Experience

MarkAI Group of Companies - Digital Consulting, Financial Services, Business Setup and Real Estate

• Governance and Sales Support Coordinator

  • Dec 2022 - Present

  I am Happy to Announce that I started My New Job in Markai Group of companies

• Governance and Sales Coordinator

  • Dec 2022 - Present



First Abu Dhabi Bank (FAB)

• United Arab Emirates
• Banking
• 700 & Above Employee

• Senior Officer (Sales Coordinator)

  • Jan 2019 - Jun 2022

  Processing of Credit Card and account opening applications and maintaining relateddocumentation based on approved requests in accordance with agreed time standards,authorities and operational policies to a satisfaction level that will assist in achievingthe overall division mission of operational excellence.Managed over 25 -45 applications a day to increase sales.• To ensure the deviations / exceptions are duly captured in line with definedclassifications & delegation levels. To ensure quality and clear credit assessmentnarrations and facilitate approvals from delegation holders• Handling Account Opening, dormant activation and closing accounts and checkingfor cheque book issuance.• Managing VISA VALIDATIONS,AECB REPORT, FTS and checking KYC, COMPLAINCE and RRA rating issues and ensure to get the approvals from the concern team • Support the quality initiative by reducing the turn-around time and to ensureproductivity, TAT standards are duly adhered with utmost customer centric approachwithout compromise on bank's risk appetite and parameters. Ensuring timely deliveryof credit decision to external & internal customers.• To have strong interpersonal skills, team player, support other team members in theevent of workload• To support Line Manager / Unit Head on maintaining a regular BAU flow andbusiness delivery• End to End Credit card and account opening process ensuring documents arecomplete as per the defined checklist• Advise business in case of any discrepancy or missing documents etc. and maintainfollow up standards• Follow up with the service team by sending frequent emails and reminders• Ensure that KYC/EDD has been obtained for High Risk countries.• Be aware of requirements laid down by Central Bank and Compliance and provideguidance to front end staff to implement the same• MIS/Dashboard update using Excel tools (PIVOTTABLE,POWERPIVOT,CHARTS,IF,NEXTEDIF,VLOOKUP,HLOOKUP,MATCH,INDEX AND MACRO'S Show less

• Customer complaints Handling officer

  • Jan 2016 - Dec 2018

  • Primary point of contact for bank clients for professional advice, enquiries, resolvingof discrepancy and transactional errors by Managed over 150 customer calls per day.• Present solutions to customers, demonstrating value for business and goal alignment.• Provide the highest standard of client service in response to client Enquiries, ServiceRequests and Complaints. Delivery simply first class service and contribute to theteam effort in achieving agreed service standards• Provide personalized service through emails or telephone calls, resolve customer'senquiry, feedback and complaints in related to credit card and banking productqueries.• Understand customer needs; provide information and solutions to customers in aneffective manner.• Monitor and proactively update client on pending enquiries.• Understands when and where to escalate potential issues using the detailedescalation / TAT matrix.Identify client expectations and needs for quality client service and escalate torelevant units to ensure end-end solution/satisfaction or inform client if solution is notavailable/possible.• Engages RM, Product Sales, Operations to solve client issues• Maintain up-to-date records of all client enquiries on CRM.• Responsible for service recovery progress through complaint logging and handling.• Continuously update and maintain knowledge database• Escalate issues which are pending at end of day to supervisor and ensure follow upon next working day for timely completion• Complete any assignments which might be given by the supervisor/ BANK• Consistently deliver excellent quality service to our customers and follow up with• Consolidate case details so as to manage monthly reporting.• Strictly follow the standard operation procedure and internal guideline of the bank.Used critical thinking to break down problems, evaluate solutions and makedecisions• Resolved problems, improved operations and provided exceptional service Show less

• Business Development Executive(Tele sales)

  • Jan 2008 - Dec 2015

  • Building business relationships with current and potential clients.• Understanding client needs and offering solutions and support; answering potential• client questions and follow-up call questions; responding to client requests for proposals.• Manage sales pipeline.• Manage and grow existing businesses to generate targeted and sustainable revenue.• Track metrics to ensure targets are hit• Creating and maintaining a list/database of prospect clients; maintaining a• database (Salesforce, CRM, Excel, etc.) of prospective client information.• Cold calling; making multiple outbound calls to potential clients; closing sales and• working with the client through the closing process.• Collaborating with management on sales goals, planning, and forecasting;• maintaining short-term and long-term business development plans.• All customer communication to be on recorded calls managed over 150 calls per day to achieve 100% target Show less