sahil rana

Sr.Executive at Yatra Online Pvt Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
India, IN

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Experience

    • India
    • Travel Arrangements
    • 100 - 200 Employee
    • Sr.Executive
      • Jan 2020 - Present

    • India
    • Technology, Information and Internet
    • 700 & Above Employee
    • Sr Executive
      • Nov 2018 - Jan 2020

      Handling Short haul and Long haul visa and Travel Insurance (schengen countries).Handling Walk in Client’s.Handling all vender payment discrepancy & payment outstanding related to on grounddepartment.Interacting with Agents and direct client and planning their Holidays.Coordination with respective Product Managers with in organization(Packages) for seamless implementation of online packages listing.

    • India
    • Travel Arrangements
    • 100 - 200 Employee
    • Operations
      • May 2017 - Nov 2018

      Handling operations, tour packages, visa (GIT & FIT packages).Handling Short haul and Long haul visa (schengen countries).Handling Walk in Client’s.Interacting with Agents and direct client and planning their Holidays.Meeting with walk-in customers, analyzing and solving their issues & Grievances.Connect with customers regarding payment and package confirmation.Connect with customer and understand their query/complaint.Coordination with supplier according to need.Taking care all customer need under company fundamental rule.

    • India
    • Software Development
    • 700 & Above Employee
    • Operations
      • Jan 2016 - May 2017

      Handling on-line packages.Handling operations, tour packages.Handling all vendor payment discrepancy & payment outstanding related to on grounddepartment.Decision making in case of natural disaster, medical emergency.Taking care all customer on tour committed refund, gesture & pending payment.Meeting with walk-in customers, analyzing and solving their issues & Grievances.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Operations
      • Jan 2015 - Dec 2015

      Handling Walk in Client’s.Handling operations, tour packages.Connect with customers regarding payment and package confirmation.Handover all relevant voucher, tickets and doc.Brief customer 3 day before departure.

Education

  • H.P.U
    2011 - 2013

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