Integration Coordinator

• Oct 2022 - Present

Implementation Manager

• May 2022 - Oct 2022

Implementation Analyst

• Aug 2020 - May 2022

Acted as the lead resource for new merchants through the onboarding process in tasks including: planning, system configuration, training, and go live support Assisted with the onboarding of external clients to middleware web service APIs and eCommerce plugin integrations Communicated across various channels with multiple internal and external teams to develop, coordinate, and implement projects and schedules. Conducted thorough data analysis, blending data across multiple sources and using business logic to make sense of the data to provide recommendations on opportunities for improvements and testing of product for deployment Employed Postman, MongoDB, Power BI, JIIRA, and Confluence for testing, logging progress and documentation of the product Worked on development of new product by analysing merchant needs and implementation process to gain new Supported the delivery of projects using the Agile Management methodology and in accordance with the timing of major initiatives and releases Helped to ensure that all products are built to an appropriate level of quality for the stage (alpha/beta/production) Interacted with Merchant Partners and stakeholders in the implementation and launch of Flexiti Products Provided support for the clients through all phases of onboarding including planning, development, test, production launches, and post-deployment support for both eCommerce and Point of Sale integrations Supported merchants through testing both prior to and post deployment Troubleshooted major software issues by providing technical expertise to clients while interfacing with Merchant IT teams Reviewed internal processes to identify areas of inefficiency and drive process change to expedite implementation process Show less

Customer Success Specialist

• Jun 2019 - Jun 2020

Collaborated across multiple teams to identify struggling customers to troubleshoot and resolve procedural issues and to expedite resolutions for technical and maintenance issues for these customers Developed strong SaaS skills by recommending and providing additional services, including system audits and WebEx training, to boost sales revenue Identified and analyzed customers’ business processes, including accounting policies and procedures to understand their system needs and internal control processes and make tailored recommendations Demonstrated an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities using the SaaS model Coordinated client projects throughout all five phases for successful completion Guided customers in analysis of processes and goals to reconcile needs of management, technical personnel, and users and to develop best practices Leveraged software to recommend processes in accordance with best practices identified in my analysis, improving client retention Communicated with users to analyze technological needs to enhance support solutions and increase B2B sales by conducting regular system reviews Drafted reports encompassing the discussions of the system reviews and submitted them to customers Show less

Project Coordinator

• Sep 2017 - Jun 2019

Overseeing the management, administration, coordination and development of all project phasesEnsuring that milestones and timelines for projects and initiatives are met and/or exceeded and that Project Management methodologies and practices are properly followedDeveloping, assessing and reporting on performance measures to support operations and services.Managing and providing project management support on special projects that include IT, procurement, quality improvement, and communications where required. Show less

Billing Administrator

• Feb 2016 - Sep 2017

Tax Professional

• Jan 2014 - Apr 2014

Completing personal and business tax returns and other tax related services for clients Developed customer service skills while dealing with clients of varying backgrounds Conducting tax interviews with clients & preparing tax returns Ensuring client confidentiality and privacy Increasing retention of all clients Assisting with local marketing and business growth Providing audit support Completing personal and business tax returns and other tax related services for clients Developed customer service skills while dealing with clients of varying backgrounds Conducting tax interviews with clients & preparing tax returns Ensuring client confidentiality and privacy Increasing retention of all clients Assisting with local marketing and business growth Providing audit support

Finance, Human Resources, and Business Development

• Jan 2013 - Apr 2013

Reconciling fiscal activity and processing all financial transactions (Expense Reports) Generating financial reports and financial analysis Developing marketing materials for organization Coordinating the activities of guests attending special events including arranging their accommodation and transportation Processing accounts payables and accounts receivables Reconciling fiscal activity and processing all financial transactions (Expense Reports) Generating financial reports and financial analysis Developing marketing materials for organization Coordinating the activities of guests attending special events including arranging their accommodation and transportation Processing accounts payables and accounts receivables

Filing Administrator

• Mar 2011 - Aug 2011

Worked in collaboration with bankruptcy clerks in order to organize confidential files containing vital financial information Coordinated mail and information in all departments Worked in collaboration with bankruptcy clerks in order to organize confidential files containing vital financial information Coordinated mail and information in all departments