Experience

Power Selling Pros

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Monitor Manager

  • Dec 2013 - Present

  I oversee and manage a group of 15 monitors. I am responsible for having all accounts prepared and ready for customer service coaching sessions which are the foundation of our company. I train all the monitors on the customer service program that my company has developed. I am responsible for understanding and teaching the monitors how to use a multitude of tools to complete their jobs including remote access computer tools, communications systems, and active listening skills. I have increased our monitoring staff in my role as manager from five to fifteen employees. My role requires me to maintain a very flexible schedule so that I may support a variety of schedules and time zones for the staff I support and the customers we serve. Show less

• HR Rep

  • Aug 2017 - Present

  I assist in hiring our team members. I provide the process for on-boarding new team members. I work with our team to provide resolution to any interpersonal disputes. I assist our team in staying compliant with our processes.

• Lead Monitor

  • May 2011 - Dec 2013

  Power Selling Pros is a customer service training company. In a short time I worked my way to Lead Monitor. I was responsible to review calls and find the best options for improvement of customer service skills. I worked very efficiently and maintained very high workloads while retaining exceptionally high quality service for the coaches that I served internally.



Intermountain Orthopedic Specialty Group

• Medical Secretary

  • Jul 2004 - Jun 2012

  I was the first person to receive the Service Excellence Award in January 2006 for our group. Proficient in data entry over 80 wpm. Provided timely dictation for three physicians. Continuously received high marks in each evaluation over the last seven years. Strive to make our office more productive in any opportunity available.

• Patient Service Representative

  • May 2003 - Jul 2004

  Mastered IDX and Clinical Workstation computer programs. Developed an excellent proficiency in ICD-9 and CPT coding. Superb working relationship with physicians, office personnel, and patients. During the time that I was working with this group we were understaffed, but with the team work we were able to keep our scores above aver¬age within the medical group.



Continental Airlines

• Airlines and Aviation
• 700 & Above Employee

• Reservations Agent

  • Aug 1999 - Oct 2004

  Achieved elite awards status for outstanding customer service on ten separate occasions. Succeeded in reaching top 10% of sales agents every month for the last three years that I was employed. Member of Industry Emergency Re¬sponse Team. International and Elite Customer Agent. Achieved elite awards status for outstanding customer service on ten separate occasions. Succeeded in reaching top 10% of sales agents every month for the last three years that I was employed. Member of Industry Emergency Re¬sponse Team. International and Elite Customer Agent.