Bilingual Membership Records Officer

• Nov 2020 - Present

- Provide supervision and direction for Membership Records Assistants in the creation and maintenance of applicant and member files - Interpretation and application of provincial legislation, regulations, by-laws, and College policies and procedures related to alternative documentation, fair registration, and privacy regulation. - Recommend and implement unit strategic initiatives, processes, and new technology. Investigate, analyze, and provide decisions and/or recommendations with supporting rationale for exceptional cases - Assign work, monitor task volumes and conduct quality control checks - Motivate and oversee the team through staff training, performance evaluation, writing and delivering appraisals, coaching, mentoring, and developing and implementing performance improvement plans. - Prepare responses to College correspondence, inquiries, and referrals Collaborate in staff recruitment, including interview preparation and participation as well as the selection of staff Show less

Credentials Examiner

• Jun 2018 - Nov 2020

- Examined documents and identified if they meet evaluation requirements based on country, credential type, and other criteria - Evaluated documents, assessed their equivalency, and requested additional documents or information when needed - Communicated with institutions to verify document authenticity - Identified documents that require online verification and verified them accordingly - Researched, compiled data, and created content on education systems in different countries - Examined documents and identified if they meet evaluation requirements based on country, credential type, and other criteria - Evaluated documents, assessed their equivalency, and requested additional documents or information when needed - Communicated with institutions to verify document authenticity - Identified documents that require online verification and verified them accordingly - Researched, compiled data, and created content on education systems in different countries

Member Service Specialist

• Apr 2017 - May 2018

- Identified investment needs for members and bank customers and proposed products that best suit their short and long-term goals, their risk tolerance and their financial situation - Processed everyday transactions: bill payments, transfers, online/telebanking assistance, cheque orders, address changes, stop payments, ABM cards - Answered inquiries about credit products and assisted in the investigation and clarification of any discrepancies - Identified investment needs for members and bank customers and proposed products that best suit their short and long-term goals, their risk tolerance and their financial situation - Processed everyday transactions: bill payments, transfers, online/telebanking assistance, cheque orders, address changes, stop payments, ABM cards - Answered inquiries about credit products and assisted in the investigation and clarification of any discrepancies

Student Advisor

• Jul 2014 - Mar 2017

- Evaluated students’ credentials including language level and academic achievements and issued acceptance letters accordingly - Recruited students through establishing and maintaining relationships with student recruitment agencies, attending educational fairs and word of mouth by existing students - Enrolled students in suitable health care plans and investigated coverage of necessary services - Submitted medical claims to insurance groups and followed up with reimbursement - Liaised between students, professors, administration, and government funding entities to coordinate enrollment in academic programs and establish funding for students - Interviewed students to discuss career paths and strategized academic plans to aid students in achieving their goals - Followed up with the students’ academic progress and attempted to troubleshoot issues while reporting to administration - Managed tuition payments by reconciling student accounts, and invoicing government and private entities Show less

Retail Sales Representative

• Nov 2013 - Jun 2014

- Listened to customer inquiries, identified their needs and recommended appropriate products and services - Built rapport with customers by addressing and troubleshooting their issues in order to optimize customer satisfaction - Provided information to customers to ensure they make well informed decisions when purchasing a product or service. - Listened to customer inquiries, identified their needs and recommended appropriate products and services - Built rapport with customers by addressing and troubleshooting their issues in order to optimize customer satisfaction - Provided information to customers to ensure they make well informed decisions when purchasing a product or service.

Customer Service Representative

• Jan 2011 - Aug 2012

- Greeted customers, processed their parking tickets - Resolved issues involving missing and unreadable tickets and fare disputes - Responded to inquiries by airport patrons and provided directions - Greeted customers, processed their parking tickets - Resolved issues involving missing and unreadable tickets and fare disputes - Responded to inquiries by airport patrons and provided directions

Accountant

• Jul 2005 - Aug 2010

- Managed medical claims for reimbursement to employees and processed payments in accordance with government approved funding- Daily bookkeeping, reconciling accounts, analyzing company expenses and payroll- Posted invoices and processed payments for over 200 suppliers and subcontractors- Prepared monthly reconciliations for vendor and bank accounts and used spreadsheets to track and resolve any balance variances

Store keeper

• Nov 2004 - Jul 2005