Sales & After Sales Manager

• Feb 2020 - Present

Sales & After Sales Development Manager

• Apr 2018 - Feb 2020

1. Develop client proposals and present at stakeholder meetings.2. Arrange a feasible study for the market and trace the targets.3. Successfully managed to win two main tenders within first year.4. Successfully managed to increase the sales by 80% in first year.5. Successfully managed to install more than 900 Tracking units in first year. 6. Successfully managed to Achieve 75% of Target Sale.7. Forecast future trends and orient strategies to capture maximum benefits.8. Coordinate with sales executives to better align company goals and tactics.9. Motivate team members and junior staff to exceptional performance.10. Improve the bottom line by ensuring opportunities are addressed and deals are closed.11. Gathered customer needs and worked with product development teams to implement12. Proposed marketing strategy ideas to optimize targeting of customers.13. Generated leads and prospect customers.14. Prepared bids costing and pricing for proposals.15. Identified "bottlenecks" and implemented new and improved processes and policies16. Elicited stakeholder feedback and input through interviews and surveys17. Participating in preparing the Tenders documents by Liaising with the concern departments to ensure that all necessary documents are provided within the time frame.18. Follow up with the clients and concern departments to arrange for the technical meetings related to the tenders.19. Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.20. Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.21. Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.22. Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Sales & After Sales Development Manager

• Apr 2018 - Feb 2020

Sales & After Sales Development Manager

• Jan 2016 - Mar 2018

1. Determines annual unit and gross-profit plans by implementing. marketing strategies; analyzing trends and results.2. Successfully achieved about 2-3 Millions revenue for the year of 2018.3. Managed to develop the sales plans for the next 3 years with proven success in the first year.4. Successfully managed to install more than 4000 Tracking units in different projects. 5. Successfully manage to get approval for one of the best demanding field (ADNOC Group) to be one of the three companies approved within this field.6. Successfully managed to get approval for one of the best demanding field within Dubai (RTA) to be one of five companies approved in this field. This field consists of 5 projects.7. Manage to sustain the approval of SIRA by providing best solutions and support.8. Coordinate with third party companies within or outside the UAE to provide us with best components that will suit customers demands like (fuel sensors, doors sensors, weight sensors …etc)9. Liaise deeply with the company departments heads and personnel to develop the solutions by participating in products (technical specifications, testing in live environment) that will help sustainability of the company. 10. Manage to propose best (tracking solutions, IoT Solutions) that suit markets demands and implement these solutions in the market.11. Manage to develop after sales plans and processes by reviewing customers satisfactions reports and increased customers loyalty and satisfaction by 80% to 95%. 12. Reading and liaise with the concern departments to participate in tenders.13. Participating in preparing the Tenders documents by Liaising with the concern departments to ensure that all necessary documents are provided within the time frame.14. Follow up with the clients and concern departments to arrange for the technical meetings related to the tenders.15. Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.

Salaes & After Sales Development Supervisor

• Aug 2012 - Dec 2015

1. Arranging after sales appointments and allocating appropriately.2. Receiving and making after sales call to guarantee \ warranty that all provided services are up to the customer expectation and company standars, whilst maintaining the highest levels of courtesy and professionalism when dealing with customers call.3. Organization and management of after sales teams on a daily basis, to ensure that they are fully aware of their daily work schedule and that routes are cost efficient in terms of time and fuel.4. Printing, filing and posting of installation date letters, invoices and satisfaction sheets for new contracts.5. Handle daily complaints received from customers and provide a suitable solution depending on complaint type.6. Fashioning and updating customers and competitor data base7. Calling customers to understand their needs and requirements for the product.8. Arranging a schedule visiting with the customers to understand their current and future needs and makes a good relationship with them.9. Arranging a scheduled visit for new/old customers provide them a full training about our software

Call Center Supervisor

• Jan 2008 - Jul 2012

1. Supervises the call center and reports on discrepancies to the Customer Service Manager2. Training and assist in hiring of call center staff to cover the calls 24/7 days a week. 3. Scheduling and providing training about our software to all customers. 4. Implements and updates the policies & Procedures to suit the objective of the business.5. Insure all C-track Software related applications are running fine6. Insure the SOP’S have been followed strictly by all CCR/TL & CCC and report to CCM of any unusual activity in Call Center for immediate action and resolution7. Handle daily Complains and forward a report on a daily basis8. Insure all pending issues have been resolved by the shift and all pending issues have been smoothly handed over to the next shift mentioning in the checklist9. Ensure proper follow up done on all pending issues.10. Manage monthly Roster and forward Call Center Time card on a monthly basis.11. Proficiently use administrative & relationship management tools (ERP, Cisco CRS Historical Reports) to record & manage day to day activities & report to management. 12. Submit the following reports on a monthly basisComplaint SummaryCall Center Service AnalysisTotal number of no-go/Battery/SMS/SM & Locations servedCall Center performance report.13. Submit the Following Reports:Annual Agent Performance ReportAnnual Agent Calls Performance ReportAnnual Agent Activity Report.Annual Agent Summery Report

Call Center Coordinator

• Jan 2007 - Dec 2007

1. Providing training about our software to our customers.2. Providing training on customer service & the software to the new call center employee.3. Preparing the duty roster for call center employees.4. Insure that all applications are running fine on master base.5. Follow up for complaints & issues of customers to assure satisfaction.

Customer Service Representative

• Jan 2006 - Dec 2006

1. Assists supervisor.2. Monitoring vehicles throw C-Track software.3. Handling inbound calls related to software or product inquiries.4. Outbound calls to the customer in case of any misuse to their vehicles.5. Generate Trakker Fleet Management Report.

Customer Service Representative

• Jan 2004 - Jan 2006

I worked in tow Sections: 1. The DQ section (direct inquiry) I was receiving calls from customers and give them the numbers and the places of this number and taking complains from them and send it to the supervisors.2. The (101) Customer Service for mobile helping people who have any problem in the mobiles (GPRS, EWAP, Billing information ....Etc.). I worked in tow Sections: 1. The DQ section (direct inquiry) I was receiving calls from customers and give them the numbers and the places of this number and taking complains from them and send it to the supervisors.2. The (101) Customer Service for mobile helping people who have any problem in the mobiles (GPRS, EWAP, Billing information ....Etc.).