Senior Community Associate

• Oct 2023 - Present

Community Associate

• May 2022 - Oct 2023

Operation Executive

• Jun 2021 - Jan 2022

• Timely creation of the sales order after purchase orders are raised. • Coordinating with the warehouse for shipment dispatches. • Documenting all the invoices sales order in the systematic manner. • Acting as a POC between sales team and the warehouse team. • Creating E-Way bills for the dispatch of shipments. • Timely creation of the sales order after purchase orders are raised. • Coordinating with the warehouse for shipment dispatches. • Documenting all the invoices sales order in the systematic manner. • Acting as a POC between sales team and the warehouse team. • Creating E-Way bills for the dispatch of shipments.

Senior Customer Service Assistant

• Oct 2019 - Jul 2021

• Documentation of queries and following up with the customer till the issue is resolved. • Being point of contact between the customers and brands/internal teams/designers. • Customization process – following up with the customer and designers to execute the customized order till getting the order delivered. • Content writing • Proof reading for the company’s website. • Review – comments, pictures and rating given by the customers. • Researching on competitors’ trends, socials, websites etc. • Handling queries via call, chat and email regarding return, refund, replacement and other product/order queries. Show less

Ground Services

• Dec 2017 - Jul 2019

• Coordinated airport check-in and facilitated meet and greet upon arrival of guests taking full responsibility of the passenger with luggage and on- boarding in flight. • Creating and booking reservations for corporate and VIP customers through internal booking portal, also handled orders, registrations and payments. • Checking the flight prerequisites: like boarding pass, Customer identification documents and passport. • Researched and resolved customer service issues appropriately in a timely and professional manner. • Advising international customers about venues / site to visit, helping with arranging transportation & hotel booking. •Communicating information about itineraries & Do’s & Don’s. •Personal assit for VIP, UMNR, PRMD guest from the check-in till the boarding gates. Show less