Experience

Equifax Canada Co.

• Fraud Investigator

  • May 2022 - Present

  •Conduct comprehensive investigations into suspected cases of fraud, including financial transactions, account irregularities, and suspicious activities •Collaborate with internal teams, such as compliance, risk management, and legal departments, to gather information and coordinate efforts to combat fraud •Utilize advanced data analysis tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent behavior •Stay updated with industry best practices, emerging fraud trends, and regulatory changes to enhance fraud prevention strategies •Assist in the development and implementation of fraud detection rules and prevention systems, controls, and policies •Liaise with law enforcement agencies and participate in legal proceedings as required •Maintain strict confidentiality and ensure compliance with relevant laws, regulations, and internal policies Show less



BMO Financial Group

• Fraud Analyst

  • Jun 2018 - Apr 2022

  • Conducted in-depth analysis: Investigated and analyzed suspicious activities, transactions, and accounts to identify potential fraud cases. Utilized advanced analytical tools and techniques to detect patterns, trends, and anomalies. • Prevented and detected fraud: Developed and implemented strategies to prevent, detect, and mitigate fraudulent activities across various banking products and services. Collaborated with cross-functional teams to enhance fraud prevention systems and processes. • Assessed and monitored risks: Assessed the bank's exposure to fraud risks and conducted ongoing monitoring of high-risk accounts and transactions. Identified potential vulnerabilities and recommended appropriate risk mitigation measures. • Ensured compliance and regulatory adherence: Ensured compliance with relevant banking regulations, policies, and procedures related to fraud prevention and detection. Kept abreast of industry best practices and emerging fraud trends to enhance the bank's fraud prevention framework. • Reported and documented: Prepared accurate and timely reports on fraud incidents, trends, and prevention measures for management, regulatory authorities, and internal stakeholders. Maintained comprehensive documentation of fraud cases, investigations, and outcomes. • Pursued continuous improvement: Proactively identified areas for process improvement, automation, and streamlining of fraud prevention and detection workflows. Participated in cross-functional initiatives and projects to enhance the overall fraud risk management framework. • Utilized technology: Leveraged advanced fraud detection and prevention tools, software, and data analytics techniques to enhance the effectiveness and efficiency of fraud prevention efforts. Show less



CIBC

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Apr 2017 - Jun 2018

  •Provided exceptional customer service by addressing inquiries, resolving issues, and offering solutions to customers' banking needs promptly and professionally. •Processed customer transactions, including deposits, withdrawals, fund transfers, bill payments, and check cashing, while ensuring accuracy and adherence to banking policies and procedures. •Investigated and resolved customer complaints and concerns, escalated complex issues to the appropriate departments for further action, and followed up to ensure satisfactory resolution. •Identified opportunities to promote and cross-sell additional bank products and services to customers based on their needs, such as credit cards, loans, and investment accounts. •Adhered to bank regulations, privacy policies, and security measures to ensure the confidentiality of customer information and maintained a safe banking environment. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • May 2015 - Jan 2016

  •Overseen the daily operations and management of a specific department within Walmart, ensuring smooth and efficient functioning. •Coordinated and prioritized workload distribution, ensuring tasks were completed accurately and within set timelines. •Collaborated with cross-functional teams, such as merchandising, sales, and customer service, to optimize departmental operations and customer satisfaction. •Implemented and enforced company policies and procedures, including safety protocols, to ensure a safe and compliant work environment. •Identified customer needs and preferences, addressed inquiries, concerns, and complaints to provide exceptional customer service. Show less