Customer Relationship Manager

• Mar 2023 - Present

Operations Manager

• Apr 2020 - Present

Collections & Customer Support Manager

• Jul 2019 - Present

Management Working Student

• May 2019 - Present

Project Management Intern

• Mar 2019 - Apr 2019

Worked alongside the finance department to establish a market study for a potential market expansion. Worked on a closing report for phase 1 of a Horizon 2020 funding by the European Commission. Responsibilities consists of: -Data collection on different digital banking companies and crypto-companies across EU market/Market Research. -Blockchain Research. -Technology Research. Worked alongside the finance department to establish a market study for a potential market expansion. Worked on a closing report for phase 1 of a Horizon 2020 funding by the European Commission. Responsibilities consists of: -Data collection on different digital banking companies and crypto-companies across EU market/Market Research. -Blockchain Research. -Technology Research.

Customer Support and Sales Agent

• Dec 2017 - Jun 2018

Offering Customer Support and Sales services as an outsource through Econci: -Worked mainly with SweetInn: •Manage and create reservations for SweetInn customers. •Took care of issues that guests would have before/during/after their stay. •Handled and closed open cases. Offering Customer Support and Sales services as an outsource through Econci: -Worked mainly with SweetInn: •Manage and create reservations for SweetInn customers. •Took care of issues that guests would have before/during/after their stay. •Handled and closed open cases.

Operations and Guest Relations

• Mar 2016 - Sep 2016

In charge of the daily management of the apartments' inventory: -Establish first contact with guests to arrange arrival and process check in/out. -Provide above and beyond service to deliver a whole new travel experience to guests by being available 24/7. - Implemented an offering for all kinds of hotel services to guests. "The Sweet Inn Experience, rent an apartment, be treated like a hotel guest". -Responsible on the maintenance of the apartments and ensure quality meets company's standards. -Handle any issue that guests might encounter during their stay. Show less

Shift Manager

• Jun 2015 - Mar 2016

Responsible on 6 employees each shift, manage and provide a clean, efficient service to customers while maintaining a healthy working environment. Responsible on 6 employees each shift, manage and provide a clean, efficient service to customers while maintaining a healthy working environment.