Experience

Principle AMC
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Administrative Specialist

  • Oct 2021 - Present


Western Union Business Solutions

• United Kingdom
• Financial Services

• Operations Analyst

  • May 2013 - Nov 2016

  • Account management of high profile clients; ensuring all appropriate information about the client are correct in the system, including setting up of beneficiary details and amendments. • Proactively liaising with clients to obtain necessary documents and ensuring a superior level of customer and dealer support throughout transfers. • Excellent Relationship Management ensured a higher retention record by implementing effective resolutions for clients. • Manage credit risk and administration to meet clients’ needs. • Raising and resolving cases within target ETA’s. • Dealing with high level fraudulent cases, payment disputes, complaints and queries which involved working closely with managers and fraud team. • Derivative Analysis ensuring credit checks are complete mostly for currencies and interest rates. • Maintain orderly complete and accurate records to facilitate a complete audit trail and meet regulatory and company standards. • Raising stops on cheques, reissuing or refunding customers as necessary. • Training new hires and regularly support colleagues to meet business requirements with various aspects of software, back office and payment systems. • Consistently and relentlessly delivery first class support internally and externally.



Royal Bank of Scotland

• Banking
• 1 - 100 Employee

• Product Executive

  • Nov 2011 - Nov 2012

  • Managing a team of 5 and providing semi-annual performance reviews. • Supporting the Head of Direct Line Insurance and the Product Manager’s Direct Line Insurance in all aspects of developing and implementing a product strategy to optimize growth/profitability of the home portfolio. • Proactively identify, drive forward and manage key initiatives and price changes benefiting profit, income and product offering, • Ensuring rate changes/product decisions are carried out and documented correctly by auditing final drafts. • Sign off marketing communications on digital forum, ensure that all digital media is correct and presentable • Aggregator behavior and trend analysis whilst working closely with Churchill team. • Project manage product schemes required for Direct Line or across the Home category ensuring all stakeholders are engaged from the initial stage through to implementation. • Investigating and resolving business queries/issues. • Provide commentary on the weekly performance for Direct Line to the Directors. • Dealing with customer complaints, investigating and resolving issues as quickly and effectively • Project manage the team ensuring targets are achieved within ETA with a 100% success rate.



Alternative Networks

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Credit Risk Anaylst

  • Mar 2009 - Sep 2011

  Using Experian and ICC I was the one who passed/failed/monitored all credit risk and fraud activity in the company, whilst maintaining positive relations with clients.

• Contract Executive

  • Oct 2007 - Feb 2009



Nike

• India
• Online Audio and Video Media

• Operations Support Staff

  • Nov 2004 - Sep 2007

  Supporting the team leader, heading up 38 cashiers, managing floors and cover. Reporting, cahiering duties. Supporting the team leader, heading up 38 cashiers, managing floors and cover. Reporting, cahiering duties.