Experience

Emerge Education, LLC

• United States
• Education Administration Programs
• 1 - 100 Employee

• Salesforce Professional

  • Jul 2021 - Present



Pomeroy Technologies, LLC

• Technical Support

  • Sep 2020 - Dec 2020

  Diagnosed and responded to routine problems through interaction with the end-user of EPIC software.Performed analysis/troubleshooting of pcs peripheral devices, including printers.Monitored IT help desk ticketing system, escalate and dispatch to applicable tiered IT support as needed. Diagnosed and responded to routine problems through interaction with the end-user of EPIC software.Performed analysis/troubleshooting of pcs peripheral devices, including printers.Monitored IT help desk ticketing system, escalate and dispatch to applicable tiered IT support as needed.



Capital BlueCross

• Insurance
• 700 & Above Employee

• Salesforce Solutions

  • Jun 2020 - Aug 2020

  Performed database maintenance tasks, like importing/exporting data and duplicate entry cleansing using the data loader tool.Tested new functionality and configuration in developer sandbox to ensure code was working as designed.Developed and managed dashboards and reports for different user profiles based on the need within the organization.Shadowed and obtained a good understanding of change management and version control for metadata.Participated in scrum and other agile ceremonies like backlog management and sprint planning.



OpptIn

• United States
• IT Services and IT Consulting

• Web Developer

  • Mar 2019 - Feb 2020

  Designed and developed the front-end applications, user interactive (UI) web pages using web technologies like HTML5, AngularJS.Tested website and performed user testing and troubleshooting prior to live deployment.Designed IOS and Android applications using Adobe XD.Effectively wrote functional requirements, documents, and guides. Designed and developed the front-end applications, user interactive (UI) web pages using web technologies like HTML5, AngularJS.Tested website and performed user testing and troubleshooting prior to live deployment.Designed IOS and Android applications using Adobe XD.Effectively wrote functional requirements, documents, and guides.