background Jobs.  Check Memory management , Performance Optimization , Workload analysis  Check SAP system logs , CCMS alert monitor , work-process  Database Monitoring , Backup and Recovery  Experienced with vLookups, hLookups, pivot tables, and data sorting and filtering.  Managed Active Directory accounts, user profiles, permissions, and group policies.  Assisted in the maintenance and administration of the company's network infrastructure.  Conducted hardware and software installations, upgrades, and configurations for both individual users and company-wide deployments.  Strong knowledge of Microsoft operating systems, including Windows 10 and Windows Server.  Familiarity with network protocols and infrastructure, such as TCP/IP, DNS, DHCP, and LAN/WAN. Show less

Mobile ADC

• Dec 2011 - Oct 2012