Management Consultant

• Oct 2021 - Present

Learning Consultant Associate

• Jan 2019 - Oct 2021

Learning and Development Consultant , Coach

• Apr 2015 - Jan 2019

Leadership & Business Skills Business Development/Learning Consultant

• Jan 2013 - Feb 2015

Trained and Supported the Sale force for introducing the Leadership and Business Skills portfolio in the MEA Region to end customers and technology vendors. Delivered Global Knowledge customized and off-the-shelf training solutions to customers in the MEA Region Assisted in the development of sales proposals and RFP responses for off-the-shelf LBS solutions to achieve Quarterly Targets Trained and Supported the Sale force for introducing the Leadership and Business Skills portfolio in the MEA Region to end customers and technology vendors. Delivered Global Knowledge customized and off-the-shelf training solutions to customers in the MEA Region Assisted in the development of sales proposals and RFP responses for off-the-shelf LBS solutions to achieve Quarterly Targets

Learning and Development Consultant

• Aug 2010 - Jan 2013

 Improved Business Skills Across all Middle Management Layers and make sure that is aligned by the company strategy and objectives.  One 2 One Coaching in Career and Business to help individuals achieve their own targets and their own objectives.  Helped organizations in developing tools to identify their talents employees and implement a development plan for them.  Led the design and delivery of Different Assessment Centers in Egypt for different levels in the organizations including face-to face developmental feedback sessions Show less

Business Solution Senior Supervisor

• Jul 2007 - Sep 2011

 ADSL Customer Service Call Center Head counts, 82 Agents.  4 different functions (ADSL support, ADSL Billing, ADSL Prepaid Collection and ADSL Retention Team)  Acted as a project owner of the ADSL Technology in Vodafone and transferred all the required knowledge to different departments as Marketing, Quality, Porject Managers. Worksforce,…etc.  Designed and Delivered the Technical training for New ADSL Team, including new systems, process and applications, troubleshooting guide  Working with the outsourced vendors in terms of new hires, interviews, technical test and nesting period  Continuous enhancing of customer experience to make sure it will meet the customer's expectations.  Working with MIS Team to develop ADSL Reports Show less

Customer Service Supervisor

• Jan 2002 - Jun 2007

•Responsible for Consumer business unit (ADSL , ISDN , Call Center and ISP’s Customers) •Responsible for Outsourced Call Center at RCC •Creating Procedure of VIP calls complain treatment internal or external including communication path •Creating procedures to control Call Center as Value Added Reseller including documentation & money collection •Follow approved procedures, develop a customer satisfaction tool to ensure client satisfaction •Develop training plan for subordinates •Finalizing Call Center help desk contract including SLA •Responsible for Help Desk Agents and Field Engineers/Technicians. •Provide guidance to Help desk team to ensure maximum department performance •Adhere to and innovate procedures to improve the service and maintain client satisfaction. Show less

Network Administrator and Instructor

• Oct 2000 - Jun 2002

 Giving Network related materials to Computer network platform (Windows 2000, TCP/IP ,LAN/WAN Concepts  Administration of Network of building (100PC , Cisco Switches 3600 , Cisco Router 1600 , Mail Server, DNS , MRTG).  Giving Network related materials to Computer network platform (Windows 2000, TCP/IP ,LAN/WAN Concepts  Administration of Network of building (100PC , Cisco Switches 3600 , Cisco Router 1600 , Mail Server, DNS , MRTG).