Director, Transformation Office

• Apr 2023 - Present

Director, Change Management and Process Excellence

• Jan 2022 - Apr 2023

Senior Manager, Change Management

• Nov 2020 - Jan 2022

Manager, Change Management

• Feb 2019 - Nov 2020

PMO Change Management Advisor

• Jun 2018 - Feb 2019

Change Management Training Collaborator

• Jul 2017 - Present

Participated in building a Change Methodology Course content Participated in building a Change Methodology Course content

Change Management Officer | Agent Gestion du Changement

• Dec 2017 - Jun 2018

Change Management Projects: New Generation of Mobile Computers (NGMC), Cannabis Legalization, Disabling CDCs, National Delivery Agents Enhancement, and Training Enhancement • Planned, coordinated, and executed Leading Change Workshops for Managers and Superintendents of almost 100 post offices in National Capital region, Eastern Ontario, GTA, and Atlantic. • Planned, scheduled, and chaired bi-weekly calls, including Change Readiness Call and Stabilization call in accordance with Project Team Scheduling • Ensured all offices could go live as scheduled and that they did not have any issues preventing them to go live as scheduled by having multiple touchpoints with them to identify risks and report them to respective teams for appropriate actions to have them resolved • Act as a liaison between support teams, namely project management team and front-line operations • Conducted an impact analysis, scope evaluation • Devised a high-level Change Management plan, and Communication plan • Participated in Working Committee to present a change management point of view to the project • Collaborated with internal teams to identify risks and find mitigation plans Show less

Lead Trainer/Supervisor

• Oct 2016 - Nov 2017

• Lead Rogers and Fido training teams and guide them towards achieving company strategic goals• Conducted and delivered a high-level diagnostic identifying potential improvement of training programs and train the trainers and users accordingly• Worked in partnership with Fido and Rogers Training Team developing trainers development plan • Organized observation sessions and provide feedback through coaching sessions and focus groups• Created training solutions based on client quantitative and qualitative needs analysis and resources availability• Created analytical reports on training effects identifying opportunities for improvement• Collaborated with internal and external stakeholders affected by organizational changes to accompany them and ensure the success of projects Show less

Corporate Trainer / Change Specialist

• Dec 2015 - Nov 2016

- Change Management Projects: Rogers/Fido changes communications• Conducted change diagnostics analysis for transformation projects (Scope and Complexity of the change, stakeholder analysis, and force field analysis, SWOT, ABC BOC, etc.)• Designed, developed and presented the communication plan and supported the mobilization of change for all stakeholders in the organization• Drafted change communication plan using diverse communicational methods including team meetings, one on ones, newsletters, boot camps, etc.• Ensured the evolution of the change and the follow-up of the appropriation of the change with the affected stakeholders- Training Projects (Continued):• Developed new curriculum, training materials, and learner’s guides • Empowered CSRs by one to one coaching sessions, boosting motivation and progress• Generated both qualitative (Descriptive) and quantitative (KPI scores) performance reports• Trained the trainers - Did the accreditation of new trainers, coached them• 3 months - Integration training at Rogers as CSR Show less

Product Manager Notebook & Tablet

• Jul 2014 - Sep 2014

Iranrahjoo (SONY Electronics Rep.), Tehran --- Project: Technological replacement - VIOA with HP • Coordinated and communicated the changes made by brand partners and Identified stakeholders and key performers in the market • Devised communicational plan • Organized new brands launching ceremony, inviting key stakeholders • Reinforce the change through follow up communications including one on ones --- Project Management tasks: • Conducted market research to rationalize category and segment opportunities • Gathered market intelligence by coordinating market research efforts to understand market needs and captured the voice of stake holders • Cooperated hand in hand with marketing team, to develop & implement marketing strategies • Reviewed and analyzed marketing campaigns to make sure they are aligned with targeted goals • Directed product launches and major re-pricing and repositioning exercises • Evangelized products through frequent speeches at diverse occasions Show less

Marketing Executive

• Dec 2012 - Jul 2014

- Project: Partnership with Real Madrid FCE • Introduced short term camps for kids in partnership with Real Madrid FCE (challenging first time introduction of such a service in Iranian market) • Conducted extensive market research and precise market segmentation • Suggested marketing strategies aligned with corporate strategies; designed respective marketing campaign • Organized press conference (participated by top RMFCE managers & Iranian Soccer club presidents) • Communicated marketing and business process with FSP and FMFCE managers - Results: 63% Increase in the brand awareness within target market in 16 months; created demand Show less

Foreign Procurement Expert

• Jan 2010 - Jun 2012

- Project: Accelerate Procurement Procedure • Drew procurement process map to track procedure and identify problematic areas • Measured the success and failure reasons, suggested corrective actions to solve issues hindering whole procedure; Carried out corrective actions • Created a new reporting dashboard to have all necessary information in one page to accelerate decision makings - Results: Ranked 1st plant among all projects concerning procurement progress - Project: Accelerate Procurement Procedure • Drew procurement process map to track procedure and identify problematic areas • Measured the success and failure reasons, suggested corrective actions to solve issues hindering whole procedure; Carried out corrective actions • Created a new reporting dashboard to have all necessary information in one page to accelerate decision makings - Results: Ranked 1st plant among all projects concerning procurement progress

Corporate Trainer

• Jun 2005 - Jan 2010

- Project: Development of effective communication • Helped clients to improve the efficiency of their communication in their international business • Identified need through tests, surveys, and interviews, offered tailor-made learning solutions • Measured progress through observation, assessments, and interviews, provided feedback; • Adapted new teaching strategies when necessary - Project: Development of effective communication • Helped clients to improve the efficiency of their communication in their international business • Identified need through tests, surveys, and interviews, offered tailor-made learning solutions • Measured progress through observation, assessments, and interviews, provided feedback; • Adapted new teaching strategies when necessary