Experience

GRG Business Centers
• United Arab Emirates
• Facilities Services
• 1 - 100 Employee
• Area Sales Manager

  • Dec 2019 - Present


Regus Middle East

• Community Manager

  • Jun 2017 - Jul 2019

  Regus is the World’s largest provider of flexible workplace solutions. The company offers a wide range of products and services which allow individuals and companies to work however, wherever, and whenever they want.My job includes but not limited to: Lead by example creating a strong ethos of customer service throughout the team. Recruiting, inducting, training and developing the team to maximize their performance and engagement. Maximize customer satisfaction results (NPS) through regular customer engagement and the highest levels of center standards. Analyzing the situation & providing satisfactory, innovative & appropriate solutions to problems and ensuring complete resolution of the issues. Drive customer retention through great service and focused customer engagement. Ensuring timely collection of payments on a day to day basis. Monitoring & controlling the aged debt situation of the center regularly to achieve positive EBIT levels. Ensure your customers are invoiced accurately and payments are collected on time. Hold regular community events in center. Focused on generating new sales plus growing and retaining existing customers by delivering exceptional service. Focusing on increasing & maintaining center occupancy levels by retaining the existing customers & negotiating renewal deals. Analyzing the changing needs and demands of the existing clients and suggesting appropriate products to match the needs. Contribute to the overall revenue of the centre by identifying opportunities and actively up-selling/cross selling Regus products and services. Show less

• Regional Sales Account Manager

  • Jun 2015 - May 2017

  Regus is the World’s largest provider of flexible workplace solutions. The company offers a wide range of products and services which allow individuals and companies to work however, wherever, and whenever they want.My job includes but not limited to:  Responding to every enquiry with a sense of urgency and within the agreed timescales. Confidently creating value for the prospect. Acknowledging and clarifying objections/needs of the prospect. Asking for the business/tour on every call. Deploys a ‘No Lost’ mentality. Always having a next step, clear understanding of what obstacles are in the way of closing the business. Making purpose driven calls/emails. Being relentless in the pursuit of the business. Offers good, better, the best strategies in order to win the business. Engaging proactively with brokers, agents, internal/external customers and ASMs to ensure a good working relationship is established with all. Setting daily ‘Game Plan’ for pipeline management. Working (pro-)actively with your local country team to understand the Regus solutions offered in the market by center,understand priorities related to occupancy & is informed of competitors situation and presence.Achievements: Office deal revenue average per month 200k to 500k AED. Average 7 to 10 office deal per month. Average 2 to 5 VO deal per month. Show less



RCI

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Inside Sales Account Manager

  • Jan 2007 - Mar 2015

  RCI is the world’s largest timeshare Exchange Holiday provider in the world. With almost 4,500 affiliated resorts in more than 100 countries – together with access to selected accommodation in brands from our group companies. My job includes but not limited to:  Handling customers' accounts including renewals, reinstatements, customer service inquiries, customers’ complaints and retaining customers.  Supporting our customers with the full information about how and where to book their vacations.  Achieve individual weekly sales target.  Improving customer experience through outbound activities  Implemented Welcome Call initiative to assist new customers and stimulate account usage.  Process credit card transactions by Visa and MasterCard.  Conducting phone sales, list cleaning/database update, surveys and direct mail follow up.  Working on projects to create more productivity and increase sales.  Planning and monitoring floor coverage.  Supporting the team leader in team developments (Coaching &Training’s).  Acting Team Manger whenever required.  Random call monitoring, coaching and feedback for quality assurance.  Assisting the Marketing Department in conducting new promotions.  Attend meetings with the marketing department to exchange idea about ME region.  Motivate and coach the team members within the sales, telephone handling techniques, system operation and product knowledge.  Have overall responsibility for Helpdesk and customer care within the region. Achievements:  Nominated as best sales through service agent in 2011 and got promoted to Team Leader.  Constantly met MTD sales targets with average of 115% between 2012 and 2013.  Successfully Increased member retention 2% in 2012 and 4% in 2013.  I was awarded to travel to Mexico in 2008 for being employee of the year (Top Agent). Show less