Sales Business Development

• Sep 2022 - Present

Sales Engineer

• Jun 2021 - Aug 2022

Sales Engineer

• Apr 2019 - May 2021

Providing carrier air conditioning DX solutions to customers in dubai closed sales over 3.5 million dirhams in 6 months . Highest sales revenue achiever in the region for the company. Providing carrier air conditioning DX solutions to customers in dubai closed sales over 3.5 million dirhams in 6 months . Highest sales revenue achiever in the region for the company.

Sales Engineer

• Nov 2015 - Feb 2018

Role: Worked as Sales engineer fully responsible for the business development in eastern region of Saudi arabia. Accountable for P&L ,seeking new opportunities in industries for MRI contracts and key account management of Sabic affiliates. Managed a team of 10 technicians Responsibilities: Proactively develop and creates customer relationships in area of responsibility Accountable for developing AMC position in Eastern region KSA Creates and communicates leads and sales opportunities for entire AMC sales team (e.g. cross-selling) Ensures customer satisfaction and solving complaints with the rest of AMC team Documents the customer and contact information and maintains customer data Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets Validate that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality and safety Accountable for hand-over to installation, maintenance and/or engineering with complete and correct information Maintain full information of opportunities, tasks and visits Timely and accurate reporting.

ASM

• Apr 2014 - Jun 2015

Role : Worked ASM for Jaipur territory handled 24 service partners. Fully responsible for the performance, customer service delivery, after sales and channel partners satisfaction . Handled total team size of 60 technicians. Responsibilities: Supervision of Service Partner Operations. Ensure quality of customer service provided by service partners - Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner. Assist service partners in educating service engineers about the right attitude for handling customer interactionsb. Validate replacement calls and initiate the process from service end. Assist service partners in stock management for spare parts Defect Management and Tradea. Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floorb. Provide swift response to escalated customer issues raised by trade partners. Perform periodic stock checks at trade partner go-downs and minimize stock defects and repair costs Training of Service Engineers. Provide engineering solutions to issues faced by Service Engineersb. Guide the service engineers to excel in soft skills and customer interaction. Provide technical support to build expertise in specific product repairs and new products Sales and revenue. Promote sales of accessories, spare parts and stabilizers to the service partners . Interface with service quality team and service partners to communicate targets and incentive schemes.

Key Accounts manager

• Jun 2012 - Apr 2014

Role: Assigned Chennai territory to handle and develop key accounts in automotive industry. Accountabilities: Revenue generation, New customer acquisition, customer acquisition, timely completion of projects Handled a team of 10 technicians and one Sales representative Responsibilities: Understanding client’s nature of business, organization, technology, products and domain. Conceptualizing and executing strategy and market plans for increase sales growth and business development. Manage accounts assigned by maintaining relationships with Top Management & meeting their expectations. Direct ownership of CxO relationships in the accounts assigned and generated/introduced by oneself Developing new corporate clients and establishing long term relation with them Coordinating with Vendors and Principals to get the best prices and in closing the deals. Responsible for end to end ownership of the accounts starting from lead generation to payment collection. Develop and execute the client account strategy that clearly defines how the produts will help the client grow and differentiate it. Maintain cordial relationship with clients. Identify and develop new streams for long-term revenue growth and maintaining relationships with customers to achieve repeat/ referral business

Asst. Engineer

• Sep 2006 - Apr 2010

Role: : Worked in production department in export unit to improve the production targets and quality. Developing new processes for efficient working and trouble shooting. Responsibilities: Directing Monitoring & Controlling daily Production activity. • Ensure & Monitor the daily production requirement to avoid Production loss & To achieve the target. • Update the production report in the system on daily basis. (Production analysis & OEE report) • Monitor machine capacity utilization & Manpower utilization • Coordinate with the maintenance department to plan monthly, quarterly & yearly Preventive maintenance activity of machines & ensure daily check machines & Jigs fixture. • Update the EHS documents like raw materials scrap, material consumption, Etc. • Coordinating with customer in implementing Process certification of critical Processes. • Coordinating with MR to full fill QMS, EMS, OHSAS activities