Experience

AusHealth
• Australia
• Research Services
• 1 - 100 Employee
• Patient Billing Coordinator

  • Apr 2023 - Present

Aus Health
• United Arab Emirates
• Health, Wellness & Fitness
• Credit Control Officer

  • Apr 2023 - Present


AGL Energy

• Australia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Resolution Representative

  • Aug 2017 - Present

  Respond to inbound enquires • Organise payment arrangements for customer • Initiate and promote value added products and solutions to our customers • Organise hardship programs for customers that assist them to pay off debt on accounts • Archive and maintain KPIS and Targets • Takes payments from customers • Meet sales target • System experience in Avaya, MIRN data base, MSATS, SAP CRM37, HPA • Data entry Experience using Excel and Microsoft Word Respond to inbound enquires • Organise payment arrangements for customer • Initiate and promote value added products and solutions to our customers • Organise hardship programs for customers that assist them to pay off debt on accounts • Archive and maintain KPIS and Targets • Takes payments from customers • Meet sales target • System experience in Avaya, MIRN data base, MSATS, SAP CRM37, HPA • Data entry Experience using Excel and Microsoft Word


CareSuper
• Australia
• Financial Services
• 100 - 200 Employee
• Customer Service Specialist

  • Mar 2022 - Apr 2023


Jemena

• Australia
• Utilities
• 700 & Above Employee

• Administration and Data Entry

  • Apr 2017 - Jul 2017

  • Process applications • Chart with customers and retailers over email and messages • Check Gas connections on streets in NSW • System Experience in Sap (CIC0 and IW37N) • Process applications • Chart with customers and retailers over email and messages • Check Gas connections on streets in NSW • System Experience in Sap (CIC0 and IW37N)



EnergyAustralia

• Australia
• Utilities
• 700 & Above Employee

• Customer Solutions Specialist

  • Apr 2016 - Mar 2017

  • Analyse in customer complaints and provide feedback with corrective resolution that satisfy the customers concern • Proactively promote Energy Australia’s products and services to achieve a high standard of first call resolution (FCR) • Track, follow up and resolve customer’s outstanding issues in a timely efficient manner • Serve as liaison between customer support team, management and clients to improve customer service and business productivity • Sales representative with NSW Solar Smart Meter (Energy Australia) • Explained how the product will be beneficial to the customer and how it will be advantageous for them in the long run by saving money • Tailor the company’s sales option to what the customer can gain from our product and services • Data entry Experience using Excel and Microsoft Word Show less



McDonald's Corporation

• Food and Beverage Services
• 1 - 100 Employee

• Crew Member

  • Aug 2015 - Apr 2016

  Process payments and customer orders look after drinks and process customer orders Process payments and customer orders look after drinks and process customer orders



Zaatar Middle Eastern Bakery

• Waitress

  • Jan 2013 - Jun 2015

  Team Member assistant • Train New Employees • Customer Service at counter • Assisting in organising customer orders were made in the appropriate time Team Member assistant • Train New Employees • Customer Service at counter • Assisting in organising customer orders were made in the appropriate time