Experience

VirtaMove

• Canada
• Software Development
• 1 - 100 Employee

• IT Applications and Server Support Analyst

  • Feb 2022 - Present

  • Performing migrations using MI Suite including assessment, migration, and post-migration trouble-shooting • Planning and implementing go-live windows to turnover servers into production• Migrating software without disrupting the production environment• Presenting and demonstrating MI Suite to prospects, customers, and partners; training customers and partners in the use of VirtaMove products.• Supporting/Migrating IIS applications• Investigate and troubleshoot systems to move migrations to successful completion• Used remote access to perform troubleshooting if needed• Narrow down application issues using Microsoft Sysinternals Suite



Givex

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Givex - Bilingual Technical IT Support

  • Sep 2021 - Jan 2022

  • Use system tables to control the setup of the client and the hardware, software, and overall system flow• Troubleshooting and deployment of POS software for the clients• Install software updates and perform other POS functions• Answer customer calls and troubleshoot POS related issues• Assist with the integration between other POS systems and Givex gift card program• Access backend-client data and assist with setting up their Givex portal access• Perform system health checks



VirtaMove

• Canada
• Software Development
• 1 - 100 Employee

• Technical IT Applications and Server Support Analyst

  • Sep 2020 - May 2021

  o Performing migrations using MI Suite including assessment, migration, and post migration trouble-shootingo Provide support to Field Engineering team; perform migrations for customers, as neededo Understanding and communicating with the customer Support Field team by handlingescalated helpdesk tickets.o Investigate and troubleshoot systems to move migrations to successful completion o Performing migrations using MI Suite including assessment, migration, and post migration trouble-shootingo Provide support to Field Engineering team; perform migrations for customers, as neededo Understanding and communicating with the customer Support Field team by handlingescalated helpdesk tickets.o Investigate and troubleshoot systems to move migrations to successful completion



uBreakiFix

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technician

  • Jun 2018 - Sep 2019

  • Performed smartphone repair (screen, dock, battery, etc.)• Performed diagnostics on Windows OS, Mac OS• Contacting customers for installed computers and follow-ups• Answer telephone inquiries from customers and organization regarding the status of units and other service issues, record the responses on paper or in a database using computer systems • Performed smartphone repair (screen, dock, battery, etc.)• Performed diagnostics on Windows OS, Mac OS• Contacting customers for installed computers and follow-ups• Answer telephone inquiries from customers and organization regarding the status of units and other service issues, record the responses on paper or in a database using computer systems