Experience

Alvis, Inc.

• United States
• Individual and Family Services
• 200 - 300 Employee

• Habilitation Specialist

  • Aug 2013 - Present

  Help mentally disabled clients learn social skills. Help clients gain skills for living independently. Use behavioral modification techniques in a variety of settings to help clients. Ensure clients health and safety. Administer medication to clients as assigned and in compliance with management, medical and nursing policies and procedures Provided thorough supervision of clients in accordance with set policies and guidelines Quickly responded to crisis situations when severe mental health and behavioral issues arose Documented all clients information including service plans, treatment reports and progress notes Collaborated closely with treatment team to appropriately coordinate client care services Transport clients to appointments and activities Show less



Community Interactions of Ohio

• Columbus, Ohio

• House Manager

  • Mar 2012 - Jun 2013

  Provided direct care to clients with developmental disabilities Monitor the comfort and safety of clients served Manage and supervise all functions in the residents house Supervise direct support staffs, and schedule staffs as applicable Facilitate monthly staff meetings Assist clients in skill development Charted and recorded information in client files Supervise and assist as needed residents during meal preparation, housekeeping Maintain home in clean and orderly manner Quickly respond to crisis situations when severe mental health and behavioral issues arose Coordinate appointments and activities for clients Transport clients to appointments and activities Show less



GCG (Garden City Group)

• United States
• Legal Services
• 100 - 200 Employee

• Claim Specialist

  • Sep 2010 - Oct 2011

  Assist individuals affected in the 2010 Deep-water Horizon incident to file claims. Analyze over thousands of settlements files and supporting documents Notify Claimants regarding current Status Notify Claimants regarding deficiencies and ineligibility Provided accurate and appropriate information in response to Claimants inquiries Developed effective relationships with all call center departments through clear communication Maintained up-to-date records at all times Assist individuals affected in the 2010 Deep-water Horizon incident to file claims. Analyze over thousands of settlements files and supporting documents Notify Claimants regarding current Status Notify Claimants regarding deficiencies and ineligibility Provided accurate and appropriate information in response to Claimants inquiries Developed effective relationships with all call center departments through clear communication Maintained up-to-date records at all times



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support

  • Feb 2007 - Jul 2010

  Answer incoming call in a fast paced call center environment Diagnose and resolve technical hardware and software issues involving internet connectivity, email, and VOIP Interact with customers to provide and process information in response to inquiries, concerns, and requests Accurately process and record call transactions on a computer and designated tracking software Set up, follow up, and cancel appointments Built customer loyalty by placing follow-up calls for customers who reported service issues Show less