Senior Receptionist

• Apr 2019 - Present

Providing professional reception services, including operating switchboard equipment, in a high-volume reception environment. Adhering to the policies, practices and processes associated with the provision of reception services. Facilitating guest requests and assisting in the delivery of guest items to staterooms. Managing cash, currency exchange and balancing money. Managing and training night auditor and team of receptionist. Ensuring the front desk provides a professional and friendly service for guest. Dealing with customers, including handling complaints when they come to the desk. Troubleshooting emergencies, scheduling staff rota and liaising with other departments.

Guest Relations Officer

• Nov 2017 - Feb 2019

Guest Service Officer

• Jun 2014 - 2017

Supervised, directed and supported reception, concierge, guest relations and reservations teams during peak periods. Responded to guest needs and resolved issues professionally. Supervised, directed and supported reception, concierge, guest relations and reservations teams during peak periods. Responded to guest needs and resolved issues professionally.

Receptionist

• Sep 2013 - Mar 2014

Cultivated customer centric approach in resolving guest issues and assisting guest relations in rooming and sending off VIP guests. Efficiently conducted daily departmental briefings and provided inputs for regular front-office meetings. Analyzed and approved discounts and rebates Cultivated customer centric approach in resolving guest issues and assisting guest relations in rooming and sending off VIP guests. Efficiently conducted daily departmental briefings and provided inputs for regular front-office meetings. Analyzed and approved discounts and rebates