Experience

Optimistic Healthcare Solutions

• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Lead

  • Aug 2023 - Present



Wipro Ltd

• Airoli, Navi Mumbai

• Subject Matter Expert

  • Oct 2021 - Jul 2023

  Leading the team of analysts and ensuring the team meets their daily, weekly and monthly targets. Guiding the team to work on reducing AR and optimize collection. Monitoring and managing workflow and daily targets to ensure timely delivery of agreed SLA. Coordinating with client on process related queries and managing level 1 escalations. Developing processes to improve productivity and quality of the team. Conducting Q&A sessions to identify a trend in process and working with the team towards finding a resolution for the same. Show less



AdvantEdge Healthcare Solutions

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Accounts Receivable Specialist

  • Sep 2019 - May 2021

  ▪ Collection of unpaid/denied health insurance claims. ▪ Contacting insurance companies to get denial reasons or to reprocess the denied claims. ▪ Sending appeals for payment in case of repeat denials on the same claim. ▪ Working on client assigned projects to identify a trend and finding a resolution to resolve them. ▪ Contacting insurance companies and getting the claims reprocessed. ▪ Collection of unpaid/denied health insurance claims. ▪ Contacting insurance companies to get denial reasons or to reprocess the denied claims. ▪ Sending appeals for payment in case of repeat denials on the same claim. ▪ Working on client assigned projects to identify a trend and finding a resolution to resolve them. ▪ Contacting insurance companies and getting the claims reprocessed.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Accounts Receivable Associate

  • Dec 2017 - Aug 2019

  Responsible for collections of past due from insurance companies. Handling client escalations and working on to reducing them. Training new joiners, etc. Responsible for collections of past due from insurance companies. Handling client escalations and working on to reducing them. Training new joiners, etc.



CONVERGYS INDIA SERVICES PRIVATE LIMITED

• Thane, Maharashtra, India

• Technical Service Associate

  • Sep 2016 - Oct 2017

  Resolving customers billing queries regarding TV, Internet and Home phone services. Collecting past due balances, providing payment extensions, setting payment plans to recover outstanding balance and restoring services. Resolving customers billing queries regarding TV, Internet and Home phone services. Collecting past due balances, providing payment extensions, setting payment plans to recover outstanding balance and restoring services.