Advisor - Cargo JV Programs

• Jan 2023 - Present

Cargo Business Support Manager

• Sep 2019 - Dec 2022

• To manage all end to end manpower budget related coordination for head office & outstations. To ensure all manpower budget requirements for head office & outstations are collated and submitted to finance / HR after cargo management endorsements for FY budget.• Preparation of cargo organization charts in line with HR and Finance guidelines for HDQ and outstation.• Ensuring the job descriptions for the department are kept up-to-date and assist line managers in preparing Job descriptions for new positions proposed.• To maintain recruitment tracker for head office & outstations and assist line managers and recruitment team to ensure all manpower requirements for the FY are met.• Constant development and improvement of current Admin process according to the needs of Cargo Division.• Provide details, administrative requirements and statistics related to manpower headcount, DOH and outstations as and when required.• Control & Reporting of Cargo Staff Levels vs. Budget.• Taking a lead role in communicating and interpreting company policies and resolving cargo’s administration related issues with other departments within QR Group.• To ensure team objectives are delivered in timely manner and also to monitor team performance on tasks assigned pertaining to org charts, recruitment tracker, JD evaluation / re-validation, airport pass applications, stationery requests, IT logistics requirements etc.• Co-ordinate and plan for Office space / refurbishment requirements of head office & outstations and ensure same are met in line with Delegation of Authority manuals. Show less

Lead Cargo Administration Officer

• Sep 2013 - Aug 2019

Cargo Administration Officer

• Nov 2011 - Aug 2013

Cargo Cost Accounting Coordinator

• Nov 2009 - Oct 2011

• Preparing the annual cost budget. Liaising with all relevant stake holders to ensure as accurate projections as possible.• Monitoring all costs incurred by QR Cargo. Flagging any instances in which actual expenditure significantly exceeds the budget projections, and investigating the reasons for this.• Ensuring that all QR Cargo’s invoices / accounts receivable are paid on time through Oracle.• Liaising with regional QR Finance personnel to ensure that their financial requirements are accounted for, and met.• Accurate preparation of monthly QR cargo expenditure / revenue reports based on region wise / department wise for individual department / regional heads.• Investigating means by which QR Cargo can more strictly control its costs.• Assessment of financial risk exposure with specific clients or business deals.• Handling petty cash and to maintain petty cash records.• Receiving incoming documents (Capital / Non-Capital Approval Form) from all stations for CMC approval (Cost Management Committee) / Preparing documents for the upcoming CMC meeting/ Maintaining & monitoring CMC files / Relaying & distributing necessary document to different stations /Entertain inquiries made by different stations.• Responsible for the contribution statement network-wise and region-wise for HQ and Regional management review.• Assist QR Cargo staff, management, and stations for all cost and cost budget-related queries.• Cost statistical report and analysis for monthly cost review meetings and on an ad-hoc basis. Show less

Senior Cargo Cost Finance Assistant

• Apr 2007 - Oct 2009

Customer Service Associate

• Dec 2004 - Apr 2007

JOB RESPONSIBILITIES Virgin Atlantic Cargo: Agent Query Handling (January 2006 – March 2007) • Handling agent queries, for billing discrepancies of CASS and non CASS billing. • To log and investigate queries received from GSA / Interline / CASS agents and issuing credits for the same if required. • Maintaining Customer Coordination for Updates / Process Improvements for Pre-Invoice Check and Agent Query Handling process. Pre-Invoice Check / Revenue Accounting (December 2004 – December 2005) • Airway Bills to be checked for rates & other charges with physical Airway Bill copies and that with Phoenix Cargo Tracking System. • Releasing the Airway Bills for CASS (Cargo Accounting Settlement System) billing. Selected as a trainer to train new staff on Pre-Invoice Check process. Show less

Assistant Supervisor

• Nov 2003 - Nov 2004

JOB RESPONSIBILITIES • Worked as an integral part of the team, handling all ground operations for NorthWest Airlines. • Working as a check-in agent performing functions at the counters, responsible for checking passenger’s itineraries, baggage allowance and travel documents. • Working as a passenger handling agent to assist passengers at departure and arrivals. • Working as arrival staff, responsible for assisting passengers on arrival and resolving their baggage claims. Worked on Airline Reservations Systems i.e.; CORDA, PARS, CODECO. Show less