Technical Support Engineer

• Jun 2022 - Present

Network Engineer L1

• Oct 2020 - Nov 2021

• Worked in a 24*7 Network Operations Center (NOC) to Monitor alerts related to Server,Network, Storage with Monitoring tools like HP NNM/PRTG/NetFlow Analyzer.• Ensure first cut notification about major incident sent to respective stake holders onpreliminary information.• Analyze problems, perform troubleshooting and incident response on the system andcoordinate with Network/System/Security/Helpdesk teams and site technicians for anyincident.• Preparing the incident reports for Network and Server problems.• Perform daily health checks of Network and Servers Infrastructure.• Perform site visit to Datacenter for daily health check on the Power/cooling and anyonsite Alarms.• Raising a ticket for any incident and ensure proper tracking of the alerts/requests receiveduntil closure.• Allocate New System to user and install All Application which is required to user.• OS & Application software installation and configuration.• MS Outlook Configuration, Troubleshooting & Reset password• Installed, repaired and setup computer peripherals• Used troubleshooting skills to diagnose and repair PCs and Laptops• Performed software installations and regularly scheduled updates• Providing support for desktop related issues, OS installation and configuration,Hardware, Printer, Network configuration, configuring server roles like DHCP, DNS,Group policy & Printer server

Technical support

• Jun 2019 - Oct 2020

• Configuring and setting up of LAB Networks including Routers and Switches.• Installing, Configuring, Managing and Troubleshooting AD, DC, DNS, DHCP. This isthe place for a brief summary of your key responsibilities and accomplishments.• Responsible for ensuring the smooth running of all the lab infrastructure includinghardware, software, and networking elements.• Physical Installation and maintenance of servers / hardware nodes in the racks andperform required cabling/Patching/crimping.• Support and Assisting Trainees to Resolve and Troubleshoot Network related issues.