Sahana Begum M.K.
Manager - Operations at FLATWORLD MORTGAGE PROCESSING PRIVATE LIMITED- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Attained NASSCOM BPO Certified Team Lead program
Attained NASSCOM BPO Certified Team Lead program -
Home Loan Credit Authority level 1 & 2 Certified
Home Loan Credit Authority level 1 & 2 Certified -
Six Sigma Green Belt Certified
Six Sigma Green Belt Certified -
Underwent US Residential Mortgage Training and has trained 40+ new hires on end-to-end Mortgage Origination process
Underwent US Residential Mortgage Training
Experience
-
FLATWORLD MORTGAGE PROCESSING PRIVATE LIMITED
-
India
-
1 - 100 Employee
-
Manager - Operations
-
Mar 2016 - Present
RESPONSIBILITIES INCLUDED: • Managing a team of around 300 FTE’s for various process under US Residential Mortgage sector such as Indexing, Pre-Processing, Document Intake, Ordering Services, UW & Pre UW-Review, QA, Pre-funding Audit, Lender Management, Appraisal Review & also Insurance domain. • Responsible for Onboarding & stabilizing new projects through successful transition via WebEx, Microsoft Teams & Zoom web conference bridge • Expertise in handling multiple clients & their requirements by having regular process health check calls to identify road blocks of the processes & work towards providing quality output. • Preparing customized client specific reports displaying daily, weekly & monthly production numbers/targets being achieved (YTD Data) • Preparation of RCA, Error Analysis & CAPA as & when required • Responsible for conducting annual appraisals for AM’s &Team Leads of each individual process based on the KRA’s & competencies set during fiscal year • Responsible for identifying individuals for their performance based on the monthly statistics (R&R Program) to encourage team members in being part of a healthy competition within the team & to achieve their goals & set high benchmark & lead by example Show less
-
-
-
Visionet Systems Inc.
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Asst. Manager - Operations
-
Jan 2011 - Oct 2015
ASSIGNMENTS UNDERTAKEN: • Has trained 40+ new hires on end to end Mortgage Origination process (Loan Fulfillment). • Has been a part of Mortgage Center of Excellence team. PEOPLE AND OPERATIONS MANAGEMENT: • Managing a team of 30 members in two different locations who performs Post Closing Loan Auditing (CBE) and Quality control (BLR) process for Loan Auditing. • Day to day operational management across multiple processes to ensure the delivery of SLA consistently. • Managing the team efficiently across all process to maximize agent utilization • Tracking agent/team performance on quality/ productivity, and working with the quality and training team to develop training schedules/plans • Point of reference for staff and supervisors on domain. • Interaction with client regarding their requirements and updates for the process • Timely feedback to the Team. • Conducting one on one feedback session & skip level meeting with the team members. • Identifying professional and personal development needs of Team Members • Minimizing /control attrition • Maintaining Compliance, Risk & BCP tracking checklist as per SOW • Conducting regular team building activities Show less
-
-
-
Infosys BPM
-
India
-
IT Services and IT Consulting
-
700 & Above Employee
-
Sr. Process Executive
-
Jun 2005 - Jan 2011
WORK EXPERIENCE: • EXPRESS UNDERWRITING: Role – Underwriter Manual & Automated Underwriting • HOME LOAN CREDIT REVIEW: Pilot Project - Onsite Training Home Loan Credit Authority level 1 & 2 Certified Role – Credit Officer Includes review of entire credit documents before selling the loan to investors. • HOME LOAN COMPLIANCE REVIEW: Pilot Project - Onsite Training Role – Compliance Officer Includes regular review of the mortgage loans to ensure loans are in compliance with the complex regulatory requirements of the multitude of lending laws. • APPRAISAL REVIEW: Detailed check of appraisal report to ensure Appraisal Report is correct,current and complete. • REPRESENTATIONS AND WARRANTIES: A lender is not relieved from the enforcement of breaches of its representations and warranties on any mortgage loan. This process include after internal investigation lenders sending rebuttals to the investors thereby reducing re-purchase of loans. Show less
-
-
Education
-
St Agnes College, Mangalore
Bachelor’s Degree, Computer Science
Community
