Sachin Babu
Project Lead Implementation at Genpact Digital- Claim this Profile
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Bio
Imran Saif
I dare you, find a leader like Sachin. I had the opportunity of working under Sachin for more than 2 years at HSBC and all I could think and say about Sachin is "Awesomeness Unlocked." What really stands out and surprises me is Sachin's unique ability of handling a huge team with a personal touch and clear importance in understanding what makes a team member work towards getting the job done. A team meeting conducted by Sachin is never a team meeting, we always looked forward for the weekly meetings he conducted and at the end of the team meeting, all we could think of is how to perform really well. Surprisingly efficient, a manager and a true leader! A person like Sachin, if you are lucky to work with him, will be a highest asset for any project or company.
Nihal Unni
Sachin is a perfect example of a mix of hard work, dedication and people management. I have worked with Sachin closely and have always found him to be dependable and open. He is an excellent and inspirational leader who not only gets numbers from his team but does so while creating the best possible work environment that can be created. I recommend him without any hesitation
Imran Saif
I dare you, find a leader like Sachin. I had the opportunity of working under Sachin for more than 2 years at HSBC and all I could think and say about Sachin is "Awesomeness Unlocked." What really stands out and surprises me is Sachin's unique ability of handling a huge team with a personal touch and clear importance in understanding what makes a team member work towards getting the job done. A team meeting conducted by Sachin is never a team meeting, we always looked forward for the weekly meetings he conducted and at the end of the team meeting, all we could think of is how to perform really well. Surprisingly efficient, a manager and a true leader! A person like Sachin, if you are lucky to work with him, will be a highest asset for any project or company.
Nihal Unni
Sachin is a perfect example of a mix of hard work, dedication and people management. I have worked with Sachin closely and have always found him to be dependable and open. He is an excellent and inspirational leader who not only gets numbers from his team but does so while creating the best possible work environment that can be created. I recommend him without any hesitation
Imran Saif
I dare you, find a leader like Sachin. I had the opportunity of working under Sachin for more than 2 years at HSBC and all I could think and say about Sachin is "Awesomeness Unlocked." What really stands out and surprises me is Sachin's unique ability of handling a huge team with a personal touch and clear importance in understanding what makes a team member work towards getting the job done. A team meeting conducted by Sachin is never a team meeting, we always looked forward for the weekly meetings he conducted and at the end of the team meeting, all we could think of is how to perform really well. Surprisingly efficient, a manager and a true leader! A person like Sachin, if you are lucky to work with him, will be a highest asset for any project or company.
Nihal Unni
Sachin is a perfect example of a mix of hard work, dedication and people management. I have worked with Sachin closely and have always found him to be dependable and open. He is an excellent and inspirational leader who not only gets numbers from his team but does so while creating the best possible work environment that can be created. I recommend him without any hesitation
Imran Saif
I dare you, find a leader like Sachin. I had the opportunity of working under Sachin for more than 2 years at HSBC and all I could think and say about Sachin is "Awesomeness Unlocked." What really stands out and surprises me is Sachin's unique ability of handling a huge team with a personal touch and clear importance in understanding what makes a team member work towards getting the job done. A team meeting conducted by Sachin is never a team meeting, we always looked forward for the weekly meetings he conducted and at the end of the team meeting, all we could think of is how to perform really well. Surprisingly efficient, a manager and a true leader! A person like Sachin, if you are lucky to work with him, will be a highest asset for any project or company.
Nihal Unni
Sachin is a perfect example of a mix of hard work, dedication and people management. I have worked with Sachin closely and have always found him to be dependable and open. He is an excellent and inspirational leader who not only gets numbers from his team but does so while creating the best possible work environment that can be created. I recommend him without any hesitation
Credentials
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NISM 2B Certification
National Institute of Securities Markets (NISM)May, 2018- Nov, 2024 -
MASTER CLASS MANAGEMENT & LEADERSHIP TRAINING
MasterclassApr, 2014- Nov, 2024 -
Microsoft Professional Program in DevOps
MicrosoftJul, 2023- Nov, 2024 -
Google Analytics Certification
GoogleMay, 2021- Nov, 2024 -
Agile scrum
Genpact Digital -
LSSGB Lean Six Sigma Green Belt Certified
Simplilearn Alumni -
Microsoft projects certified
ExcelR Solutions
Experience
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Genpact Digital
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IT Services and IT Consulting
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100 - 200 Employee
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Project Lead Implementation
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Jun 2021 - Present
Methodology: Agile,scrum Genpact Digital team, ( CORA,CMV) focused on delivering intelligent automation, business technological services & customer experience. Transition Projects & Migrations Project Design, blueprinting & delivery Risk and escalation management Customer engagement Digital solutioning & automations Methodology: Agile,scrum Genpact Digital team, ( CORA,CMV) focused on delivering intelligent automation, business technological services & customer experience. Transition Projects & Migrations Project Design, blueprinting & delivery Risk and escalation management Customer engagement Digital solutioning & automations
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KFin Technologies Ltd.
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India
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Financial Services
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700 & Above Employee
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Project management & implementations
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Oct 2018 - Nov 2020
Proven ability to partner across functions to develop and execute strategies; ability to collaborate very effectively with both business and technical teamsAnalyse and document business processes and problems, developed solutions to enhance efficiencies, Drive business policy and procedure change management decisions through group to implementationProvide leadership in establishing and reporting on and around key project metrics to create more data driven, objective measures around project efficacyResponsible for overall delivery of project managed /product upgradation, overseeing budget, includes project financials, planning and execution, build and deploy, UAT & milestone tracking. Served as the point person to drive all the service improvement plan to closure and provide periodic updates to all stakeholders.Ensure all change requests across all projects are planned, reviewed and approved before implementation with ZERO tolerance to deviationsDrive continual service improvements, Create RCAs, track RCA actions until completion. Be proactive to look for recurring issues, service management process issues and identify underlying problems. Maintain and manage a Service Improvement Plan for each client.Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimised. Partner with the Branch, marketing & finance team on Commercials, pricing &winning dealsPrepare presentation materials to be shared with the work stream steering committee and executive sponsors as well as senior management, business groups and other relevant stakeholders Show less
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RTA & Investor Servicing
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Dec 2016 - Oct 2018
Unit Operations - Worked in the Capacity of Unit Operations Leader for critical Mutual fund houses by managing Investor onboarding experience, unit operations, banking & reconciliations, Commercial & noncommercial transaction processing and SIP division and KYC processing. Sales - Worked on a Pilot project aiming to Onboard Corporate Unlisted/ Listed clients for ISIN creation. - Played a pivotal role to meet the year- end revenue goals by 113% & 92% respectively in the year 2018-19- Got Approval from VP, Corporate Registry division to implement Digital platform to onboard clients during Pre-sales to Post sales model. - Providing Services to more than 600+ Listed clients for the launch of IPOs, Rights Issues, eAGMs and NFO. Show less
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RR Donnelley
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United States
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Advertising Services
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700 & Above Employee
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Project implementations |service delivery
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Aug 2014 - Dec 2016
Stakeholder management | SLA management | problem-solving | Governance & documentation coordinate large-scale projects involving geographically and functionally diverse stakeholders Ability to sustain a network of strong partnerships within the business and other functions. take on multiple assignments and work independently Ability to maintain composure in a fast-paced, high-pressure environment Ability to see big picture in a complex environment Demonstrated experience creating and working in a team culture that is committed to collaborative cross-functional relationships and service excellence Show less
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Infinite Linked Solutions
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United States
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Information Technology & Services
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1 - 100 Employee
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Operations & P&L
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Apr 2012 - Jun 2014
MANAGER OPERATIONS Somajiguda, Hyderabad| July, 2013- Aug 2014 INFINITE LINKED SOLUTIONS FTE – 82 Chat Support| email manager| Learning & Development | Business Process Improvement - 24/7 calling & chat support process, which provides support to Client (AT&T) enquiries related to billing, - Payments, contract renewal & expiry. - Improvement Project - AHT: Developed business strategy & thorough analysis of Average handle time & its correlation with customer experience. o Reduction in AHT from 8.33 to 5.45 in a span of 90-120 days. o Increase in volume share from 1900 in Q3, 2012 to 2500 in Q1, 2013. o A percentage increase of 31.25. Show less
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ADP
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United States
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Human Resources Services
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700 & Above Employee
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GSSC -India Operations - Payroll Deduction Inquiries
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Dec 2010 - Dec 2011
Inbound Voice & email support team| AVAYA & IVR Management | US Federal Wage Garnishment Law - Managed Email and Inbound and WFM portfolio for US Payroll processing division includes resolving queries related to deductions (education load, student loan based on US Garnishment laws as applicable) - Managed 20 FTE work migration from Onshore (45 days) to offshore (Hyderabad, India) by establishing Operational SOP and Quality SOP. - Develop and Implement a Plan to improve customer experience that will maximize the long-term advantages. - Drive and foster a culture of Innovation by getting yearly goals for Innovations & enhancements. - Mid Year and Annual Appraisals: Conducting 121 appraisals / PDP reviews twice a year. - Identify, implement and manage customer experience measurement mechanisms (voice of customer) to maintain the ongoing insights into customer feedback and to measure the performance against objectives. Show less
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Banking & Financial Services
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Aug 2006 - Dec 2010
Inbound & Outbound Voice| Anti Money Laundering | FDCPA US Law | Six Sigma Culture | Performance Metrics - Managing team providing services on HSBC Unsecured Collections, Consumer and Mortgage lending. - Managing Front end collections and mitigating risk on various categories of account ranging from High to low - Understanding of FDCPA (US, Fair Dept Collection practices act) and Anti Money Laundering practices & policies. - Guide team for complying with all relevant laws, regulations and firm policies, including AML Anti-money laundering rules and regulations. - Lead role played while migrating Inbound voice support for higher delinquency between 120 days & above. - Responsible for Skill development within the various team by driving and implementing global Training initiatives. - Fostering Six Sigma culture and ensure that all direct reportees are six sigma certified. Show less
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Education
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Badruka College of Commerce & CA
Gradated in BCom (Company Law, Economics, Accounts), Badruka College of Commerce and Chartered, (Company Law, Economics, Accounts) -
Kendriya Vidyalaya
Senior Secondary, KV Picket School Secunderabad, Telangana, Accounting, Comm, Business Studies
Community
