Product Owner/Lead BA

• Jun 2022 - Present

Working at a leading digital agency as a Product Manager/Lead BA for a key client (Whitbread), rebuilding the website across the UK & Germany. My focus was on the digital web journeys, whilst integrating with a new core operating platform. - Collaborating and leading 7 offshore development squads. - Preparing for and conducting PI planning with various stakeholders, dev teams, onshore and offshore architects and engineers. - Implementing and continuously prioritising the roadmap, user… Show more Working at a leading digital agency as a Product Manager/Lead BA for a key client (Whitbread), rebuilding the website across the UK & Germany. My focus was on the digital web journeys, whilst integrating with a new core operating platform. - Collaborating and leading 7 offshore development squads. - Preparing for and conducting PI planning with various stakeholders, dev teams, onshore and offshore architects and engineers. - Implementing and continuously prioritising the roadmap, user stories, features and bugs across a complex programme whilst defining key milestones. - Utilising various methods to prioritise features on the roadmap, e.g. WSJF, data analysis, customer reviews, customer feedback, customer interaction (e.g. drop off), etc. - Identifying, championing and delivering customer journey improvements. AB testing of proposed wireframes, identifying KPIs to ascertain improvements to the journey and the subsequent impact on sales. - Documenting customer journeys, defining user stories and feature, focusing on MVP scope. - Approving stories and collaborating during refinement sessions with the team. - Providing expert insight and guidance to align colleagues with the SAFe methodology. - Stakeholder management to ensure key players are aware of the roadmap, progress (at a high level), align on company strategic goals. - Managing the delivery of value to the customer through successful pilots and support frameworks. - Facilitating agile ceremonies with Scrum Masters, including daily stand up, sprint planning, review, retro and 3 amigos. - Managing a team of Product Owners, coaching them to define a roadmap and prioritise workload for their squads. Show less Working at a leading digital agency as a Product Manager/Lead BA for a key client (Whitbread), rebuilding the website across the UK & Germany. My focus was on the digital web journeys, whilst integrating with a new core operating platform. - Collaborating and leading 7 offshore development squads. - Preparing for and conducting PI planning with various stakeholders, dev teams, onshore and offshore architects and engineers. - Implementing and continuously prioritising the roadmap, user… Show more Working at a leading digital agency as a Product Manager/Lead BA for a key client (Whitbread), rebuilding the website across the UK & Germany. My focus was on the digital web journeys, whilst integrating with a new core operating platform. - Collaborating and leading 7 offshore development squads. - Preparing for and conducting PI planning with various stakeholders, dev teams, onshore and offshore architects and engineers. - Implementing and continuously prioritising the roadmap, user stories, features and bugs across a complex programme whilst defining key milestones. - Utilising various methods to prioritise features on the roadmap, e.g. WSJF, data analysis, customer reviews, customer feedback, customer interaction (e.g. drop off), etc. - Identifying, championing and delivering customer journey improvements. AB testing of proposed wireframes, identifying KPIs to ascertain improvements to the journey and the subsequent impact on sales. - Documenting customer journeys, defining user stories and feature, focusing on MVP scope. - Approving stories and collaborating during refinement sessions with the team. - Providing expert insight and guidance to align colleagues with the SAFe methodology. - Stakeholder management to ensure key players are aware of the roadmap, progress (at a high level), align on company strategic goals. - Managing the delivery of value to the customer through successful pilots and support frameworks. - Facilitating agile ceremonies with Scrum Masters, including daily stand up, sprint planning, review, retro and 3 amigos. - Managing a team of Product Owners, coaching them to define a roadmap and prioritise workload for their squads. Show less

Senior Product Owner/Product Manager

• Jan 2022 - May 2022

Working on various client projects for K+C, both requiring a lot of support to get the apps live on the app stores and continue iterating to build in new capabilities, ranging from Healthcare to Retail. - Deploying EU app in three countries, with various regional variances e.g. local payments - Refining 3 new EU apps for go live, completing and managing beta testing and finishing dev on some key undeveloped features for initial launch. - Creating and submitting 3 new app store… Show more Working on various client projects for K+C, both requiring a lot of support to get the apps live on the app stores and continue iterating to build in new capabilities, ranging from Healthcare to Retail. - Deploying EU app in three countries, with various regional variances e.g. local payments - Refining 3 new EU apps for go live, completing and managing beta testing and finishing dev on some key undeveloped features for initial launch. - Creating and submitting 3 new app store listings and management of 4 app store listings. - Documenting customer journeys, with MVP scope, writing stories and refining with the team. - Defining the product roadmap and vision with the client’s key stakeholders. - Stakeholder management to ensure key players are aware of the roadmap, progress (at a high level), align on company strategic goals and other project goals. - Reviewing available data to influence the prioritisation of new features and enhancements e.g. customer reviews, customer feedback, customer interaction (e.g. drop off), etc. - Defining key KPIs used to monitor the success of the app, which also feed into feature prioritisation. - Further investigation of data to understand why users are interacting with the app in that way, or why usage is different to what is expected, coming up with hypothesis, etc. - Facilitating agile ceremonies. - Managing team size and resource requirements, holidays, resource split across projects. - Implementing WIP limits for Kanban board to identify backlogs in dev process. - Creating a go-live plan with the team, whilst keeping the client apprised of progress, identifying and managing dependencies. - A/B testing of new features with customers. - Bug management for pre-prod and prod testing. - Full release management. - Working with many 3 party suppliers to ensure bugs are fixed in a timely manner, align on implementation, ensuring the team have support as required and contract support for the client. Show less Working on various client projects for K+C, both requiring a lot of support to get the apps live on the app stores and continue iterating to build in new capabilities, ranging from Healthcare to Retail. - Deploying EU app in three countries, with various regional variances e.g. local payments - Refining 3 new EU apps for go live, completing and managing beta testing and finishing dev on some key undeveloped features for initial launch. - Creating and submitting 3 new app store… Show more Working on various client projects for K+C, both requiring a lot of support to get the apps live on the app stores and continue iterating to build in new capabilities, ranging from Healthcare to Retail. - Deploying EU app in three countries, with various regional variances e.g. local payments - Refining 3 new EU apps for go live, completing and managing beta testing and finishing dev on some key undeveloped features for initial launch. - Creating and submitting 3 new app store listings and management of 4 app store listings. - Documenting customer journeys, with MVP scope, writing stories and refining with the team. - Defining the product roadmap and vision with the client’s key stakeholders. - Stakeholder management to ensure key players are aware of the roadmap, progress (at a high level), align on company strategic goals and other project goals. - Reviewing available data to influence the prioritisation of new features and enhancements e.g. customer reviews, customer feedback, customer interaction (e.g. drop off), etc. - Defining key KPIs used to monitor the success of the app, which also feed into feature prioritisation. - Further investigation of data to understand why users are interacting with the app in that way, or why usage is different to what is expected, coming up with hypothesis, etc. - Facilitating agile ceremonies. - Managing team size and resource requirements, holidays, resource split across projects. - Implementing WIP limits for Kanban board to identify backlogs in dev process. - Creating a go-live plan with the team, whilst keeping the client apprised of progress, identifying and managing dependencies. - A/B testing of new features with customers. - Bug management for pre-prod and prod testing. - Full release management. - Working with many 3 party suppliers to ensure bugs are fixed in a timely manner, align on implementation, ensuring the team have support as required and contract support for the client. Show less

Lead Business Analyst

• Jun 2021 - Dec 2021

Supporting one of the largest digital agencies to help achieve their clients’ digital visions. Working with one of the biggest car parking businesses in the UK to help launch new products to the market across their 500 car parks via a new digital app and portal. At the same time supporting the Business in keeping up with these changes and ensuring they are able to manage their customer needs. Writing stories whilst managing a small team of BA’s, taking on Product Owner activities including… Show more Supporting one of the largest digital agencies to help achieve their clients’ digital visions. Working with one of the biggest car parking businesses in the UK to help launch new products to the market across their 500 car parks via a new digital app and portal. At the same time supporting the Business in keeping up with these changes and ensuring they are able to manage their customer needs. Writing stories whilst managing a small team of BA’s, taking on Product Owner activities including backlog prioritisation and defining sprint goals. Working with stakeholders across the company, including Finance, Commercial, Sales & Marketing and Contact Centre. - Building platform to manage e-commerce needs for the business, including integration with 3rd party platforms like Oracle - Enabling Stripe payments within the platforms - Working with Azure B2C to enable registration, sign in and MFA - Backlog management, story writing using gherkin format in Dev Ops across 4 different platforms - Managing 3 amigos, estimation, bug triage and other ceremonies for team of 11 developers and 9 testers - Working closely with design team to optimise the UX for customers - Creating and implementing new digital journey for customers with a focus on keeping it simple - Creating new processes required for the Business to support new platforms and products - Training and demonstration of new platforms to various Stakeholders - Training client’s staff on how to work in an agile fashion and how stories are written - Support with testing - Working closely with BE & FE devs, Dev Ops colleagues, testers and technical lead to ensure stories are well understood and defined - Reviewing JSONs via APIs (internal and external) to enable full integration and the apps to share data (read & write) - Planning product launch - Refining definition of done and ready Show less Supporting one of the largest digital agencies to help achieve their clients’ digital visions. Working with one of the biggest car parking businesses in the UK to help launch new products to the market across their 500 car parks via a new digital app and portal. At the same time supporting the Business in keeping up with these changes and ensuring they are able to manage their customer needs. Writing stories whilst managing a small team of BA’s, taking on Product Owner activities including… Show more Supporting one of the largest digital agencies to help achieve their clients’ digital visions. Working with one of the biggest car parking businesses in the UK to help launch new products to the market across their 500 car parks via a new digital app and portal. At the same time supporting the Business in keeping up with these changes and ensuring they are able to manage their customer needs. Writing stories whilst managing a small team of BA’s, taking on Product Owner activities including backlog prioritisation and defining sprint goals. Working with stakeholders across the company, including Finance, Commercial, Sales & Marketing and Contact Centre. - Building platform to manage e-commerce needs for the business, including integration with 3rd party platforms like Oracle - Enabling Stripe payments within the platforms - Working with Azure B2C to enable registration, sign in and MFA - Backlog management, story writing using gherkin format in Dev Ops across 4 different platforms - Managing 3 amigos, estimation, bug triage and other ceremonies for team of 11 developers and 9 testers - Working closely with design team to optimise the UX for customers - Creating and implementing new digital journey for customers with a focus on keeping it simple - Creating new processes required for the Business to support new platforms and products - Training and demonstration of new platforms to various Stakeholders - Training client’s staff on how to work in an agile fashion and how stories are written - Support with testing - Working closely with BE & FE devs, Dev Ops colleagues, testers and technical lead to ensure stories are well understood and defined - Reviewing JSONs via APIs (internal and external) to enable full integration and the apps to share data (read & write) - Planning product launch - Refining definition of done and ready Show less

Lead Business Analyst

• Feb 2021 - May 2021

- Led analysis of product features for a customer portal and internal software development to improve the recruitment experience for Carers in healthcare, introducing self-serve features and full integration with a suite of 3rd party apps for an optimal journey. - Improved the careers section of the website to match the newly developed candidate app. - Product managed the prioritisation of features for both apps whilst taking on scrum master duties during and outside of sprint… Show more - Led analysis of product features for a customer portal and internal software development to improve the recruitment experience for Carers in healthcare, introducing self-serve features and full integration with a suite of 3rd party apps for an optimal journey. - Improved the careers section of the website to match the newly developed candidate app. - Product managed the prioritisation of features for both apps whilst taking on scrum master duties during and outside of sprint ceremonies, including tracking velocity. - Implementing best working practices whilst mapping out as-is and to-be process maps. - Full backlog refinement and management across these 3 projects. - Writing user stories, acceptance criteria and creating the definition of done. Show less - Led analysis of product features for a customer portal and internal software development to improve the recruitment experience for Carers in healthcare, introducing self-serve features and full integration with a suite of 3rd party apps for an optimal journey. - Improved the careers section of the website to match the newly developed candidate app. - Product managed the prioritisation of features for both apps whilst taking on scrum master duties during and outside of sprint… Show more - Led analysis of product features for a customer portal and internal software development to improve the recruitment experience for Carers in healthcare, introducing self-serve features and full integration with a suite of 3rd party apps for an optimal journey. - Improved the careers section of the website to match the newly developed candidate app. - Product managed the prioritisation of features for both apps whilst taking on scrum master duties during and outside of sprint ceremonies, including tracking velocity. - Implementing best working practices whilst mapping out as-is and to-be process maps. - Full backlog refinement and management across these 3 projects. - Writing user stories, acceptance criteria and creating the definition of done. Show less

Senior Business Analyst

• Oct 2020 - Feb 2021

Designing a multi-million pound ground breaking patient app to support patients in managing their healthcare and give them access to personalized content. - Testing the app and portal with dev team and testers, raising bugs in DevOps capturing details of bugs - Writing user stories with acceptance criteria, ensuring stories keep us adhering to regulatory requirements and OWASP security standards - Designing the user journey, working with design teams to focus on UX & UI and to create… Show more Designing a multi-million pound ground breaking patient app to support patients in managing their healthcare and give them access to personalized content. - Testing the app and portal with dev team and testers, raising bugs in DevOps capturing details of bugs - Writing user stories with acceptance criteria, ensuring stories keep us adhering to regulatory requirements and OWASP security standards - Designing the user journey, working with design teams to focus on UX & UI and to create wireframes & prototypes - Running and participating in agile ceremonies, including scrum, sprint retrospectives, etc. - Facilitating remote requirement gathering workshops, including workshops to improve contact centre operational efficiency through self-service functionality in the app - Product managing product iterations - Using a BDD approach (behaviour driven development) to ensure what we offer patients is what they want - Supporting dev team with root cause analysis and bug triage - Leading go-live activities, including app store release, beta testing and UAT testing - Managing hypercare and training for contact center, including process mapping - Analysis of screen reader metadata to enable accessibility functionality - Working closely with the architects to ensure that the appropriate systems & data is identified during requirement gathering and process mapping - Reviewing JSONs to identify data fields and filters required to build new features for the product iteration - Working with the PO to create a product roadmap - Coaching the dev team on agile principles, using DevOps, scrum ceremonies - Working with the devs to ensure the correct APIs are created, based on stories Show less Designing a multi-million pound ground breaking patient app to support patients in managing their healthcare and give them access to personalized content. - Testing the app and portal with dev team and testers, raising bugs in DevOps capturing details of bugs - Writing user stories with acceptance criteria, ensuring stories keep us adhering to regulatory requirements and OWASP security standards - Designing the user journey, working with design teams to focus on UX & UI and to create… Show more Designing a multi-million pound ground breaking patient app to support patients in managing their healthcare and give them access to personalized content. - Testing the app and portal with dev team and testers, raising bugs in DevOps capturing details of bugs - Writing user stories with acceptance criteria, ensuring stories keep us adhering to regulatory requirements and OWASP security standards - Designing the user journey, working with design teams to focus on UX & UI and to create wireframes & prototypes - Running and participating in agile ceremonies, including scrum, sprint retrospectives, etc. - Facilitating remote requirement gathering workshops, including workshops to improve contact centre operational efficiency through self-service functionality in the app - Product managing product iterations - Using a BDD approach (behaviour driven development) to ensure what we offer patients is what they want - Supporting dev team with root cause analysis and bug triage - Leading go-live activities, including app store release, beta testing and UAT testing - Managing hypercare and training for contact center, including process mapping - Analysis of screen reader metadata to enable accessibility functionality - Working closely with the architects to ensure that the appropriate systems & data is identified during requirement gathering and process mapping - Reviewing JSONs to identify data fields and filters required to build new features for the product iteration - Working with the PO to create a product roadmap - Coaching the dev team on agile principles, using DevOps, scrum ceremonies - Working with the devs to ensure the correct APIs are created, based on stories Show less

Business Analyst

• Jul 2020 - Oct 2020

Designing a £1million digital web transformation including new Customer Portal for Schools to use that gives access personalized content. Replacing the current CMS and establishing the groundwork for moving all site related content to new portal platform. - Facilitated remote requirement gathering workshops and wrote c600 user stories for MVP with acceptance criteria and creating the definition of done. - Completed story points activity and t-shirt sizing with Dev team - Worked with… Show more Designing a £1million digital web transformation including new Customer Portal for Schools to use that gives access personalized content. Replacing the current CMS and establishing the groundwork for moving all site related content to new portal platform. - Facilitated remote requirement gathering workshops and wrote c600 user stories for MVP with acceptance criteria and creating the definition of done. - Completed story points activity and t-shirt sizing with Dev team - Worked with design team to create wireframes & prototypes while user testing - Pushing forward user centric vision - Completed various documents, inc. Business Impact Assessment, Data Protection Impact Assessment, data mapping - Worked closely with other projects (e.g. SSO) to align project deliveries and user journeys - Created to-be user journeys - Dependency mapping, customer value mapping - Release planning – capturing the principles to be delivered during each release Show less Designing a £1million digital web transformation including new Customer Portal for Schools to use that gives access personalized content. Replacing the current CMS and establishing the groundwork for moving all site related content to new portal platform. - Facilitated remote requirement gathering workshops and wrote c600 user stories for MVP with acceptance criteria and creating the definition of done. - Completed story points activity and t-shirt sizing with Dev team - Worked with… Show more Designing a £1million digital web transformation including new Customer Portal for Schools to use that gives access personalized content. Replacing the current CMS and establishing the groundwork for moving all site related content to new portal platform. - Facilitated remote requirement gathering workshops and wrote c600 user stories for MVP with acceptance criteria and creating the definition of done. - Completed story points activity and t-shirt sizing with Dev team - Worked with design team to create wireframes & prototypes while user testing - Pushing forward user centric vision - Completed various documents, inc. Business Impact Assessment, Data Protection Impact Assessment, data mapping - Worked closely with other projects (e.g. SSO) to align project deliveries and user journeys - Created to-be user journeys - Dependency mapping, customer value mapping - Release planning – capturing the principles to be delivered during each release Show less

Lead Business Analyst

• Feb 2019 - Apr 2020

Enterprise analysis and design of Omni-Channel digital strategy. Including replacing the call centre’s telephony platform, impacting c200 users and scaling to c5000, enabling new MS Dynamics 365 CRM and Office 365 platforms. Analysis, design and test of breakthrough applications for release to c600 mobile device users. Deploying multiple channels (inc. web chat, chat bot) facilitating digital transformation. Analysis to digitise and modernise over 100 paper forms and historic processes… Show more Enterprise analysis and design of Omni-Channel digital strategy. Including replacing the call centre’s telephony platform, impacting c200 users and scaling to c5000, enabling new MS Dynamics 365 CRM and Office 365 platforms. Analysis, design and test of breakthrough applications for release to c600 mobile device users. Deploying multiple channels (inc. web chat, chat bot) facilitating digital transformation. Analysis to digitise and modernise over 100 paper forms and historic processes. Improving web content via a new secure Customer portal, designing and defining new digital Customer and Colleague journey. Establishing a winning BA capability and function from the ground-up with a team of 10 BAs, sharing best practice, management reporting, comms and Stakeholder engagement at all levels from Exec to SME. Show less Enterprise analysis and design of Omni-Channel digital strategy. Including replacing the call centre’s telephony platform, impacting c200 users and scaling to c5000, enabling new MS Dynamics 365 CRM and Office 365 platforms. Analysis, design and test of breakthrough applications for release to c600 mobile device users. Deploying multiple channels (inc. web chat, chat bot) facilitating digital transformation. Analysis to digitise and modernise over 100 paper forms and historic processes… Show more Enterprise analysis and design of Omni-Channel digital strategy. Including replacing the call centre’s telephony platform, impacting c200 users and scaling to c5000, enabling new MS Dynamics 365 CRM and Office 365 platforms. Analysis, design and test of breakthrough applications for release to c600 mobile device users. Deploying multiple channels (inc. web chat, chat bot) facilitating digital transformation. Analysis to digitise and modernise over 100 paper forms and historic processes. Improving web content via a new secure Customer portal, designing and defining new digital Customer and Colleague journey. Establishing a winning BA capability and function from the ground-up with a team of 10 BAs, sharing best practice, management reporting, comms and Stakeholder engagement at all levels from Exec to SME. Show less

Cyber Security BA

• Mar 2018 - Feb 2019

- Analysed current and future state delivering encryption and data loss prevention software to protect over 7 million company-wide data items. - Analysed software & hardware infrastructure - deploying security controls and vulnerability patching to c20,000 corporate assets. - Analysed operational technology across 18 of the UK’s most Critical National Infrastructure assets - implementing logging and alarms in security systems (SIEM). - Target operating model review for new Cyber… Show more - Analysed current and future state delivering encryption and data loss prevention software to protect over 7 million company-wide data items. - Analysed software & hardware infrastructure - deploying security controls and vulnerability patching to c20,000 corporate assets. - Analysed operational technology across 18 of the UK’s most Critical National Infrastructure assets - implementing logging and alarms in security systems (SIEM). - Target operating model review for new Cyber team, including patching – embedding new process and culture change. - Improved security across assets (via endpoint protection software deployment, disabling USB ports, etc.). - Improved asset management – strong analysis of current state, identification of issues and embedding new ways of working to improve asset management. - Operational Technology Monitoring across key operational sites – using SIEM to collate reports of how operational kit is performing, trend analysis to create a baseline of “normal” behavior, set up alarms to react and respond to alarms. - Enhanced NISD compliance – understand NISD requirements and ensured project activities aligned to this. - Managing multiple projects whilst completing BA activities. - Risk management & assessment

Operational/Wholesale Senior BA (Waste Water)

• Jun 2017 - Feb 2018

Performed cost benefit analysis on critical Business KPIs resulting in the delivery of circa £11 million-pound cost avoidance and the achievement of Company objectives against regulatory targets. Mapped “as-is” processes and created “to-be” Target Operating Model (TOM) for county-wide changes to people, processes and technology. Delivering over 6,000 changes to finance, asset creation, planning, scheduling and operational areas. Enabling future roll-out of multi-million-pound organisational… Show more Performed cost benefit analysis on critical Business KPIs resulting in the delivery of circa £11 million-pound cost avoidance and the achievement of Company objectives against regulatory targets. Mapped “as-is” processes and created “to-be” Target Operating Model (TOM) for county-wide changes to people, processes and technology. Delivering over 6,000 changes to finance, asset creation, planning, scheduling and operational areas. Enabling future roll-out of multi-million-pound organisational changes.

Retail Transition & Separation Business Workstream Lead (PM & BA)

• Feb 2017 - May 2017

Lead of retail transition & separation business workstream.

Senior Business Analyst

• Aug 2016 - Feb 2017

Transition & Separation senior business analyst working between parent company and new company as part of Open Water market.

Business Analyst

• Mar 2016 - Jul 2016

Global FX project. - Requirements gathering and workshops for new product. - Generating a traceability matrix detailing requirements vs proposed solution. - Attending solution proposal workshops. - Process workshops and mapping in Visio; As Is vs To Be. - Documenting Business Cases to gather funds for project, including project cost estimates. - Piecing together Change and Implementation documents. - Creating an implementation plan and training contracts. - Coming up… Show more Global FX project. - Requirements gathering and workshops for new product. - Generating a traceability matrix detailing requirements vs proposed solution. - Attending solution proposal workshops. - Process workshops and mapping in Visio; As Is vs To Be. - Documenting Business Cases to gather funds for project, including project cost estimates. - Piecing together Change and Implementation documents. - Creating an implementation plan and training contracts. - Coming up with a training, testing and pilot strategy. - Chairing and organizing workshops across the global network. - Networking with stakeholders to raise awareness of project and get their participation as required. - Identifying and liaising with SME’s embedded within the Business. - Arranging upskilling of staff in the Business areas impacting by the project. - Liaising with IT to agree on a software solution for project. - Aligning to the project plan and ensuring that project stages are smoothly transitioned. - Giving updates and putting together slides during project Governance forums. - Designing and embedding an implementation plan. Show less Global FX project. - Requirements gathering and workshops for new product. - Generating a traceability matrix detailing requirements vs proposed solution. - Attending solution proposal workshops. - Process workshops and mapping in Visio; As Is vs To Be. - Documenting Business Cases to gather funds for project, including project cost estimates. - Piecing together Change and Implementation documents. - Creating an implementation plan and training contracts. - Coming up… Show more Global FX project. - Requirements gathering and workshops for new product. - Generating a traceability matrix detailing requirements vs proposed solution. - Attending solution proposal workshops. - Process workshops and mapping in Visio; As Is vs To Be. - Documenting Business Cases to gather funds for project, including project cost estimates. - Piecing together Change and Implementation documents. - Creating an implementation plan and training contracts. - Coming up with a training, testing and pilot strategy. - Chairing and organizing workshops across the global network. - Networking with stakeholders to raise awareness of project and get their participation as required. - Identifying and liaising with SME’s embedded within the Business. - Arranging upskilling of staff in the Business areas impacting by the project. - Liaising with IT to agree on a software solution for project. - Aligning to the project plan and ensuring that project stages are smoothly transitioned. - Giving updates and putting together slides during project Governance forums. - Designing and embedding an implementation plan. Show less

Digital Business Analyst

• Nov 2015 - Mar 2016

- Digital project to create and launch a new online platform for customers to use to take out products, releasing CRM to internal colleagues as well as launching a new options ISA product. - Daily defects meetings and managing/monitoring of defects. - Implementing and training for manual workarounds with stakeholders. - Process workshops and mapping in Visio; As Is vs To Be. - Requirements gathering. - Managing creation of MI/Dashboard. - Over viewing testing and… Show more - Digital project to create and launch a new online platform for customers to use to take out products, releasing CRM to internal colleagues as well as launching a new options ISA product. - Daily defects meetings and managing/monitoring of defects. - Implementing and training for manual workarounds with stakeholders. - Process workshops and mapping in Visio; As Is vs To Be. - Requirements gathering. - Managing creation of MI/Dashboard. - Over viewing testing and development. - Holding daily meetings with Dev & Testers to go through To Be processes and answer any queries as they piece together a solution. - Understanding the various systems sitting behind existing platforms and ensuring that they speak to each other and the new platform. - Encouraging “Digital by Default”. - Assisting in getting data and dummy transactions from SIT into Pre-Prod to enable testing. - Planning functionality to be incorporated in each release and prioritising requirements by completing business assessments. - Managing various logs, such as RAIDs, workarounds, etc. - Creating a long-term eligibility process to be developed online. - Embedding an enhanced security process for customers deemed as “high risk”. - Helping create a stable platform and Change department. Show less - Digital project to create and launch a new online platform for customers to use to take out products, releasing CRM to internal colleagues as well as launching a new options ISA product. - Daily defects meetings and managing/monitoring of defects. - Implementing and training for manual workarounds with stakeholders. - Process workshops and mapping in Visio; As Is vs To Be. - Requirements gathering. - Managing creation of MI/Dashboard. - Over viewing testing and… Show more - Digital project to create and launch a new online platform for customers to use to take out products, releasing CRM to internal colleagues as well as launching a new options ISA product. - Daily defects meetings and managing/monitoring of defects. - Implementing and training for manual workarounds with stakeholders. - Process workshops and mapping in Visio; As Is vs To Be. - Requirements gathering. - Managing creation of MI/Dashboard. - Over viewing testing and development. - Holding daily meetings with Dev & Testers to go through To Be processes and answer any queries as they piece together a solution. - Understanding the various systems sitting behind existing platforms and ensuring that they speak to each other and the new platform. - Encouraging “Digital by Default”. - Assisting in getting data and dummy transactions from SIT into Pre-Prod to enable testing. - Planning functionality to be incorporated in each release and prioritising requirements by completing business assessments. - Managing various logs, such as RAIDs, workarounds, etc. - Creating a long-term eligibility process to be developed online. - Embedding an enhanced security process for customers deemed as “high risk”. - Helping create a stable platform and Change department. Show less

Senior Business Analyst

• Jul 2015 - Nov 2015

Part of work stream to separate the W&G Bank from RBS. Logistical planning for deployment of systems to new platform and TBP testing over 9 month period. Planning in MSP: regular updates to plan. Point of contact for Retail and Corporate Banking; understanding both Businesses requirements and how they operate across multiple functions. Putting together options analysis for logistical and strategical deployment. Comms for Front Line and Project Staff. Workshops… Show more Part of work stream to separate the W&G Bank from RBS. Logistical planning for deployment of systems to new platform and TBP testing over 9 month period. Planning in MSP: regular updates to plan. Point of contact for Retail and Corporate Banking; understanding both Businesses requirements and how they operate across multiple functions. Putting together options analysis for logistical and strategical deployment. Comms for Front Line and Project Staff. Workshops. Requirements gathering. TOM.

Senior AML Business Analyst

• Feb 2015 - Nov 2015

Leading & managing projects within AML space. Project docs and process design and implementation. Training and supporting junior BAs. Workshops with stakeholders as well as weekly Governance meetings. Liaising with stakeholders & RM's. Data analysis & remediation. Updating various Project systems. TOM, BRD, BSD. Developing new processes in Blueworks. Remediation of screening data (understanding screening requirements from AML perspective). Putting together… Show more Leading & managing projects within AML space. Project docs and process design and implementation. Training and supporting junior BAs. Workshops with stakeholders as well as weekly Governance meetings. Liaising with stakeholders & RM's. Data analysis & remediation. Updating various Project systems. TOM, BRD, BSD. Developing new processes in Blueworks. Remediation of screening data (understanding screening requirements from AML perspective). Putting together dashboards and MI. Launching CRM. Creating central repository of paperwork for auditing and reporting. Reviewing risk policy across Personal and Business Banking to align.

Business Process Analyst

• Oct 2014 - Feb 2015

Aligning maps across Business Segments. Launching new system to Business (BlueWorks Live). Re-mapping improved processes in new system. As-is to to-be analysis of maps. Aligning maps across Business Segments. Launching new system to Business (BlueWorks Live). Re-mapping improved processes in new system. As-is to to-be analysis of maps.

Business Analyst - Correspondent Banking

• Aug 2014 - Oct 2014

Commercial Analyst

• Apr 2014 - Sep 2014

Analysing performance of telesales & outsourcers channels. Making changes to pricing, commission, risk strategy, targets, etc to optimise the portfolio. Holding roadshows to explain changes to front line staff. Analysing performance of telesales & outsourcers channels. Making changes to pricing, commission, risk strategy, targets, etc to optimise the portfolio. Holding roadshows to explain changes to front line staff.

Debt Product Manager

• Apr 2013 - Mar 2014

Designing & developing software for front line staff to use to monitor Debt position of their team/segment. Training stakeholders & staff on how to use systems. Creating reports from these systems for Stakeholders to review. Manipulating data sitting in different systems to feed into new systems. Customer behaviour insight analysis. Designing & developing software for front line staff to use to monitor Debt position of their team/segment. Training stakeholders & staff on how to use systems. Creating reports from these systems for Stakeholders to review. Manipulating data sitting in different systems to feed into new systems. Customer behaviour insight analysis.

Business Manager

• Oct 2011 - Apr 2013

Dealing with Business customer requests. Selling products to Clients that help the fulfill their Business aspirations. Reading & interpreting Business Accounts. Dealing with Business customer requests. Selling products to Clients that help the fulfill their Business aspirations. Reading & interpreting Business Accounts.