sahil rana
Sr.Executive at Yatra Online Pvt Ltd- Claim this Profile
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Bio
Experience
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Yatra Online Pvt Ltd
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India
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Travel Arrangements
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100 - 200 Employee
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Sr.Executive
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Jan 2020 - Present
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OYO
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India
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Technology, Information and Internet
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700 & Above Employee
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Sr Executive
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Nov 2018 - Jan 2020
Handling Short haul and Long haul visa and Travel Insurance (schengen countries).Handling Walk in Client’s.Handling all vender payment discrepancy & payment outstanding related to on grounddepartment.Interacting with Agents and direct client and planning their Holidays.Coordination with respective Product Managers with in organization(Packages) for seamless implementation of online packages listing.
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Yatra Online Pvt Ltd
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India
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Travel Arrangements
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100 - 200 Employee
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Operations
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May 2017 - Nov 2018
Handling operations, tour packages, visa (GIT & FIT packages).Handling Short haul and Long haul visa (schengen countries).Handling Walk in Client’s.Interacting with Agents and direct client and planning their Holidays.Meeting with walk-in customers, analyzing and solving their issues & Grievances.Connect with customers regarding payment and package confirmation.Connect with customer and understand their query/complaint.Coordination with supplier according to need.Taking care all customer need under company fundamental rule.
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MakeMyTrip
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India
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Software Development
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700 & Above Employee
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Operations
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Jan 2016 - May 2017
Handling on-line packages.Handling operations, tour packages.Handling all vendor payment discrepancy & payment outstanding related to on grounddepartment.Decision making in case of natural disaster, medical emergency.Taking care all customer on tour committed refund, gesture & pending payment.Meeting with walk-in customers, analyzing and solving their issues & Grievances.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Operations
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Jan 2015 - Dec 2015
Handling Walk in Client’s.Handling operations, tour packages.Connect with customers regarding payment and package confirmation.Handover all relevant voucher, tickets and doc.Brief customer 3 day before departure.
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Education
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H.P.U