Experience

Agira Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director of Business Development

  • Nov 2023 - Present



Straive

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Manager - Solutions & Sales Operations

  • May 2022 - Sep 2023



Human Factors International

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Program Advisor

  • May 2019 - Mar 2022

  I’m Sadiq, and I’m here to help you decide the following steps to future-proof your career and organization. I enjoy connecting with people across the globe and helping them make the right choices that align with their business goals. I’m a solution-oriented person and love assisting people in charting their experience journeys.



Newgen KnowledgeWorks Pvt Ltd

• India
• Book and Periodical Publishing
• 700 & Above Employee

• Assistant Manager

  • Mar 2018 - Mar 2022

  Chennai Area, India



Payoda Technology Inc

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Team Lead

  • Sep 2016 - Jul 2017

  Chennai Area, India



Aleph Tav Technologies Pvt Ltd

• Manager Business Development

  • May 2015 - Aug 2016

  Chennai Area, India Cyber security Enthusiast, Conversationalist and Technical Sales Coordinator. Bridging communication gaps with effective interfacing is my forte. Aleph Tav Technologies was founded in 2015 with the purpose of providing confidence to the businesses against Cyber Threats. Our vision is to help people and enterprises embrace technologies whilst being fully aware of the danger that it can pose to their credibility and business.  Application Security : Enterprise, Web and… Show more Cyber security Enthusiast, Conversationalist and Technical Sales Coordinator. Bridging communication gaps with effective interfacing is my forte. Aleph Tav Technologies was founded in 2015 with the purpose of providing confidence to the businesses against Cyber Threats. Our vision is to help people and enterprises embrace technologies whilst being fully aware of the danger that it can pose to their credibility and business.  Application Security : Enterprise, Web and Mobile  Enterprise Security : Network Vulnerability and Penetration Testing  Security Testing for Big data and Cloud  Security for IoT  SCADA, ICS and HMI security validations  Specialized services for “Mergers and Acquisitions” and Legacy Modernization Initiatives  Process and Compliance Consulting  Digital Forensics Show less



Payoda Technology Inc

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Senior Business Development Executive

  • Jul 2013 - May 2015

  Chennai Area, India Payoda is a 7 year old IT services & internet consulting company with expertise in the area of web and mobile application development for IOS, Android, Blackberry, Titanium platform, NFC ( Near field communication ), enterprise mobile framework, cloud computing and technologies like web 2.0, html 5, Microsoft technologies , open source , SOA architecture, Ruby on Rails and all cutting edge technologies. Joined as Senior Business Development Executive.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Quality Analyst

  • Nov 2010 - Jul 2013

  Chennai Area, India Worked as Senior Quality Auditor for Intuit TurboTax & Microsoft (FMEA & Transaction Monitoring) • Accountable for maintaining the Process Hygiene for two programs Microsoft XP PFS and Microsoft Answer desk (Clark/ Taguig/ Syracuse). Responsibilities include over viewing the team in delivering audits and feedbacks for consultants who are located at different delivery centers (Philippines & Chennai) • Accountable for the Program from quality front which includes Sampling… Show more Worked as Senior Quality Auditor for Intuit TurboTax & Microsoft (FMEA & Transaction Monitoring) • Accountable for maintaining the Process Hygiene for two programs Microsoft XP PFS and Microsoft Answer desk (Clark/ Taguig/ Syracuse). Responsibilities include over viewing the team in delivering audits and feedbacks for consultants who are located at different delivery centers (Philippines & Chennai) • Accountable for the Program from quality front which includes Sampling, Calibration (Internal & External with Client) • Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality requirements. • Report on timely basis to service delivery team and Quality Manager based on the performance of the quality system, any non-compliance issues and recommended actions • Facilitate and Manage Call calibration sessions both with Clients & Service Delivery team. • Identifying Gaps in Process as well as within team and holds accountable in Analyzing & working out effective solutions which would help in addressing these Gaps and arrive at solutions • Responsible in achieving sampling as per SOW. Addressing escalations from Service delivery team. • Have designed and updated Monitoring form which looks into the Hygiene of the process for both Geographies (India & Philippines) and has also designed consequence management for the same. Show less



Allsec Technologies Limited

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Support Executive

  • Jul 2006 - Oct 2010

  Chennai Area, India Worked for the CompuCredit Process as a Customer Support Officer (Credit Cards) Worked on behalf of HSBC as a Senior Customer Support Officer (Credit Cards Protection) Responsibilities: • Take care of team in the absence of Team leader • Control the Attrition and shrinkage of the team in the absence of the team leader. • Coaching, monitoring and providing performance feedbacks & motivating team members. • Managing Frontline consultants who are below performance and… Show more Worked for the CompuCredit Process as a Customer Support Officer (Credit Cards) Worked on behalf of HSBC as a Senior Customer Support Officer (Credit Cards Protection) Responsibilities: • Take care of team in the absence of Team leader • Control the Attrition and shrinkage of the team in the absence of the team leader. • Coaching, monitoring and providing performance feedbacks & motivating team members. • Managing Frontline consultants who are below performance and improving them. • Helping the consultants with regular updates on process/tools and documentation. • Having regular check Consultants Audit scores and help them when required. • Responsible for the development of agents and team (Mentor). • Conducted one on one Huddle to discuss about the issues within the team and to share the best practice. • Prepare MOM for the meeting conducted. • Improve productivity. • Achieve the daily target Show less