Experience

Mom it Keto Go Restaurant & Food and Beverage Trading LLC

• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee

• Founder

  • Apr 2020 - Present

  I followed my passion for creating and developing healthy Keto Food recipes! FIRST Arabic Keto Goodies & meals on Zomato, Deliveroo, Talabat & Careem Now! Currently we are delivering to certain areas in Dubai! www.momit-UAE.com I followed my passion for creating and developing healthy Keto Food recipes! FIRST Arabic Keto Goodies & meals on Zomato, Deliveroo, Talabat & Careem Now! Currently we are delivering to certain areas in Dubai! www.momit-UAE.com



Arab Company for Shared Services (ACSS) FZ LLC

• ACSS

• Productivity & Process Reengineering Manager

  • Feb 2012 - Mar 2013

  • Ensure that best in class innovation is shared across all the regional organizations as well as driving and monitoring productivity. • Capture all data on existing processes that impact customer service levels and Customer Operations Productivity. • Review areas where business strategy requires a significant improvement and help define new processes. •Use data and process management tools to help understand process gaps and areas of improvement. •Track record of execution and… Show more • Ensure that best in class innovation is shared across all the regional organizations as well as driving and monitoring productivity. • Capture all data on existing processes that impact customer service levels and Customer Operations Productivity. • Review areas where business strategy requires a significant improvement and help define new processes. •Use data and process management tools to help understand process gaps and areas of improvement. •Track record of execution and delivering business projects on time and in budget. •Strong analytical abilities, detail oriented and focus on accuracy. •Experience using project management and other software tools. •Develop process to manage requirements. •Documentation of processes and protocols including change management process. •Skills in writing test plans and test scripts. •Develop project charters and functional requirements •Develop process flows of existing processes and recommend flows for new processes Show less • Ensure that best in class innovation is shared across all the regional organizations as well as driving and monitoring productivity. • Capture all data on existing processes that impact customer service levels and Customer Operations Productivity. • Review areas where business strategy requires a significant improvement and help define new processes. •Use data and process management tools to help understand process gaps and areas of improvement. •Track record of execution and… Show more • Ensure that best in class innovation is shared across all the regional organizations as well as driving and monitoring productivity. • Capture all data on existing processes that impact customer service levels and Customer Operations Productivity. • Review areas where business strategy requires a significant improvement and help define new processes. •Use data and process management tools to help understand process gaps and areas of improvement. •Track record of execution and delivering business projects on time and in budget. •Strong analytical abilities, detail oriented and focus on accuracy. •Experience using project management and other software tools. •Develop process to manage requirements. •Documentation of processes and protocols including change management process. •Skills in writing test plans and test scripts. •Develop project charters and functional requirements •Develop process flows of existing processes and recommend flows for new processes Show less



Arab Bank

• Jordan
• Banking
• 700 & Above Employee

• Quality Standard & Complaint Manager

  • Apr 2009 - Jan 2012

  •Establish quality standards for every process and ensure an effective communication channels to all operations staff •Monitor, analyze and report customer complaints across all areas of Operations and across all geographies •Ensure (jointly with the Operation Functions) that adequate solutions are identified and implemented to solve these complaints •Track implementation of the process changes that will resolve customer complaints •Ensure that all defects are analysed and process… Show more •Establish quality standards for every process and ensure an effective communication channels to all operations staff •Monitor, analyze and report customer complaints across all areas of Operations and across all geographies •Ensure (jointly with the Operation Functions) that adequate solutions are identified and implemented to solve these complaints •Track implementation of the process changes that will resolve customer complaints •Ensure that all defects are analysed and process changes made to ensure defect reduction •Identify the key processes for re-engineering and lead the re-engineering effort •Establishing and monitoring quality standards (adherence to metrics and SLAs) •Ensuring that the tracking process of metrics and SLAs is being implemented all across the operation functions •Ensuring that all operation departments identify the key issues related to processes, and work on a continuous process improvement Show less •Establish quality standards for every process and ensure an effective communication channels to all operations staff •Monitor, analyze and report customer complaints across all areas of Operations and across all geographies •Ensure (jointly with the Operation Functions) that adequate solutions are identified and implemented to solve these complaints •Track implementation of the process changes that will resolve customer complaints •Ensure that all defects are analysed and process… Show more •Establish quality standards for every process and ensure an effective communication channels to all operations staff •Monitor, analyze and report customer complaints across all areas of Operations and across all geographies •Ensure (jointly with the Operation Functions) that adequate solutions are identified and implemented to solve these complaints •Track implementation of the process changes that will resolve customer complaints •Ensure that all defects are analysed and process changes made to ensure defect reduction •Identify the key processes for re-engineering and lead the re-engineering effort •Establishing and monitoring quality standards (adherence to metrics and SLAs) •Ensuring that the tracking process of metrics and SLAs is being implemented all across the operation functions •Ensuring that all operation departments identify the key issues related to processes, and work on a continuous process improvement Show less



Arab Bank

• Jordan
• Banking
• 700 & Above Employee

• Senior Branches Operations Support Officer

  • Jan 2007 - Jun 2008

  The major responsibility of this position is to provide independent operational support to all of the Bank Branches , as well as to the Community Banking Departments and other service departments. Maintains, distributes and interprets procedures and polices of the Operations Manual, and participates in special projects, as assigned. • Ensure that the branches and central operations units abide by the authorities given to the employees in accordance with the related policies. • Daily… Show more The major responsibility of this position is to provide independent operational support to all of the Bank Branches , as well as to the Community Banking Departments and other service departments. Maintains, distributes and interprets procedures and polices of the Operations Manual, and participates in special projects, as assigned. • Ensure that the branches and central operations units abide by the authorities given to the employees in accordance with the related policies. • Daily manage the security requirements submitted by the branches and central operations units and define the authorities in according to the job description. • Analyze cash fluctuation for the branches, tellers, and ATMs and recommend the appropriate limits. • Coordinate with the IT Dept. on possibilities of automating manual procedures and provide them with required system process. • Review regularly the procedures and implementations related to the automated systems to update it with the security systems, the internal inspections and local rules and regulation, circulate the new updates amongst the branches and ensure staff awareness and understanding. • Review generated reports related to the operations to assess its effectiveness and coordinate with IT Dept. to develop or delete. • Research and analyze technical solutions, policy and procedures and the software’s related to any project to ensure adequate understanding or implementation requirements. • Define system requirements to enable the IT Dept. to develop the required programs and run setup. • Develop business plan, time frame of implementation and assign responsibilities to the working team. • Build relationship and communication channels with all relevant departments involved in the project. • Define and assist in developing work progress reports and required forms. Show less The major responsibility of this position is to provide independent operational support to all of the Bank Branches , as well as to the Community Banking Departments and other service departments. Maintains, distributes and interprets procedures and polices of the Operations Manual, and participates in special projects, as assigned. • Ensure that the branches and central operations units abide by the authorities given to the employees in accordance with the related policies. • Daily… Show more The major responsibility of this position is to provide independent operational support to all of the Bank Branches , as well as to the Community Banking Departments and other service departments. Maintains, distributes and interprets procedures and polices of the Operations Manual, and participates in special projects, as assigned. • Ensure that the branches and central operations units abide by the authorities given to the employees in accordance with the related policies. • Daily manage the security requirements submitted by the branches and central operations units and define the authorities in according to the job description. • Analyze cash fluctuation for the branches, tellers, and ATMs and recommend the appropriate limits. • Coordinate with the IT Dept. on possibilities of automating manual procedures and provide them with required system process. • Review regularly the procedures and implementations related to the automated systems to update it with the security systems, the internal inspections and local rules and regulation, circulate the new updates amongst the branches and ensure staff awareness and understanding. • Review generated reports related to the operations to assess its effectiveness and coordinate with IT Dept. to develop or delete. • Research and analyze technical solutions, policy and procedures and the software’s related to any project to ensure adequate understanding or implementation requirements. • Define system requirements to enable the IT Dept. to develop the required programs and run setup. • Develop business plan, time frame of implementation and assign responsibilities to the working team. • Build relationship and communication channels with all relevant departments involved in the project. • Define and assist in developing work progress reports and required forms. Show less



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Item Processing Manager (Central Operations Division)

  • Jan 2004 - Dec 2005

  Managed staff of 5 Customers Accounts’ Services Professionals who offered full range of centralized banking services such as (All types of Accounts’ opening /updating/closing / signature scanning and verifying, terms break-out accounts, ordering check books and handling all customers on-line transactions, in addition to processing internal and external checks, local transfers through the Central Bank of Jordan and item processing. In addition , handling all operational services to all of the… Show more Managed staff of 5 Customers Accounts’ Services Professionals who offered full range of centralized banking services such as (All types of Accounts’ opening /updating/closing / signature scanning and verifying, terms break-out accounts, ordering check books and handling all customers on-line transactions, in addition to processing internal and external checks, local transfers through the Central Bank of Jordan and item processing. In addition , handling all operational services to all of the Bank Branches and Dept. • Authorize new accounts opened or closed. • Distributed the work fluency in the Dept.’s staff. • Followed up all correspondent e-mail with the head office. • Motivated staff according to work flow needs. • Enhanced banking products knowledge for the staff by arranging training courses.

• Branch Sales &Services Manager

  • Apr 2001 - Dec 2003

  Maintained standard human resource polices and procedures for dealership, supervised order management, customer relations, provided team leadership to accomplish branch goals and monitor work flow. • Checked management reports and profit and loss report. • Followed up all correspondents with the H.O. • Observed consumer requirements and competitor activities. • Ensured consistent improvement of revenue quality through existing and potential customers by promoting and selling… Show more Maintained standard human resource polices and procedures for dealership, supervised order management, customer relations, provided team leadership to accomplish branch goals and monitor work flow. • Checked management reports and profit and loss report. • Followed up all correspondents with the H.O. • Observed consumer requirements and competitor activities. • Ensured consistent improvement of revenue quality through existing and potential customers by promoting and selling services. • Coordinated with other team members to reach our sales target.