Experience

Seagle Telecom (Pty) Ltd.
• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee
• Project and Service Manager

  • May 2021 - Present

BT
• Belgium
• Financial Services
• 1 - 100 Employee
• Senior Project Manager

  • Mar 2018 - Oct 2020


Vodacom Business (Jurumani)

• Senior Project Manager

  • Aug 2015 - Dec 2017

  Responsibilities: *Project Management of Implementation orders received via the sales channel. *High-level reporting on project / portfolio status. *Maintaining concise trackers for clients, thereby providing weekly and monthly customer status reports. *Maintaining healthy client relationships, scheduling and attending biweekly project, commercial and service management meetings. *Close collaboration with the provisioning / engineering team: Planning, scheduling, booking, escalation process. *Administration Management: Allocating and management of the project administrators assisting in their respective capacities. *Vendor Management: 3rd Party transmission suppliers, hardware suppliers, services. *Close collaboration with the Customer Service Operations Support: CSOC *Ensuring scheduled and regular billing process: Facilitating the sign-off process and activating the billing entity of projects. In summary, my role extends internationally into the project management arena, managing implementation projects internationally for certain portfolios. Key attributes are on-time delivery for customer satisfaction, on-time billing for revenue, and on-time handover for efficient support. My versatile and varied people and management skills positions me well in managing multiple projects simultaneously. Products: *MPLS - VPN Connectivity *Managed Firewall (perimeter and IPS) *DIA - Direct Internet Access *Hosted IP PBX Devices and Accessories *Managed VOIP Services *Hosting: Data-Center (Cabinet) *Hosting: Interconnect between Data-Centers Resource and Stakeholder Management: *Access medium Project Managers *Engineering resources: Provisioning, Hosting, Voice *Internal Executive Heads and External Stakeholders. Show less



MTN

• United States
• Advertising Services
• 1 - 100 Employee

• Implementation Project Manager

  • Jan 2015 - Aug 2015

  Solutions Implementation Project Manager - MTN Business. Responsibilities To effectively and efficiently manage the customer order implementation process from order receipt through to order close and handover. Strong emphasis on the delivery of superior levels of customer service. To ensure that implementation costs are minimized and that revenues are realized. Accomplishments Re-scoped and fast tracked outstanding implementations, reducing the ageing order count by 80% within 2 Months. Skills Used Project Management Contract Negotiation Vendor Management Analytic approach Financial Control (Forecasting, Revenue and Cost) Implementations: Last Mile 1. Microwave Links 2. MTN Fibre Links 3. 3rd Party Fibre Links (Telkom, Neotel) 4. 3rd Party DSL installations (Telkom) Products 1. MPLS-VPN connectivity into MTN's network 2. Mobile APN's 3. Managed IP PBX 4. Dedicated Internet 5. DSL Internet Connectivity 6. Managed Firewalls 7. Outsourced Firewalls 8. Colocation (Hosting) I currently head up 23 projects simultaneously, managing all resource, hardware and financial aspects thereof Show less



Outsource Digital Group

• Authorized Reseller

  • Jun 2014 - Jan 2015

  As an authorized reseller for the Outsource Group, I provide a total automated solutions for corporate offices. Products: A wide spectrum of products and service by working with the best of breed brands, Toshiba OA and Samsung enabling us to deliver turnkey solutions No. 1 reseller for Toshiba copiers Platinum Samsung reseller for PABX Pricing and Finance: Aggressive and competitive pricing with centralized billing Customer Experience: Our unique “One Touch Point” approach:Deal with one person, one company for all service and billing across all your business solutions Superior After Sales Service: High delivery and installation performance and metrics On site, highly qualified technicians experts offering a 4 hour response time along with preventative maintenance programs 24 hour service or full time on site technician is available by special request Market Coverage and Reach: Outsource Digital has extensive Customer Support and Service reach across southern Africa. Show less



Internet Solutions

• Saudi Arabia
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager

  • Nov 2013 - Feb 2014

  Project management of all internal and external service projects, both build and deployment. This is full turnkey management from inception to client sign off /support phase. • Planning and providing the project schedule of each project as per the contracted requirements of the client. • Client engagement from inception for the technical scoping process. • Development of the project schedule • Development of the project plan • Process definition of the delivery agenda. • Internal technical resource planning and allocation per project phase. • Bi-Weekly electronic customer feedback reporting (RAG status reporting). • Conduct weekly progress meetings with clients for project status and risk. • Management of internal administrative resources (Project support team, business development consultants. • Consistent liaison with the account management team regarding the delivery of the project in line with the signed agreements. • Initiate change management where applicable. • Risk analysis. • Consistent monitoring and updating of the risk and issue register. • Ensuring internal systems are kept updated for billing purposes and management reporting. • Compilation of prescribed documentation for project transition. • Customer hand over and sign-off. Show less



Howden

• United Kingdom
• Insurance
• 1 - 100 Employee

• Project Manager

  • Oct 2007 - Sep 2012

  Financial: Contract Analysis •Purchasing as per required materials. •Budget forecast in line with year-end targets. •Monthly project margin forecasts •Processing of customer orders •Monthly reporting margins and closed jobs. •WIP (Work in Progress) Maintenance. •Maintaining a debtor’s book of no more than 30 days. •Expediting Orders •Reporting and closing of jobs monthly with the accountant. •Maintenance of warranty provision allocations from new builds. •Scrutiny of supplier price increases and Howden Engart's in accordance with latest SEIFSA indicators. •Negotiation of new business within the coal mining industry. Management and control: •Full Project Management Function •Planning and co-ordination of workshop activity •Delegation and monitoring of work issued to artisans •Ensuring optimal usage of work-force before outsourcing activity •Supplier quality management of products delivered, (mechanical and electrical) •Risk Management •Change Management, (Strong Attribute) •Management of spares sales on order / breakdown orders. •Manage purchases of stock and non-stock items for either stock or work in progress. •Manage material requisitioning out of stock for either sales or work in progress. •Stock Control •Database Design, Coding, Administration and support. •Employee Training (Database operation) •Document Control •Maintenance and expediting of current production in process. •Conduct performance tests on current and new technologies introduced to achieve optimum performance of products supplied to our clients. Maintaining customer relationships with relevant mine representatives. •Ensuring optimum turn-around repair time of units in the repair workshop. •Complete Project Expediting •Warranty Claim management -Client and field service liaison •To maintain and further develop the database. •Management and achievement of a R33 – R38M/pa turnover @35% margins. Show less



Telkom

• Türkiye
• Telecommunications
• 1 - 100 Employee

• Interconnect Service Desk Rep, project administrator, internal liaison officer

  • Oct 1998 - Jan 2006

  Manage Cellular Network on Unibase and Webforce. Track and Escalate events. Generate Reports and Statistics,Reconcile Incidents. Various other roles for Telkom, including 4 years of project administration. Manage Cellular Network on Unibase and Webforce. Track and Escalate events. Generate Reports and Statistics,Reconcile Incidents. Various other roles for Telkom, including 4 years of project administration.