Senior Support Consultant

• Feb 2022 - Present

Service Advisor

• Apr 2020 - Feb 2022

Senior Customer Service Advisor

• Jul 2018 - Apr 2020

Senior service Advisor Senior service Advisor

Service Advisor

• Mar 2014 - Jun 2018

 Carrying Interactive reception with the customers to receive vehicles for service and recommend upsale.  Monitoring work in progress at workshop, upsale additional estimation and R/O costing.  Ensuring a timely and smooth delivery of vehicle to customers by pre delivery inspection after the service and thorough invoice explanation.  Handling telephonic enquiries, booking appointments via phone and converting general enquiries to work shop labour sales.  Interacting with Fleet companies for service authorization.  Generating daily service reports and conducting daily workshop survey and daily productivity of mechanic, informing the Service Manager of trends in customer attitudes.  Coordinating with sublet repairers and arranging delivery and collection of the vehicle when required.  Suggesting recommendations for improvements and being constructive in the discussions on new ideas raised in the workshop.  Providing and updating the sales department about all relevant information which indicates a potential sales prospect.  Overseeing the Warranty maintenance operations which include the process of warranty claiming, and warranty database book-keeping. Highlights:  Awarded as ICT SERVICE ADVISOR of the year 2015 in Australia By BMW Australia.  Demonstrated skill in introducing and implementing speedy service successfully.  Successfully allocated few individuals with the team to troubleshoot the unidentified concerns for emergency breakdowns and walk-in service requests, which worked very effectively with great results.  Addressing a variety of issues, problems and priorities and delivering the highest quality of customer service and maintaining a very high level of working relationship with all customers.

Service Advisor

• Sep 2011 - Mar 2014