Experience

Blavity Inc.

• Technology, Information and Media
• 100 - 200 Employee

• Enablement Manager

  • Oct 2021 - Present

  Deploying programs and initiatives that enable the revenue teams, including sales and client services, to execute the core aspects of their roles more effectively..Responsibilities Include:• Spearheaded collaborative efforts with key stakeholders to devise and implement data-driven solutions, optimizing the sales process and campaign management from pre-sales to wrap reports.• Providing mentorship and developmental support to foster growth and success among business development and client services team members.• Facilitating alignment across the Revenue Team, including Sales, Client Services, Sales Ops, Integrated Marketing, Creative, and other relevant teams, to enhance efficiency and communication.• Driving team accountability for achieving revenue goals, optimizing processes, and troubleshooting to deliver outstanding results.• Ensuring the success of the organization's first SaaS product, Talent Infusion, which enhances diversity and inclusion efforts by providing enterprise organizations with an automated DE&I sourcing tool to access a curated pool of diverse candidates for hard-to-fill roles.• Engaging with essential stakeholders to align on the Talent Infusion product launch, feature updates, integrations, documentation, and onboarding processes.• Collaborating seamlessly with cross-functional teams, including engineering, creative, sales, marketing, client services, and operations, to ensure the smooth development and delivery of the Talent Infusion product.• Lead webinars and product demonstrations to ensure excellent user experiences and satisfaction.• Work directly with clients and account executives to understand product needs and constraints. Show less

• Senior Client Services Associate

  • Mar 2021 - Oct 2021

  Manage a portfolio of key client campaigns, providing day-to-day attention to all the client needs and keeping the internal team updated and informed of the needs within the branded campaigns.Responsibilities include but are not limited to:• Completing timelines, asset, resource needs and analytic reporting for each campaign• Manage end-to-end planning, execution, and daily communication for a portfolio of large/key customers.• Translate SOWs and kick-off notes into detailed timelines that forecast dependencies, asset, and resource needs• Coordinate closely both within CS and across Ad Ops, Editorial, Marketing, and Video on campaign needs to align on resource availability and ensure scope, timelines, and protocols are met for delivery.• Monitor campaign performance against customer KPIs to ensure goals are met, recommending opportunities forcampaign optimization as needed. Show less

• Client Services Associate

  • Jun 2019 - Mar 2021

  Lead and appropriately managed sponsored digital products, experiential campaigns, and partnerships for Blavity Inc. brand conferences including Summit21 and AfroTech.

• Client Services Coordinator

  • Sep 2017 - Jun 2019

  Support end-to-end planning, execution, and daily communication for a portfolio of large/key customers for Digital Campaigns. Coordinate closely both within CS and across Conference Ops, Creative, Talent & Programming, and others on campaign needs to align on resource availability and ensure scope, timelines, and protocols are met for delivery.



NBCUniversal

• United States
• Entertainment Providers
• 700 & Above Employee

• Media Fulfillment Scheduler

  • Dec 2014 - Aug 2017

  Responsible for international order management of video and secondary assets working cross-functionally with multiple internal teams, clients, and vendors. Managing asset delivery adhering to strict deadlines/airdates. Responsibilities included but were not limited to: • End-to-end work order processing from creation to billing • Order assessment and prioritization • Asset research for delivery viability • Client interface on order management, production delays, and project progress • Shepherd rejections through file fix and redelivery workflows across multiple regions Show less



Deluxe Media Europe (formerly ITFC Ltd)

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Media Account Coordinator

  • Mar 2012 - Dec 2014

  The liaison between high profile Sony International Clients and the Deluxe Post Production Department. Managed a high volume of orders with strict deadlines/airdates. Developed key skills to handle demanding work with successful results and customer satisfaction. Responsibilities included but were are not limited to: • Developing and maintaining relationships with Sony clients by handling Purchase Orders for both international and domestic formats • Monitoring and facilitating requests from creation to billing, ensuring project work orders were completed to meet/exceed customer expectations. • Created, maintained and communicated project timelines and budgets to the client. • Managed orders by negotiating deliverable due dates between customers and internal departments, balancing internal capacity with external demands and expectations. • Ensured deliverable due dates were reached on time and within budget. Show less