System Engineer

• Jun 2022 - Present

System Engineer

• Oct 2020 - Jun 2022

• Provide technical services to clients, both in the field and from the Service Desk • Perform monthly health checks, best practice alignment, cyber security checks, data backup successes and general technology performance reviews. • Share Service Desk support (when not out on site) with the team assisting all clients that phone in for support. • Receiving, prioritizing, escalating and actively resolving client requests in a professional and timely manner. • Monitors assigned clients IT systems through business tools and ensures servers, PC’s and other IT related equipment are running efficiently. Ensure that server, router, firewall and virus, Malware protection are in place and working effectively and backups are functioning correctly. • Recommendations for consideration, including network design and implementation, server builds, PC additions and replacements, and any other IT requirements • Monitoring, resolving and troubleshooting using ConnectWise application Stack, Datto RMM, Datto Backup, Webroot, Malwarebytes, IT Glue, SOPHOS. • Provide support for Workstations, Servers, Networking equipment, Cloud also working with 3rd party • Configuring new workstations for clients configure them as require by clients needs. • Working with 3rd party resolving the issue and document it. • Update and create new knowledge base article as require. Show less

ICT Support Engineer

• Dec 2017 - Oct 2020

• Designed, deployed and maintained different networks and servers related solution as per client requirements • Maintained, configured and Monitored Windows Server Roles such as Active Directory, Group Policy, VPN, and File Server in VMware vSphere 6.0 environment • Managed Incident and problem, ongoing operational excellence of environments, infrastructure consolidation/expansion, and managed release/patch including developing/carrying out production support procedures including business continuity and disaster recovery procedures for clients as per SLA • Onboarded, offboarded and archived users in Office 365 for clients as requested • Managed and supported clients using One Comodo and Mojo Help-Desk tools • Managed, deployed and decommissioned network devices such as switches, router, firewalls and Wireless Access Points (Cisco, HP, Cisco ASA, Sophos NextGen, Sonicwall, FORTINET, Untangle, Check Point, Ubiquiti, Cisco and Aruba, Juniper) • Managed Network performance for clients by testing, monitoring and analyzing • Managed client and vendor relationship by communicating complexed escalated issues in understandable language and provide solution to the client • Secured network by developing network access policy based on monitoring, controlling, and evaluating network • Working on BAU support where no two days are the same. • Managed level2 technician team • Created and maintained documentation such as Network Diagram, SLA, and Logbook for employer and client Show less

Systems Administrator

• Jul 2014 - Feb 2017

• Lead and managed Cisco routers, switches including VPN and VLAN • Managed IBM Blade Servers including VMware vCenter 5.5 and Windows Server 2016 • Managed complexed Firewall, implemented and strategized firewall rules • Provided vision, direction and expertise to leadership on implementing a hybrid data center after researching on Azure and AWS data services as per the company requirements • Monitor server roles such as Active Directory, DHCP, DNS • Managed NAS storage, ESXi cluster and data store cluster by monitoring, migrating and upgrading it • Managed high availability and Load-Balance by designing and diagnosing the VMware vCenter 5.5 • Strategically engaged with all levels of professionals and managers across the enterprise and serve as an expert advisor to stakeholders by Managing L2 and L3 responsibilities including daily backup and security check Show less

Network Engineer

• Mar 2013 - Mar 2014

• Managed and migrated network connectivity for employer and client including filed support for LAN/WAN, also running routing protocols on Cisco devices • Acted as an advisor to leadership to develop or influence applications, network for Implementing, configuring, troubleshooting a core network for the client company • Translated advanced technology experience into the organization structure, and strategic technological opportunities as per requirements into technical engineering solutions • Managed Mikrotik and Ubiquiti routers and wireless devices and implemented ACLs and NAT on core routers also configured standard routing protocols • Implemented, configured and troubleshooted VPN's including secure remote related issues and hands on VLANs including operational knowledge of Spanning Tree Protocol (STP), VLAN trucking and inter-VLAN routing Show less