Sadjad Banguy
Business Travel Consultant at Key Travel- Claim this Profile
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English -
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Urdu -
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Hindi -
Topline Score
Bio
Credentials
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NVQ Level 3 in Auto Mechanics
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Experience
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Key Travel
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United Kingdom
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Leisure, Travel & Tourism
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100 - 200 Employee
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Business Travel Consultant
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Feb 2019 - Present
• Working in the reservations team within the academic department for a range of different clients. Booking flights, hotel, rail and all other services for accounts while providing high level of customer service and building strong relationships with newly acquired clients.• Setting up higher than expected targets than what are expected and achieving on a monthly basis. • Working on complicated itineraries, manual flight changes as well as supporting newer or home based team members within the team with Amadeus, policies and procedures.• Ensuring that efficiency and productivity in terms of quotes to maintain a high service level
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STA Travel
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United Kingdom
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Travel Arrangements
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700 & Above Employee
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Business Travel Expert
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Nov 2016 - Feb 2019
• Worked as a Business Travel Consultant within both the academic and cooperate department. • Maintaining strong relationships with clients and ensuring clients needs are met while ensuring the company’s best interest is always at the forefront. • Identifying revenue generating and profit maximizing opportunities to achieve personal as well as team monthly targets. • Liaised with the team manager to identify areas of improvement within the team as well avenues of growth and revenue with exciting clients. • Being a role model for the company and having a positive energetic “can do” attitude.• Provided Training as well as assisted new and less experienced team members with sales, revenue maximizing, products, systems, policies and procedures • Completing tenders for accounts that can potentially be won and become part of the company’s portfolio.
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British Airways
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United Kingdom
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Airlines and Aviation
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700 & Above Employee
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Customer Service Representative
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Nov 2014 - Nov 2016
Working within the British Airways Premier, Gold Guest List, YouFirst and City Business Team (Inbound).Creating new booking for flights, car hire and hotel for all high valued customers, as well as calculating fares, taxes fess/charges when amending existing bookings. My role also involves resolving conflict, complaint handling, finding solutions, recording and documenting information. This also includes dealing with enquiries relating to special services for high valued members. Working on multiple systems simultaneously while communicating with other internal departments to resolve member account issues.
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Future Directions CIC
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Mental Health Care
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100 - 200 Employee
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Support Worker
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May 2014 - Oct 2014
Supporting individuals with complex mental health issues and learning disabilities.Monitoring and observing them during the day for changes if behaviour and manner.Assisting patients with basic in house activities during the shift.Recording and documenting all activities during the shift, also reporting any incidents or accidents as and when required.
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Mechanic/Sales person
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Apr 2012 - Apr 2014
Servicing, Diagnosing, repairing and testing customer's cars as a mechanic and consultant.Maintaining cars on sales at the premises.Attending to potential buyers that visit or call to enquire about the cars available for sales.Fulfilling all Data entry and administrative responsibilities.
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Post Office Ltd
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United Kingdom
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Retail
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700 & Above Employee
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Casual Customer Service Consultant
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Apr 2009 - Sep 2009
Attending to customers on a daily bases, providing them with products and services best suited to their needs.Promoting the company's various money saving products and services within the Travel, Insurance, Money exchange and general areas.
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American Express
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United States
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Financial Services
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700 & Above Employee
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Customer Care Representative
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Jan 2006 - May 2007
Attending to American Express card member's calls (Inbound).Setting up disputes for unauthorised charges, making sales for service and products that customers were eligible as well as providing them with product information. Also providing customers with basic financial advise/assistance.
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Education
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2008 - 2009
EU Business School
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General -
2007 - 2008
The University of Winnipeg
Bachelor's degree, Business Administration and Management, General
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