Experience

Proper Business Solutions

• Egypt
• Outsourcing/Offshoring
• 300 - 400 Employee

• Auditor

  • Feb 2021 - Present

  Provide objective assessments of calls-Measure call quality-Provide feedback on job performance-Give constructive feedback-Report call errors-Analyze call performance trends-Guarantee customer satisfaction-Assess employees' capability levels-Train staff on call quality assurance-Write inspection reports-Maintain high quality of calls-Present reports Provide objective assessments of calls-Measure call quality-Provide feedback on job performance-Give constructive feedback-Report call errors-Analyze call performance trends-Guarantee customer satisfaction-Assess employees' capability levels-Train staff on call quality assurance-Write inspection reports-Maintain high quality of calls-Present reports



EBIS (Egypt British International School)

• Cairo, Egypt

• English Language Assistant

  • Aug 2019 - Jun 2022

  English Co-Teacher -Developing and implementing lessons and work schemes.-Using the Early Years Foundation Stage as a framework. -Providing a safe and stimulating environment that facilitates learning. -Organizing and supervising play and work activities . English Co-Teacher -Developing and implementing lessons and work schemes.-Using the Early Years Foundation Stage as a framework. -Providing a safe and stimulating environment that facilitates learning. -Organizing and supervising play and work activities .



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Collection Customer Service Executive

  • Apr 2017 - Jan 2019

  Act as liaisons between businesses and customers to collect debts and resolve outstanding balances. -Our responsibilities include developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments. Act as liaisons between businesses and customers to collect debts and resolve outstanding balances. -Our responsibilities include developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments.



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• YLA/ Placement examiner/ Invigilator/CSR

  • Jun 2011 - Aug 2017

  -Invigilator during IGCSE Examination . -Participate in the Marketing campaign for the new branch opening . -Usher during Nile Tesol Conference . -Young learner Assistant during the summer and winter school. -Placement Examiner. -Invigilator during IGCSE Examination . -Participate in the Marketing campaign for the new branch opening . -Usher during Nile Tesol Conference . -Young learner Assistant during the summer and winter school. -Placement Examiner.



BME GLOBAL LIMITED

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Sales Consultant

  • Dec 2015 - Mar 2016

  Organizing sales visits, Demonstrating and presenting products. -Establishing new business, Negotiating contracts and packages. -Aiming to achieve monthly or annual targets. Organizing sales visits, Demonstrating and presenting products. -Establishing new business, Negotiating contracts and packages. -Aiming to achieve monthly or annual targets.



American Cairo International College ACIC

• Cairo, Egypt

• English Language Assistant

  • Sep 2013 - Aug 2015

  Developing and implementing lessons and work schemes, using the Early Years Foundation Stage as a framework. providing a safe and stimulating environment that facilitates learning. -Organizing and supervising play and work activities . Developing and implementing lessons and work schemes, using the Early Years Foundation Stage as a framework. providing a safe and stimulating environment that facilitates learning. -Organizing and supervising play and work activities .