Experience

Liquid Creative Hub

• Egypt
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Jan 2023 - Present

• Account Manager

  • Mar 2022 - Jan 2023



THREE59

• United Arab Emirates
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Nov 2018 - Mar 2022



SOCIALEYEZ

• United Arab Emirates
• Advertising Services
• 200 - 300 Employee

• Online Reputation Management Executive

  • Apr 2017 - Nov 2018



Abraj Misr

• Egypt
• Real Estate
• 1 - 100 Employee

• Marketing Coordinator

  • Mar 2016 - Mar 2017

  Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested.  Assisting with the production of artwork,  Responsible for Marketing Expenses for the Projects.  Monitoring the social media pages of the projects Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested.  Assisting with the production of artwork,  Responsible for Marketing Expenses for the Projects.  Monitoring the social media pages of the projects



ChemOrbis

• Türkiye
• Plastics Manufacturing
• 1 - 100 Employee

• Operation Assistant Middle East & Africa

  • Oct 2015 - Feb 2016

  - Work with Manager to provide excellent customer service. - Sort and distribute mails and faxes to respective personnel. - Provide support to Operations manager as and when required. - Use telephones to reach out to customers and verify account information. - Cancel or upgrade accounts. - Work with Manager to provide excellent customer service. - Sort and distribute mails and faxes to respective personnel. - Provide support to Operations manager as and when required. - Use telephones to reach out to customers and verify account information. - Cancel or upgrade accounts.



VFS TasHeel International

• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Experience Expert

  • Nov 2014 - Jul 2015

  - Resolve customer complaints via phone, email, mail, or social media. - keep records of customer interactions and transactions. - maintain customer databases. - follow up on customer interactions. - communicate and coordinate with internal departments. - provide feedback on the efficiency of the customer service process. - Resolve customer complaints via phone, email, mail, or social media. - keep records of customer interactions and transactions. - maintain customer databases. - follow up on customer interactions. - communicate and coordinate with internal departments. - provide feedback on the efficiency of the customer service process.



Arabella country club

• Fifth Settlement

• Sports Coordinator

  • 2013 - 2014

  - Assist the manager in organizing sponsorship for team's registration, uniforms and other cost related issues. - Organize sporting teams. - Develop a sound understanding of the Association and attend any appropriate training. - Assist the manager in organizing sponsorship for team's registration, uniforms and other cost related issues. - Organize sporting teams. - Develop a sound understanding of the Association and attend any appropriate training.