ENAMUL SAGOR
IT Support Instructor at Futuretek Academy- Claim this Profile
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English Full professional proficiency
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Russian Full professional proficiency
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Bengali Native or bilingual proficiency
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Hindi Full professional proficiency
Topline Score
Bio
Subrun Jamil
I rarely come across real talents who stand out like Enamul Sagor. I had the pleasure of working and volunteering with Sagor In the Atlantic Security Conference held in April,2019 for consecutive two days, where we both were collaborating on a presentation project regarding Network security and vulnerabilities. In that project, he was in touch with few technologies including Intrusion Prevention Systems, Network ACL, Denial of Service, Social Engineering, Firewalls, Cryptography, Digital Signatures, MPLS IP VPN and so on. Sagor’s ability to handle multiple tasks was unlike any I have seen before and made a dramatic increase in our project completion. No matter how difficult the tasks, Sagor made sure It has been resolved accurately. As a project lead or a team member, Sagor earns my highest recommendation.
Subrun Jamil
I rarely come across real talents who stand out like Enamul Sagor. I had the pleasure of working and volunteering with Sagor In the Atlantic Security Conference held in April,2019 for consecutive two days, where we both were collaborating on a presentation project regarding Network security and vulnerabilities. In that project, he was in touch with few technologies including Intrusion Prevention Systems, Network ACL, Denial of Service, Social Engineering, Firewalls, Cryptography, Digital Signatures, MPLS IP VPN and so on. Sagor’s ability to handle multiple tasks was unlike any I have seen before and made a dramatic increase in our project completion. No matter how difficult the tasks, Sagor made sure It has been resolved accurately. As a project lead or a team member, Sagor earns my highest recommendation.
Subrun Jamil
I rarely come across real talents who stand out like Enamul Sagor. I had the pleasure of working and volunteering with Sagor In the Atlantic Security Conference held in April,2019 for consecutive two days, where we both were collaborating on a presentation project regarding Network security and vulnerabilities. In that project, he was in touch with few technologies including Intrusion Prevention Systems, Network ACL, Denial of Service, Social Engineering, Firewalls, Cryptography, Digital Signatures, MPLS IP VPN and so on. Sagor’s ability to handle multiple tasks was unlike any I have seen before and made a dramatic increase in our project completion. No matter how difficult the tasks, Sagor made sure It has been resolved accurately. As a project lead or a team member, Sagor earns my highest recommendation.
Subrun Jamil
I rarely come across real talents who stand out like Enamul Sagor. I had the pleasure of working and volunteering with Sagor In the Atlantic Security Conference held in April,2019 for consecutive two days, where we both were collaborating on a presentation project regarding Network security and vulnerabilities. In that project, he was in touch with few technologies including Intrusion Prevention Systems, Network ACL, Denial of Service, Social Engineering, Firewalls, Cryptography, Digital Signatures, MPLS IP VPN and so on. Sagor’s ability to handle multiple tasks was unlike any I have seen before and made a dramatic increase in our project completion. No matter how difficult the tasks, Sagor made sure It has been resolved accurately. As a project lead or a team member, Sagor earns my highest recommendation.
Credentials
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Autopsy Basics and Hands On
Basis TechnologyMay, 2020- Oct, 2024 -
FortiGate Security 6.0 Classroom and Lab Training I
FortinetFeb, 2019- Oct, 2024 -
FortiGate Security 6.0 Classroom and Lab Training II
FortinetFeb, 2019- Oct, 2024 -
Amazon Web Services Solutions Architect Associate
Amazon -
Cisco Certified Network Associate Routing and Switching (CCNA)
Cisco
Experience
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Futuretek Academy
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Canada
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E-Learning Providers
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1 - 100 Employee
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IT Support Instructor
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Mar 2023 - Present
Present facilitative, well-prepared, organized, and clear lectures and classroom activities consistent with the course syllabus. Prepare lesson plans as required. Promote students development and effective use of critical and analytical thinking evaluation skills, understanding of hardware, software installation, operating systems, virtualization and cloud computing, basic networking, troubleshooting, and security skills, communication, professionalism, customer service, problemsolving, and decision-making. Maintain a good interpersonal communication skills with the ability to transfer information positively, clearly, and concisely with adult learners. Develop and maintain excellent relationships with all diverse staff and student population. Show less
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Rogers Communications
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Canada
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Telecommunications
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700 & Above Employee
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Technical Support Representative
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Nov 2022 - Feb 2023
Connect and build rapport with customers by actively listening and asking the right questions Troubleshoot customers connectivity issues using simulation tools such as SMP, Xray, HNAT etc. Promote and recommend the latest products and services to customers Troubleshoot ignite products such as HSI,IPTV and RHP issues including LAN and WAN. Resolve client's IMAP and POP email settings issue. Make documentation and ticket prioritization in Citrix VDI Connect and build rapport with customers by actively listening and asking the right questions Troubleshoot customers connectivity issues using simulation tools such as SMP, Xray, HNAT etc. Promote and recommend the latest products and services to customers Troubleshoot ignite products such as HSI,IPTV and RHP issues including LAN and WAN. Resolve client's IMAP and POP email settings issue. Make documentation and ticket prioritization in Citrix VDI
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Galaxy Security Corporation
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Canada
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Security and Investigations
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1 - 100 Employee
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Technical Support Specialist
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Mar 2022 - Oct 2022
Maintain an in-depth knowledge of our complete line of products and services Embrace and learn the Video Surveillance / CCTV technologies and their applications Provide product demo and technical training to the sales team and customers Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals Build and test PC-based DVR systems to customer's specifications Provide prompt and effective customer service and technical support Service customers in an effective and efficient manner; Partner with internal teams in a proactively Show less
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Xplornet Communications
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Canada
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Telecommunications
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1 - 100 Employee
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Technical Support Specialist
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Oct 2020 - Feb 2022
Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email Providing high quality customer service within Xplornet’s service level and quality guidelines Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations Documenting and prioritizing trouble tickets and technical issues on customer accounts Maintaining extensive knowledge of technical troubleshooting for Xplornet products and staying current on relative technology advancements Show less
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Financial Services Representative
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Jun 2019 - Apr 2020
Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products. Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
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Dalhousie University
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Canada
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Higher Education
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700 & Above Employee
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Teaching Assistant
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Sep 2019 - Nov 2019
As a teachning assistant, I have been in touch with emerging technologies, design alternatives, and the underlying theory and practice required for the Internet to grow, some mentionable technologies include Wireless Lan Controller and mobility, MPLS VPN's with EBGP, MPLS Protocol with Traffic Engineering etc. As a teachning assistant, I have been in touch with emerging technologies, design alternatives, and the underlying theory and practice required for the Internet to grow, some mentionable technologies include Wireless Lan Controller and mobility, MPLS VPN's with EBGP, MPLS Protocol with Traffic Engineering etc.
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Customer Service Representative
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Jul 2017 - May 2018
Provide world class customer service when handling incoming calls, analyze customers needs and offer adapted solutions and promote products. Provide world class customer service when handling incoming calls, analyze customers needs and offer adapted solutions and promote products.
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Bangladesh Computer Council
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Bangladesh
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IT Services and IT Consulting
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100 - 200 Employee
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Language Instructor
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Jun 2015 - Dec 2016
Prepared lectures and instruct basic principles of the Russian language as well as information related to Russian culture, society and people. Prepared lectures and instruct basic principles of the Russian language as well as information related to Russian culture, society and people.
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Biosys Technologies
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India
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Software Development
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Network Support Engineer
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Aug 2014 - Dec 2016
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
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Education
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2017 - 2019
Dalhousie University
Computer networking, Internetworking -
2012 - 2016
Voronezh State University, Russia
Bachelor of Science - BS, Information Systems
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