Safayat Kowsar

Implementation Specialist at Instant Financial
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Burnaby, British Columbia, Canada, CA
Languages
  • English Full professional proficiency
  • Bengali Native or bilingual proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Rakin Shariar Bahar

Hard working, very organized and good team player. its really pleasure to work with Him.

Zachary DuBow

Safayat has been an asset to our customer-facing team. Right away he demonstrated his ability to learn quickly and provide immediate benefit to our business. He has proven to be a reliable and consistent performer. I greatly respect his professionalism and calm demeanor both internally at Freightos and externally dealing with difficult cases. It has been a pleasure working with Safayat and I fully recommend him as a strong hire for any organization.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • British Columbia Security License
    Justice Institute of British Columbia
    Feb, 2020
    - Nov, 2024
  • DG Regulation
    Biman Bangladesh Airlines
    Mar, 2017
    - Nov, 2024
  • BRAC University
    BRAC University

Experience

  • Instant Financial
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Implementation Specialist
      • Feb 2022 - Present

      Project Management to enable tech-related products and services Manage the end-to-end configuration process for medium and enterprise-level clients Manage short-term and long-term projects from planning to execution Communicate with clients, understand their needs, and explain the implementation process to them Drive Integration to enable white-label solutions with different Payroll and timekeeping system Drive team to design, develop, and improve processes Project Management to enable tech-related products and services Manage the end-to-end configuration process for medium and enterprise-level clients Manage short-term and long-term projects from planning to execution Communicate with clients, understand their needs, and explain the implementation process to them Drive Integration to enable white-label solutions with different Payroll and timekeeping system Drive team to design, develop, and improve processes

  • VoPay
    • Canada
    • Financial Services
    • 1 - 100 Employee
    • Customer success Intern, Tech Support
      • Sep 2021 - Dec 2021

      • Managed business accounts to provide API endpoint solution • Walkthrough users to integrate with various services to their platform • Attend any complain and troubleshoot the problem in sandbox or production environment • New customer onboarding by providing API resource • Monitor transactions on vopay system and report any anomaly to the developer team • Managed business accounts to provide API endpoint solution • Walkthrough users to integrate with various services to their platform • Attend any complain and troubleshoot the problem in sandbox or production environment • New customer onboarding by providing API resource • Monitor transactions on vopay system and report any anomaly to the developer team

  • Paladin Security Group Ltd
    • Canada
    • Security and Investigations
    • 700 & Above Employee
    • Security Professional
      • Mar 2020 - Aug 2021

      • Serving in the Healthcare sector as Senior Security officer in one of the busiest Hospital in downtown • Provide exceptional customer service • Attend any security incidents and emergencies in a timely manner • Deescalate crisis situations Especially in the hospital emergency department. • Provide support and liaise with emergency personnel, including police, fire, and paramedic resources • Write incident reports and site-related reports • Manage CC-TV and asset protection • Serving in the Healthcare sector as Senior Security officer in one of the busiest Hospital in downtown • Provide exceptional customer service • Attend any security incidents and emergencies in a timely manner • Deescalate crisis situations Especially in the hospital emergency department. • Provide support and liaise with emergency personnel, including police, fire, and paramedic resources • Write incident reports and site-related reports • Manage CC-TV and asset protection

  • On Time Express Ltd.
    • Hong Kong
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Customer Service
      • Mar 2019 - Dec 2019

      • Monitored Day to day freight operation • Maintained excellent liaison with the customer, overseas agent, CNF agents, and other stakeholders. • Negotiated rate for outbound cargo and close deals with a greater profit margin. • Prepared invoice, debit note, credit note, and closed file before the given time frame. • Arranged EXW shipments, arrange customs examination if required by the customer • Monitored Day to day freight operation • Maintained excellent liaison with the customer, overseas agent, CNF agents, and other stakeholders. • Negotiated rate for outbound cargo and close deals with a greater profit margin. • Prepared invoice, debit note, credit note, and closed file before the given time frame. • Arranged EXW shipments, arrange customs examination if required by the customer

  • Freightos
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Sales Associate
      • Sep 2017 - Nov 2018

      • Be the first responder to any query regarding Freight, API integration, and Amazon FBA • Contributed own research to create the freight knowledge base to freightos website • Sold freight solutions to the website visitors by tracking activity through pipedrive CRM • Constantly achieved sales target on SAAS • Provided walk-through and assistance to the marketplace sellers to optimize their quotes to secure business • Monitored the marketplace activity (seller & buyer), report bugs or rate variance, and evaluate buyers’ feedback on products and services to remove the bottlenecks • Worked on tools like Zendesk, Intercom, Pipedrive, Jira, and Domo Show less

  • EFL
    • Sri Lanka
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Senior Executive
      • Apr 2015 - Sep 2017

      • Day to day freight operation includes- prepare bill of lading, issue shipping orders, ensure availability of the customs documents. • Tracked shipment and inform the concern about the shipment status upfront to minimize service delay • Prepared Invoice and profit and loss statement and close file within the given time frame. • Provided 360-degree support for the key account (The GAP Inc.) and provide training to vendors for flawless service. • Day to day freight operation includes- prepare bill of lading, issue shipping orders, ensure availability of the customs documents. • Tracked shipment and inform the concern about the shipment status upfront to minimize service delay • Prepared Invoice and profit and loss statement and close file within the given time frame. • Provided 360-degree support for the key account (The GAP Inc.) and provide training to vendors for flawless service.

  • Asiatic Experiential Marketing Limited
    • Bangladesh
    • Advertising Services
    • 100 - 200 Employee
    • Client Services Intern
      • Jun 2014 - Dec 2014

      Became a single point of contact for activation programs (Key Account: Grameenphone/ Telenor) • Ran activation & campaign for over 40 universities in Bangladesh • Supported the operation team with the client’s preference • Provided extensive training to the Brand Promoter for events • Provided reports within a day after any events and activations Became a single point of contact for activation programs (Key Account: Grameenphone/ Telenor) • Ran activation & campaign for over 40 universities in Bangladesh • Supported the operation team with the client’s preference • Provided extensive training to the Brand Promoter for events • Provided reports within a day after any events and activations

  • Centre for Climate Change and Environmental Research
    • Dhaka
    • Research Assistant
      • Oct 2013 - Jul 2014

      • Assisted in producing various research paper and publications • Contributed with own research to climate change and environmental vulnerability project • Produced Atlas and other printing material for CDMP Phase 2 project by USAID and Bangladesh government. • Assisted in producing various research paper and publications • Contributed with own research to climate change and environmental vulnerability project • Produced Atlas and other printing material for CDMP Phase 2 project by USAID and Bangladesh government.

  • BRAC University
    • Bangladesh
    • Higher Education
    • 700 & Above Employee
    • Graphic Designer
      • Sep 2013 - Jun 2014

      • Designed various academic brochures, pamphlets, Banner and Magazines for BRAC University and National career fair 2014 • Conduct Seminars and training programs on the professional skills development course • Designed various academic brochures, pamphlets, Banner and Magazines for BRAC University and National career fair 2014 • Conduct Seminars and training programs on the professional skills development course

Education

  • Fairleigh Dickinson University
    Master in Administrative Science, Global Technology Administration
    2019 - 2021
  • BRAC University
    Master's degree, Marketing/Marketing Management, General
    2015 - 2017
  • BRAC University
    Bachelor’s Degree, HRM; Marketing
    2010 - 2014
  • Dhaka city college
    H.S.C, Business studies
    2009 - 2010
  • Bangladesh Navy School
    SSC, Business Studies
    2005 - 2007

Community

You need to have a working account to view this content. Click here to join now