Experience

Payment Express

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Analyst

  • Feb 2017 - Present

  • Provide analysis and response to Eftpos and E-com queries. • Installing and configuring product according to the business requirements. • Working experience with CRM Application and Kayako ticketing system. • Communicate with customer to better understand issue and point of error. • Provide timely accurate and clear information through analysis. • Communicate with workgroup peers to meet requirements to resolve an issue within set timeframe. • Provides technical support to system users and customer support staff. • Evaluate user needs, define their technicalities and work along with QA/Implementation staff to determine solutions. • Assist customer in implementing solutions. • Performs ongoing activities to maintain and enhance overall system performance • Collects detailed information to categorize request in order to determine method of resolution. • Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Leader

  • 2012 - 2016

  • Leading and mentoring the Technical Support Team • Handling escalated issues from customers. • Provide any training that consultants need. • To lead by an example. • Develop a strategy that team will use to reach its goal. 2016 • Manage the flow of day-to-day operations. • Communicate clear instructions to team member • To ensure the training they provide is being put into use and to see if any additional training is needed. • Motivate and inspire team member-recognize them for their hard work and achievement. • Ensure decisions and discussions leads towards closure. Show less



Crowne Plaza Auckland

• New Zealand
• Hospitality
• 1 - 100 Employee

• Demi Chef de partie

  • Apr 2010 - Jun 2013

  • Mise en Place and handling Entremets’ and Hot Station for A- La- Carte menu. • Solely Responsible for running my own station without supervision maintaining all safety procedures. • Providing a pleasurable experience for the customers while dealing their special requirements. • Assisting the Sous Chef and chef de partie in ensuring that safety and hygiene standards are maintained. • Training junior chefs. • Assisting junior kitchen staff in ensuring the kitchen is kept clean always. Show less



Stamford Plaza Auckland

• Auckland, New Zealand

• Commi Chef

  • Aug 2008 - Apr 2010

  • Mise en Place and handling Larder and Entremets’ Station for A- La- Carte menu. • Mise en Place under Sous chef for Banquet function. • Responsible for Banquet Function. (up to 70 Guest) • Mise en Place for Breakfast (Graveyard Shifts) • Mise en Place and handling Larder and Entremets’ Station for A- La- Carte menu. • Mise en Place under Sous chef for Banquet function. • Responsible for Banquet Function. (up to 70 Guest) • Mise en Place for Breakfast (Graveyard Shifts)



Ima Cuisine

• Auckland, New Zealand

• Commi Chef

  • Feb 2007 - Aug 2008