Sahaja Yenigalla
Customer Support Specialist at St Vincent's Private Hospital Melbourne- Claim this Profile
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English Full professional proficiency
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Hindi Professional working proficiency
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Telugu Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Verified International Academic Qualifications
World Education ServicesOct, 2021- Oct, 2024 -
IELTS
IDP Education Ltd
Experience
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St Vincent's Private Hospital Melbourne
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Australia
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Hospitals and Health Care
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200 - 300 Employee
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Customer Support Specialist
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May 2021 - Present
Roles & Responsibilities:• Working on a web enabled Clinical Information system, De Lacy and iBA Patient Administration System (iBA PAS).• Tracking and recording of patient care information from pre-admission (Patient’s Demographics and Contact details) through to post discharge (Clinical Documents) using Environmental, Health and Safety (EHS) Clinical Information System.• Uploading standardized documents including Discharge Summaries, Event Summaries, e-referrals, and Specialist Letters on De Lacy to connect with the National Personally Controlled Electronic Health Record (PCEHR).• Using Microsoft .Net technology in Service Oriented Architecture (SOA) and iSOFT Collaboration Suite (iCS) provides GP’s access to hospital patient records using a standard web browser iBA PAS.• Engaging patients, doctors, and other stakeholders to share clinical and financial information more efficiently and cost-effectively.• Working on iCS includes patient administration, theatres, electronic prescriptions, data warehousing systems and integration services. • Implementation using iCS includes software installation, system configuration, training, migrating medical records through API and data from a range of legacy systems.
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Deakin University
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Retail Office Equipment
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1 - 100 Employee
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Business/Data Analyst (Master’s Student)
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Nov 2017 - Jun 2020
University Projects:• Report on Business Intelligence Solution Development for Sports Analytics. Developed Business Intelligence Dashboards and Predictive Models using IBM Watson Analytics Tools. Developed Innovative Sports Analytics with regards to various factors. • Value of Information Case Study - The case of the DBS Bank. Research analysis of the bank’s IT Portfolio Theory, Risk and Return, IT Portfolio Management. Communicated the advantages of Block Chain Technology integration into the Bank systems. Assessed Digitization Strategy, Technology Investments, Digital Disruption in Banking Industry, Financial Technology Innovation, Transparency and Immutability of Financial Transactions if Block Chain Technology is integrated in the Bank. • Data Analyst Intern at Analytics7 for Aus Paper Research Project. Using Descriptive Analytics and Visualizations a technical report is submitted by identifying multiple variables, predicting Customer Satisfaction, likelihood of clients developing Strategic Alliance, Financial Turnover in the upcoming three-quarters etc. • Data Analyst Intern at Beautiful Data Inc for Tully’s Coffee Project. Developed insightful and dynamic Live dashboards on Word Press for the client by describing and identifying data elements and using different charts for visualizations (Digital Literacy and Storytelling). • A Business Report on Kevin’s Music School which includes developing Enhanced Entity-Relationship (EER) Models, creating a database, SQL Statements (Creating Table Queries and SQL Queries) to create customized reports, Security threats to the proposed system, Probability-Impact Matrix, design decisions, Security Control and Risk Mitigation. • Orange Software – Open-source Data Visualization, Machine Learning and Data Mining Toolkit. Building Data Analysis workflows visually, visual programming front-end for explorative data analysis and interactive data visualization.
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Trend Setterr
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South Africa
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Sales Representative
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Oct 2017 - Mar 2018
Key Responsibilities:• Delivering Product demonstration to the customers. Establish, Maintain, and expand the customer base. Increase the sales using various Sales Techniques.• Collect the Customer Feedback and Market Research. Keep the product information up to date. Work independently and responsible for opening and closing the shop. Key Responsibilities:• Delivering Product demonstration to the customers. Establish, Maintain, and expand the customer base. Increase the sales using various Sales Techniques.• Collect the Customer Feedback and Market Research. Keep the product information up to date. Work independently and responsible for opening and closing the shop.
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Sales Representative
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Sep 2015 - Jul 2016
Key Responsibilities:• Plan, monitor and maximize product inventory, purchasing and sales. Handle customer service encounters and stock replenishing duties. Perform administrative duties in the workplace along with working on the sales floor.• Assist customers with final purchases, questions and concerns hence providing satisfactory shopping experience to every customer. Effectively use company software to draft proposals, research, and track products. • Design and set up commercial displays to encourage buyers especially children.• Make sure orders are in on time, pay for them and keep a track of how much is spent to secure more merchandise for sale.• Operate register and credit card machine. Deal with store promotions and return policy.
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NYS Collections
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United States
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Retail
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1 - 100 Employee
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Sales Representative
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Jul 2014 - Jan 2015
Key Responsibilities:• Establish, Maintain, and expand the customer base.• Create awareness of products, conduct training and seminars to the sales team.• Collect the Customer Feedback and Market Research.• Report the Team Performance and Sales to the Senior Manager.• Keep the product information and the competitor performance up to date. Key Responsibilities:• Establish, Maintain, and expand the customer base.• Create awareness of products, conduct training and seminars to the sales team.• Collect the Customer Feedback and Market Research.• Report the Team Performance and Sales to the Senior Manager.• Keep the product information and the competitor performance up to date.
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Branding and Marketing Intern
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Mar 2013 - Jun 2013
Key Responsibilities:• Worked on a Project titled “Impact of Corporate Social Responsibility on Brand Image”.• To understand how CSR activities play their role in increasing the Brand Image of the Organization. Learn how to Strengthen Response to Customers and to promote Environment – Conserving Business.• Analyze past sales figures and anticipate future product needs. Suggest the customers in deciding on what products, styles, and colors etc., to purchase.• Assist the manager in allocating certain amounts of stock to other branches throughout the season, Visual Merchandising and monitor the stock movement. • Organize Social Responsibility Events in the City and promote the Brand. Tie up the brand with other locally owned Social Welfare Organizations and ensure they participate in the events. Invite the Print and Digital media for the Social Responsibility Events and make sure that all the news is covered in all channels.
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Sales Associate
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Aug 2010 - Dec 2011
Key Responsibilities:• Prepare customer enquiries in reference to the applications.• Respond to customer inquiries by understanding inquiry, reviewing previous inquiries and responses.• Call customers to take a lead. Attend all inbound and outbound calls.• Record customer inquiries by documenting and response in customer accounts.• Update job knowledge by participating in educational opportunities.• Accomplish customer service and organization mission by completing related results as needed.
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Education
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2017 - 2020
Deakin University
Master of Information Systems, Business Analyst -
2012 - 2014
ICFAI Business School, Pune
Master of Business Administration (M.B.A.), Marketing and Sales Management -
2008 - 2012
S S Institute of Technology affiliated to Jawaharlal Nehru Technological University, Hyderabad
Bachelor of Technology (B.Tech.), Electronics and Communications -
2006 - 2008
Sri Chaitanya Junior College
Intermediate (Class 12th), M.P.C (Maths, Physics and Chemistry) -
1998 - 2006
Vijaya Mary High School
10th class, High School/Secondary Certificate Programs
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