Saeed Manley
Customer Success Manager at Augmentir- Claim this Profile
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Topline Score
Bio
Credentials
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Jira Fundamentals Badge
AtlassianOct, 2022- Sep, 2024
Experience
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Augmentir
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Sep 2022 - Present
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PTC
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United States
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Software Development
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700 & Above Employee
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Technical Support Engineer
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Mar 2014 - Present
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Senior Technical Support Engineer
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Jun 2019 - Sep 2022
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Technical Support Engineer
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Mar 2014 - Jul 2019
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Case Administrator
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Oct 2012 - Mar 2014
Processing life insurance claims Reviewing applications in order to determine member eligibility Investigating to determine the intended beneficiaries of insurance claims Corresponding with clients to attain vital documents and verify benefit amounts Processing life insurance claims Reviewing applications in order to determine member eligibility Investigating to determine the intended beneficiaries of insurance claims Corresponding with clients to attain vital documents and verify benefit amounts
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Creative Video
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United States
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Web Development Intern
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Oct 2013 - Jan 2014
Migrated the Wordpress website to subdomain for testing Created icons using Adobe illustrator and Photoshop Created profile pages for email signatures Made styling edits to various pages on the website while maintaining cross browser compatibility Helped create a terms of service contract for the company website Migrated the Wordpress website to subdomain for testing Created icons using Adobe illustrator and Photoshop Created profile pages for email signatures Made styling edits to various pages on the website while maintaining cross browser compatibility Helped create a terms of service contract for the company website
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Research assistant Intern
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May 2011 - Aug 2011
Design game environment using Java programming language; Analyze primary source data for competitive adaptation in terrorist groups Categorized quotes for archives Coded database output Design game environment using Java programming language; Analyze primary source data for competitive adaptation in terrorist groups Categorized quotes for archives Coded database output
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Pennsylvania State University
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United States
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Higher Education
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1 - 100 Employee
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Summer Conference Assistant
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May 2010 - Aug 2011
Maintained living areas Monitored students staying in university dorms Provided courteous customer service to students and parents Maintained living areas Monitored students staying in university dorms Provided courteous customer service to students and parents
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Summer Conference Assistant
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May 2010 - Aug 2011
Maintained living areas Monitored students staying in university dorms Provided courteous customer service to students and parents Maintained living areas Monitored students staying in university dorms Provided courteous customer service to students and parents
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Office Staff
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Feb 2010 - May 2011
Adventure Recreation Registered students for weekly outdoor excursion trips. Maintained advertisement display cases. Answered question regarding trips and reading materials in the resource center. Assisted in maintaining budget records. Adventure Recreation Registered students for weekly outdoor excursion trips. Maintained advertisement display cases. Answered question regarding trips and reading materials in the resource center. Assisted in maintaining budget records.
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Education
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2008 - 2012
The Pennsylvania State University Park, PA
B.S, Information Sciences and Technology; Integration and Application -
2004 - 2008
The Girard Academic Music Program
High School Diploma, Music
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