Store Manager

• Jan 2021 - Present

Duties include but not limited to building relationships, providing exceptional customer service, guiding a team towards success, and increasing revenue. Accelerated my interpersonal skills through managing my team and cultivating strong relationships with customers. A few areas my position encompasses are onboarding, scheduling, ordering, team development, and continuous improvement. Recent achievement of releasing 3 new products which quickly became top sellers and contributed to revenue growth. Show less

Marketing & Business Development

• Aug 2020 - Jun 2021

Organization raising funds from investors to create real estate development projects. I worked directly with the CEO, having constant communication, educational meetings, and attending informative conferences to further my knowledge in marketing, sales, and real estate. My experience consisted of handling communications with clients, making cold and warm calls to market, and organizing client accounts. This role taught me sales and communication skills as well as helped me grow in the fields of investing and real estate. Show less

Customer Success Manager

• Apr 2018 - Aug 2020

Educational loan servicing brand. I managed customer relations, holding ongoing communication between borrowers and loan servicers. Provided support for sales, built strong rapport with customers, and fostered new relationships with referrals. I was trained alongside the sales team and became flexible on my role. Although my focus was on customer success, I also made sales calls, aided with administrative assistance, and took charge of escalated files. Educational loan servicing brand. I managed customer relations, holding ongoing communication between borrowers and loan servicers. Provided support for sales, built strong rapport with customers, and fostered new relationships with referrals. I was trained alongside the sales team and became flexible on my role. Although my focus was on customer success, I also made sales calls, aided with administrative assistance, and took charge of escalated files.

Store Manager

• Mar 2015 - May 2017