Experience

Reliance Retail India Limited

• Retail
• 100 - 200 Employee

• FRONT END EXECUTIVE/ASSISTANCE MANAGER

  • Mar 2023 - Present

  • Making Notification, BMP, and JIO ADS excel data files that upload on Jio Mart web portal, Jio mart Notification web portal, Banner Management portal (BMP). • Creating Banner (Home page, Category L2 Banner) that display on Jio Mart App. • Making Weekly presentation for Team meeting. • Making Notification, BMP, and JIO ADS excel data files that upload on Jio Mart web portal, Jio mart Notification web portal, Banner Management portal (BMP). • Creating Banner (Home page, Category L2 Banner) that display on Jio Mart App. • Making Weekly presentation for Team meeting.



NielsenIQ

• United States
• Information Services
• 700 & Above Employee

• Executive

  • May 2018 - Mar 2023

  • I worked on the reports for clients of PepsiCo, Zydus Wellness, Heinz, Hershey's, Parle Product, Ferrero, P&G, Pidilite, Kellogg's, and Walmart. • Report maintenance, commenting, and presentation analysis through hands-on exploration. • Retrieve the data from SQL and Nielsen databases for generating sales revenue reports on a monthly, quarterly, and annual basis. • Analyzing the reasons for the drop and hike in the revenue of the products. • Trend analysis for the improvement of opportunities. • Analyzing and tracking client performance based on their performance vs. previous periods, competitors, etc. • Manage the delivery of client reports as per agreed timelines, frequencies, and methodologies. • Meet internal and external deadlines for all deliverables. • Utilized the DIPE automation tool for all client reports to save half a day of work. • Automated data aggregation to reduce data processing time. • Achieved lifelong aspirations through a proven work ethic, dedication, and ability to visualize and excel. • I retrieved the data from different databases in collaboration with Excel to generate sales for 10 years at the metro level. • Mentored and guided employees, ensuring all were trained in product knowledge and capable of performing assigned duties. Philippines Reporting: • Provided support for reporting automation and transformation. • Retrieve the data from Philippine databases for generating sales revenue reports on a monthly, quarterly, and annual basis. • After understanding the data frame, we provided actiondriven solutions. • Achieved cycle time goals with increased quality, efficiency, and satisfied customer service. • Communicating with the Philippines team on a weekly basis for sharing the process updates and for any suggestions or queries. • utilized the Fetch My Data tool, ITOs, and Excel macros for report automation and transformation. Show less



Intelenet Global Services Private Ltd.

• India
• 300 - 400 Employee

• Customer Service Associate

  • Nov 2016 - Dec 2017

  • Helping customers purchase online policies as per their requirements by making a call on a system generated lead • Explain the term insurance plan as per the customer's requirements. And help them with the end-to-end process of purchasing the insurance plan. • Give training to employees, ensuring all are trained in product knowledge and capable of performing assigned duties. • Participating in training and briefings. • Helping customers purchase online policies as per their requirements by making a call on a system generated lead • Explain the term insurance plan as per the customer's requirements. And help them with the end-to-end process of purchasing the insurance plan. • Give training to employees, ensuring all are trained in product knowledge and capable of performing assigned duties. • Participating in training and briefings.



Sutherland Global Service Limited

• India
• Consumer Services
• 700 & Above Employee

• Customer Service Executive

  • Feb 2015 - Jul 2016

  • Handled IN-ACTIVE CREDIT CARD customerbased convince clients to utilize their credit card with good features and benefits. • Handled CLI-CREDIT LIMIT ENHANCEMENT procedure to enhanced customers credit limit. • Handled KYC PROCESS to call customers and requesting to submit their KYC. • Explaining the features and benefits to the customer who receives a new credit card. • Participating in training and briefings. • Handled IN-ACTIVE CREDIT CARD customerbased convince clients to utilize their credit card with good features and benefits. • Handled CLI-CREDIT LIMIT ENHANCEMENT procedure to enhanced customers credit limit. • Handled KYC PROCESS to call customers and requesting to submit their KYC. • Explaining the features and benefits to the customer who receives a new credit card. • Participating in training and briefings.