Experience

Sterling Bank

• Banking
• 700 & Above Employee

• Account Manager

  • Oct 2015 - Present

  CENTRALISED ACCOUNT MANAGEMENT UNIT Input customers’ information and mandates on system (core). Scan and upload customer Account packages on EWS. File customers’ packages for easy retrieving. Raise exceptions and return default packages to branches for onward regularization. CUSTOMER EXPERIENCE MANAGEMENT PERSONNEL Provide customer services; help resolve customer issues within the banks’ stipulated turnaround time. Personable and friendly; good conversationalist, with excellent face-to-face and telephone communication skills. Active listener who demonstrates innate ability to ask right questions at the right time. Patient and diplomatic while providing explanations. TELLER Process customers’ order; deposit and withdrawals. Check customers’ mandate to verify the customer and pay according to mandate instruction. Show less