SAFA SALEH
Assistant, Office Services Information Technology Services at Toronto Transit Commission (TTC)- Claim this Profile
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English Native or bilingual proficiency
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Arabic Limited working proficiency
Topline Score
Bio
Credentials
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Organization Communication
LinkedInMay, 2023- Nov, 2024 -
Accounting Foundations: Cost Estimating
LinkedInApr, 2023- Nov, 2024 -
Communicating with Confidence
LinkedInApr, 2023- Nov, 2024 -
Excel: Creating Business Budgets
LinkedInApr, 2023- Nov, 2024 -
Getting Organized for Peak Performance
LinkedInApr, 2023- Nov, 2024 -
How to Build Rapport Quickly
LinkedInApr, 2023- Nov, 2024 -
Lead Like a Boss
LinkedInApr, 2023- Nov, 2024 -
Recruiting Foundations
LinkedInApr, 2023- Nov, 2024 -
Administrative Human Resources
LinkedInMar, 2023- Nov, 2024 -
Administrative Professional Foundations
LinkedInMar, 2023- Nov, 2024 -
How to Land Job Interviews without Applying Online
LinkedInMar, 2023- Nov, 2024 -
How to Succeed in an Internal Job Interview
LinkedInMar, 2023- Nov, 2024 -
Internal Interviewing
LinkedInMar, 2023- Nov, 2024 -
Interview Master Class
LinkedInMar, 2023- Nov, 2024 -
Job Interview Tips for Administrative Assistants
LinkedInMar, 2023- Nov, 2024 -
Project Management Foundations: Procurement
LinkedInMar, 2023- Nov, 2024 -
Quality Management Foundations
LinkedInMar, 2023- Nov, 2024 -
Human Resources: Payroll
LinkedInFeb, 2023- Nov, 2024 -
Human Resources: Strategic Workforce Planning
LinkedInFeb, 2023- Nov, 2024 -
Human Resources: Understanding HR Systems Features and Benefits
LinkedInFeb, 2023- Nov, 2024 -
Project Management Foundations
LinkedInFeb, 2023- Nov, 2024 -
Time Management Tips: Scheduling
LinkedInFeb, 2023- Nov, 2024 -
Human Resources Foundations
LinkedInJan, 2023- Nov, 2024 -
Leadership Foundations
LinkedInJan, 2023- Nov, 2024 -
TICO
Travel Industry Council of Ontario (Ontario's Travel Regulator)Jun, 2016- Nov, 2024 -
Reliability Clearance
Federal Government of CanadaAug, 2020- Nov, 2024
Experience
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Toronto Transit Commission (TTC)
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Urban Transit Services
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700 & Above Employee
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Assistant, Office Services Information Technology Services
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Jul 2023 - Present
Performing and providing administrative support to the staff of the ITS Department and/or sections including the office of the Head of Information Technology Services
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Shops Office Clerk
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May 2022 - Jun 2023
• Prepare and process payroll duties • Administrative support and general office services • Schedule and coordinate training requirements for all employees • Prepare documentation and schedules related to training, employee transfer notices, new employee documentation and employee performance appraisals • Responsible for employee key distribution records • Reconciliation reports for payroll and purchases • Issue various reports and schedules related to overtime, attendance, vacation and occupational injuries • Review, distribute, administer and file confidential documents related to employees Show less
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Whiterose Janitorial Services
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Canada
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Facilities Services
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1 - 100 Employee
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Scheduling Administrator
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Jul 2021 - Mar 2022
Scheduling 650+ employees, shifts, PTO, LOA etc. Payroll reconciliation Synerion Agile scheduling and timekeeping system ADP Workforce Now Employee system training Onboarding and deboarding process Employee profile activation/deactivation Report analysis Scheduling 650+ employees, shifts, PTO, LOA etc. Payroll reconciliation Synerion Agile scheduling and timekeeping system ADP Workforce Now Employee system training Onboarding and deboarding process Employee profile activation/deactivation Report analysis
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Gatestone & Co.
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Canada
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Financial Services
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700 & Above Employee
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Workforce Management Supervisor
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Aug 2020 - Jul 2021
Analyzing forecasts and ramp up models. Schedule Analysis Scheduling 300+ employees across multiple lines of business and various sites. Schedule optimization to maximize business needs are met. ICBM user activations and queue monitor to ensure service levels are met. Wisdom Workforce Management Optimization tool. Historical and current data analysis. Opening tickets with internal IT ticket system. Advance Tracker payroll time sheet reconciliation. Supervision of own team. Show less
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Sunwing
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Canada
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Leisure, Travel & Tourism
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300 - 400 Employee
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Workforce Forecaster and Scheduler
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Oct 2017 - Mar 2020
Schedule analysisoptimizing schedulesscheduling shifts (weekly), meetings, booking meeting rooms, processing shift bids, review and process of personal time off, voluntary time off, and other time off requests for multiple call centres with 200 plus employeesTeleopti (workforce management software, scheduling and forecasting tool)Avaya phone system, Avaya CMS supervisor (real time call adherence software)
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Workforce Analyst
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Dec 2016 - Oct 2017
Intraday monitoring, monitoring incoming calls and adjusting skills to redirect calls quickly and efficientlyPayroll reconciliations, adjusting time sheets for payroll submission using Ultipro (payroll and HR management software, cloud based)Schedule adjustments (lates, unplanned absences, leave early etc.)Review interval reports and making recommendations for overrime, leave early, days offEnsuring agents adhere to daily schedule maximize performance
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Sales Center Agent
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Aug 2016 - Dec 2016
Customer service answering calls, and questions about various inquiriesbooking vacation packages, flights, car rentals, etc. Making salesBuilding rapport
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Cellular Solution
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Toronto, Canada
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Customer Service Representative
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Aug 2004 - Feb 2005
retail sales face to face customer service customer info validation new service activations retail sales face to face customer service customer info validation new service activations
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Education
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2003 - 2005
Seneca College of Applied Arts and Technology
Diploma, Marketing -
2016 - 2016
Travel College Canada
Diploma, International Travel and Tourism
Community
