Experience

Financial Markets Authority - New Zealand

• New Zealand
• Government Administration
• 200 - 300 Employee

• Advisor

  • Jul 2022 - Present

• Advisor

  • Jul 2022 - Present



Westpac New Zealand

• New Zealand
• Banking
• 700 & Above Employee

• Senior KYC Consultant

  • Aug 2021 - Jul 2022



Westpac

• Australia
• Banking
• 700 & Above Employee

• Know Your Customer (KYC) Consultant

  • Jun 2019 - Aug 2021

  • Part of a newly formed task force created to ensure existing complex entities are compliant prior to end of cheques (CHEXIT) • Conducting customer due diligence checks and ensuring entity is captured correctly on system.• Conducting banking reviews on existing customer profile/entities • Liaising directly with AML on key information as required for reviews. This involves making customer contacts, assessing information provided obtaining documentation• Assisting branch staff with guidance on onboarding new customers (trusts, Look through companies etc), in accordance with Westpac policy and procedures.• Collecting information from front line staff and customers in line with AML/CFT requirements and analyse information received.• Documenting and finding appropriate actions for high risk entities being onboarded.• Attention to detail and having a strong analytical and investigative mind• Conducting banking reviews on high risk customers. This includes, preparing case file notes, evaluating customer accounts and documents, contacting customers to get an understanding of the relevant transactions, obtaining appropriate documentation in line and accordance with Westpac policies and procedures and ensuring documentation provided is sufficient for explanation provided. • Conducted training sessions with branches on On boarding different entities, sanction countries and financial crime. In particular, the importance of identifying triggers/key areas in ensuring entities on boarded are in compliance with AML/CFT legislation.

• Banking Consultant

  • Aug 2014 - Jul 2019

  • Understanding customer's expressed and unexpressed needs and being able to identify and cross sell additional products.• Manage the branch as 2IC in absence of branch manager.• Identify potential customer needs based on a quality conversation and oversee day to day management of client base• Assisted front line staff with lending/compliance and AML queries and questions of top of managing my customer portfolio.• Assisted Branch Manager with branch assurance and compliance tasks. • Personal and home lending experience. Writing loan applications and assessing customer affordability



ANZ

• Australia
• Banking
• 700 & Above Employee

• Banking Consultant

  • Sep 2011 - Aug 2014

  • Provide account status data, handle enquires and manage retail cash. • Process monetary transactions, including buying and selling foreign currency. • Ensure a high level of customer retention and acquisition. • Oversee the day to day management of the personal client base. • Respond to enquiries and requests by providing correct and timely information on the Bank’s key products and services as well as the latest technology. • Sell new and existing products and services that meet the customer’s individual needs. • Assess satisfaction levels and develop key relationships with customers, business partners and suppliers.



Rogers Distribution

• Accounts Assistant/ Administration

  • Mar 2011 - Aug 2011

  • Assisted in preparation of financial statements and general accounts processing. • Worked alongside the head accountant in preparation for financial reporting to the general manager of the company • Demonstrated strong skills in prioritising, multitasking and time management. • Data entry of sales and purchase orders • Negotiated and liaised with debtors and their accounts with the firm • Cross checked sales orders and purchase orders against firm stock • Handled debtor accounts and processed purchase orders. • Gained strong practical experience working within a professional commercial environment.