Experience

Anchor Health Homecare Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Intake Specialist

  • Jun 2023 - Present

  Brooklyn, New York, United States



Bond Vet

• United States
• Veterinary Services
• 200 - 300 Employee

• Veterinary Assistant

  • Jan 2022 - Jul 2023

  Williamsburg, NY Scribe for Veterinarians during patient visits to report on clinical patient symptoms Assist medical team members with surgeries, x-rays, treatments, and other procedures Proactively assisting with patient care and treatment plans, primary and emergency/urgent care Handle and restrain pets for exams using fear-free certified methods Lead Front of House operations through Slack channels and Zendesk up to 45 clients per day Managein clinic or company wide philanthropic projects… Show more Scribe for Veterinarians during patient visits to report on clinical patient symptoms Assist medical team members with surgeries, x-rays, treatments, and other procedures Proactively assisting with patient care and treatment plans, primary and emergency/urgent care Handle and restrain pets for exams using fear-free certified methods Lead Front of House operations through Slack channels and Zendesk up to 45 clients per day Managein clinic or company wide philanthropic projects and marketing events such as Just Food for Dogs, NYACC, LGBQT+ etc Interact with clients to clearly communicate pricing estimates and treatment plans, serving as a guide through the client’s visit experience Monitor daily clinic supplies and replenishing inventory in accordance with appropriate suppliers such as Elanco, Zoetis and IDEXX Mentor new-hires candidates and employees according to company guidelines and changing protocols Assist clinic manager with payroll inquiries, troubleshooting with data accuracy through UKG Pro Show less



Animal Clinic of Hollis Court

• Clinic Manager

  • Aug 2021 - Dec 2021

  Flushing, NY Assisted in the recruitment and selection process, including sourcing candidates, conducting interviews, and reference checks. Supported employee performance management by administering performance appraisals and conducting employee feedback sessions. Managed employee records and maintained the HRIS database for accurate and up-to-date information. Assisted in the implementation of HR policies and procedures to ensure compliance with employment laws and regulations. Contributed to… Show more Assisted in the recruitment and selection process, including sourcing candidates, conducting interviews, and reference checks. Supported employee performance management by administering performance appraisals and conducting employee feedback sessions. Managed employee records and maintained the HRIS database for accurate and up-to-date information. Assisted in the implementation of HR policies and procedures to ensure compliance with employment laws and regulations. Contributed to the development and delivery of HR training programs for employees. Managing inventory orders for medical and medication supplies in accordance to supply and demand Put together and update new hire packages including offer letters and ensure all related human resources documentation and forms were accurate. Tracked probationary periods of new hires and updated managers.

• Veterinary Technician

  • May 2021 - Dec 2021

  Auburndale, NY



Petco

• United States
• Retail
• 700 & Above Employee

• Companion Animal Leader

  • Nov 2018 - Nov 2021

  Rego Park, NY Ensured the health, proper handling and welfare of all animals are met according to P&Ps, including completion of hourly animal check list and wellness cards. Follow Vet Protocol for all sick animals. Directly supervised the Aquatics Specialist(s), leading and coaching all store partners in providing optimal guest service and in performing their assigned tasks with the objective of achieving budgeted sales Ordered inventory of live animals to maximize sales, margin and inventory… Show more Ensured the health, proper handling and welfare of all animals are met according to P&Ps, including completion of hourly animal check list and wellness cards. Follow Vet Protocol for all sick animals. Directly supervised the Aquatics Specialist(s), leading and coaching all store partners in providing optimal guest service and in performing their assigned tasks with the objective of achieving budgeted sales Ordered inventory of live animals to maximize sales, margin and inventory. Analyzed inventory management data for the department and made recommendations for improvement. Provided training and coaching in GUEST and product knowledge to partners daily on the sales floor and on an ongoing basis. Ensured a friendly and courteous atmosphere by all partners in the department. Assisted the SL/GEL in planning out location changes needed to the grid and ad planner to maximize sales. Communicated all situations and/or conditions to the SL/GEL that affect the store (e.g. guest complaints, item requests, inadequate inventory levels, etc.). Ensured the proper handling and documentation for all Adoption Animals. Ensured the completion of all Planograms, Cut Ins and Reworks. Performed duties and assume responsibility as Leader on Duty (LOD) as needed.

• Guest Advisor

  • Dec 2017 - Nov 2018

  Rego Park, NY

• Sales Associate

  • Jan 2017 - Dec 2017

  Rego Park



Rite Aid Pharmacy

• United States
• Hospitals and Health Care

• Pharmacy Technician

  • Sep 2014 - Jan 2017

  Corona, NY -Entered prescription information including but not limited to: patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation -Accepted customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices -Compiled paperwork related to filling prescriptions and inputting customer and prescription data -Implemented accuracy in inventory management… Show more -Entered prescription information including but not limited to: patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation -Accepted customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices -Compiled paperwork related to filling prescriptions and inputting customer and prescription data -Implemented accuracy in inventory management processes including order review, inventory returns and physical inventory preparation Show less



The Y (YMCA)

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Hospitality Agent

  • Aug 2016 - Dec 2016

  Ridgewood, NY Enthusiastically greeted and welcomed everyone who entered the Branch Scanned all members into the facility access system and ensure there is a photo on file for every member. Provided hospitality with every interaction in person and over the telephone. Answered telephone inquiries and collect caller information, of the caller in order to follow up with prospective members and program participants. Offered all guests and prospective members a tour of the facility. Processed… Show more Enthusiastically greeted and welcomed everyone who entered the Branch Scanned all members into the facility access system and ensure there is a photo on file for every member. Provided hospitality with every interaction in person and over the telephone. Answered telephone inquiries and collect caller information, of the caller in order to follow up with prospective members and program participants. Offered all guests and prospective members a tour of the facility. Processed program registrations, with a focus on engagement in the programs. De-escalated difficult situations according to Y standards and utilize the 4 A's - Apologize, Ask, Acknowledge, Act. Accurately processed all transactions in the AS400 system, including membership, program registration, facility access and guest passes. Reconciled end of shift report for accurate cash handling. Actively participated in designated meetings, training sessions, fund raising events, open houses, registration and special events. Show less



Green Lyte United Non-Profit

• Associate Operations Manager

  • Mar 2014 - Aug 2016

  Long Island City Managed and processed all wholesale orders for care packages for the less fortunate of NYC Served as the point of correspondence for event creation, social media correspondence & non profit related questions Generated quarterly activity report and filed all necessary paperwork for company finances and non-profit grants Lead project efforts to give away care packages in a safe manner while abiding by legal restrictions.



Courtyard by Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Management Intern

  • Jul 2015 - Jan 2016

  East Elmhurst Communicated procedures to personal and corporate hotel guests upon check-in and out Created and managed personable tours and experiences of the facilities and ground amenities Processed customer payments and through proper financing methods Delegated special on-site events such as pool parties and rallies Acting liaison for summer public relations committee



Queens Botanical Garden

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Media Relations Intern

  • Jul 2013 - May 2015

  Flushing, NY Supported marketing supervisors and department coordinators Helped create media lists by researching traditional and non-traditional media outlets, including influencers Monitored for client and competitor news Conducted research for client projects and new business opportunities Assisted with event planning and art gallery launches Participated in team brainstorming sessions Curated ideas and help draft press pitches Delegated general administrative duties to rest of… Show more Supported marketing supervisors and department coordinators Helped create media lists by researching traditional and non-traditional media outlets, including influencers Monitored for client and competitor news Conducted research for client projects and new business opportunities Assisted with event planning and art gallery launches Participated in team brainstorming sessions Curated ideas and help draft press pitches Delegated general administrative duties to rest of media team Show less



Wildlife Conservation Society, Queens Zoo

• WCS "Bridging the Gap" Intern/Mentor

  • Jan 2012 - Sep 2014

  Corona, NY -Completed 60 hours of workshops catering to zoo-related topics and wildlife science careers -Spent weekends in the summer as a education/party host for families and children, creating interactive and enriching presentations for the public for North and South American species enclosures