Experience

TEAPIOCA LOUNGE

• United States
• Restaurants
• 1 - 100 Employee

• Co-Owner

  • Dec 2018 - Jul 2021

  Sugar Land, Texas



Constellation

• Belgium
• Defense and Space Manufacturing

• Retail, Operation Customer Service Intern

  • Jun 2019 - Aug 2019

  Houston, Texas Area • Prioritized and analyzed data to create documentation on standard operating procedures to align best practices • Analyzed customer responses to promote and improve overall customer experience • Operated within multiple teams to aid in reaching issue resolution • Performed the day-to-day workflow activities in the assigned business function areas • Fostered collaboration with team to ensure seamless customer support and knowledge transfer



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Lead Teller

  • Sep 2016 - Aug 2017

  Houston, Texas Area • Created daily general ledger entries and followed established guidelines to maintain a balanced drawer • Processed transactions and successfully managed various customer accounts, including checking, savings and loans in accordance with bank procedures • Satisfied customers financial needs and helped them succeed financially • Facilitated communications to resolve customer concerns, ensuing procedures to minimize errors and reduce fraud



IBC Bank

• United States
• Banking
• 700 & Above Employee

• Teller

  • Apr 2014 - Jul 2015

  Houston, Texas Area • Processed transactions for various accounts, including checking, savings and loans in accordance with bank • Audited daily general ledger entries by following established banking guidelines • Excelled in providing prompt, efficient and friendly service to meet customer satisfaction



Texas Jasmine

• United States
• Retail
• 1 - 100 Employee

• Lead Cashier

  • Jan 2013 - Oct 2013

  Houston, Texas Area • As a lead cashier, opened/closed store; prepared daily deposits and sales reports, processed customer payments, balanced cash drawers and maintain sales records. • Drive revenue by communicating and demonstrating benefits of products and special offers to new and returning customers. • Build customer base through friendly, attentive service and educate customers in retails store products. • Maintain customer files and follow up on sales to create brand loyalty and increase customer… Show more • As a lead cashier, opened/closed store; prepared daily deposits and sales reports, processed customer payments, balanced cash drawers and maintain sales records. • Drive revenue by communicating and demonstrating benefits of products and special offers to new and returning customers. • Build customer base through friendly, attentive service and educate customers in retails store products. • Maintain customer files and follow up on sales to create brand loyalty and increase customer retention. Show less



Flex

• Paraguay
• Advertising Services

• Test Operator/Assembly Line Worker

  • Aug 2011 - Jul 2012

  Austin, Texas Area • Assemble complex units for wiring, connecting difference sub-assemblies. • Mounted assembled components to boards or units. • Maintained surface mount technology during production with proper equipment and programs.