Experience

City of Mississauga

• Canada
• Government Administration
• 700 & Above Employee

• Customer Service Advisor

  • Jun 2018 - Present

  - Handle all the incoming Email inquiries from various business units to the general public - Provide the right information to the citizens or various external business units and resolved their situations - Issue and create the right work orders to the business units - Take care of the screenings for Ontario Court of Justice - Scheduled screenings for the Ontario Provincial Court (for Provincial Court House) – to book ticket infractions screenings, deem guilty, or cancel their applications - Funneling channel to take the inquiries/ feedback/ compliments or compliance and put it in touch with the right business unit/individual. - Dealt with varied business units; Parks and Forestry, Planning and Building, Zoning, Compliance, Celebration square, Mississauga libraries, Animal Services, Dispatch, and Region of Peel Internal Projects: - Lead the Business Continuity Project - how the business unit will continue to function, in a state of a local-province wide emergency, or if the current place of the office was inaccessible due to the said state of emergency. - Ontario Provincial Court Lean Project- Worked on a lean project to reduce the screening time so the screening officers and the court employees will save man hours and can invest 15+ hours saved every week in to providing better service to the citizens.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Fulfilment Associate / Problem Solver

  • Apr 2017 - Apr 2018

  - Ensured customer satisfaction and resolved service issues in a timely manner - Facilitated new hire orientation for incoming associates for upcoming peak season - Examined incoming shipments, rejected damaged items and created correlating rejection reports - Prepared receiving reports and ensured that appropriate receipts are signed by the designated authority - Maintained a working relationship with Amazon retail teams, human resources, IT, safety & learning - Ensured customer satisfaction and resolved service issues in a timely manner - Facilitated new hire orientation for incoming associates for upcoming peak season - Examined incoming shipments, rejected damaged items and created correlating rejection reports - Prepared receiving reports and ensured that appropriate receipts are signed by the designated authority - Maintained a working relationship with Amazon retail teams, human resources, IT, safety & learning



Purple Touch Advertising

• United Arab Emirates
• Advertising Services
• 1 - 100 Employee

• Public Relations

  • Oct 2016 - Apr 2017

  - Submitted and ensured the processing of all types of applications and paperwork to the local government bodies. - Liaison between the client and the creative teams, on creating effective communication plans/channels to reach an execution to satisfy the client’s needs. - Submitted and ensured the processing of all types of applications and paperwork to the local government bodies. - Liaison between the client and the creative teams, on creating effective communication plans/channels to reach an execution to satisfy the client’s needs.



MetaMindz

• United Arab Emirates
• Education Administration Programs
• 1 - 100 Employee

• English Language Teacher

  • Jun 2016 - Sep 2016

  - Teaching Educational English to children from Kindergarten – Grade 8. - Planning individualized lessons for each student with the aid of the iReady program. - Assessing each student’s abilities before instruction, and tailoring their learning path accordingly. - Teaching Educational English to children from Kindergarten – Grade 8. - Planning individualized lessons for each student with the aid of the iReady program. - Assessing each student’s abilities before instruction, and tailoring their learning path accordingly.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • May 2014 - Nov 2015

  - Provided customers with technical support for mobile services. - Compiled data, statistics and supplementary information to maintain research activities. - Maintained excellent client relationships, securing trust and confidence through providing accurate and timely services. - Provided customers with technical support for mobile services. - Compiled data, statistics and supplementary information to maintain research activities. - Maintained excellent client relationships, securing trust and confidence through providing accurate and timely services.



University of Windsor

• Canada
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Sep 2013 - Apr 2014

  - Assisted the professor with the students’ assignments. - Helped with attendance, exams and proctoring the exams. - Taught and provided clarification on the course material to help students prepare for exams. - Tutored students on course topics, queries and missed class assignments. - Helped students verify their assignments and maintain submission deadlines. - Enabled students to schedule informal Q&A sessions for their course work. - Assisted the professor with the students’ assignments. - Helped with attendance, exams and proctoring the exams. - Taught and provided clarification on the course material to help students prepare for exams. - Tutored students on course topics, queries and missed class assignments. - Helped students verify their assignments and maintain submission deadlines. - Enabled students to schedule informal Q&A sessions for their course work.

• Student Counselor

  • Sep 2012 - Apr 2013

  - Counseled students in a time of their crisis and advised them on appropriate course of action. - Helped develop plans, insuring that the client will overcome their problems. - Engaged students in healthy conversations to discuss their issues. - Guided students and enhanced their understanding of the many options available to them. - Counseled students in a time of their crisis and advised them on appropriate course of action. - Helped develop plans, insuring that the client will overcome their problems. - Engaged students in healthy conversations to discuss their issues. - Guided students and enhanced their understanding of the many options available to them.